| Address: | Mumbai Suburban, Maharashtra |
I was given HSBC credit card with Life time free of annual charges. They started charging me annual fee from the second year , I called up their customer care and asked them to cancel the card as I would not want to continue with the card with annual fees. The annual fee was reversed in the year 08-09 and same thing repeated for the year 09-10. This year also when I called up to cancel the card, they took my request and informed me that they would reverse the charges and cancel the card. This was in the month of June'10.
I got call one day (10th Oct2010) from their loan recovery agent regarding the pending payment of Rs. 6000/- to be paid immediately and receipt details to be given to him next day.
I took up this matter with HSBC and after after sending email and communication got zero dues email from them on October 31st.
I got call from the same number on 17th Nov 2010 asking for the payment to be made. I explained the caller about my communicaton with HSBC and getting zero dues email from them hence he should check with the bank regarding the same.
He asked to read out the email to him.
I feel they have outsourced the recovery to recovery agents who do not get updated information even after 15 days and continue harrassing people for the same.
I am still awaiting no dues certificate from HSBC, which they are delaying for obvious reasons.
I hope someone can take appropriate action against these banks who are flouting all the laws and regulations. Was this information helpful? | 
![Hongkong & Shanghai Banking Corporation [HSBC] Phone](/img/bn/phone.svg "Hongkong & Shanghai Banking Corporation [HSBC] Phone"){kind=small}
![Hongkong & Shanghai Banking Corporation [HSBC] Website](/img/bn/www.svg "Hongkong & Shanghai Banking Corporation [HSBC] Website"){kind=small}
![Hongkong & Shanghai Banking Corporation [HSBC] Address](/img/bn/location.svg "Hongkong & Shanghai Banking Corporation [HSBC] Address"){kind=small}
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full. I will do everything I can to help you.
Kind regards
Michael
Mobile: 0044 [protected]
E-mail: [protected]@aol.com