Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC India — Credit card overlimit fee

kulimane

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had a credit card(master card) from HSBC. Its limit was 60000. By mistake once it can crossed the limit (Rs 61000).

From the customer point of view

1) They should never allow overlimit.
2) Even if they allow, there is a huge fine(Rs 550 each month)
3) Fine does not end for one month. It again continues for the next month also which is not correct.
4)On this end, I have canceled the card and decided to not to pay the fine amount.
5)This also leads to kind of mental torture .

I ask to seek compensation from the back regardign this and stop minting money from the customer like this

My details:

Ramesh Hegde
#82, F1 Kubera Enclaves, 2nd cross , Bhuvaneshwari nagar, Hebbal Bangalore-560024
Ph: 23623343/[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mizanur Ahmed

from Delhi, Delhi

HSBC CREDIT CARD — OVER LIMIT CHARGE

I WAS USEING HSCBC REDIT CARD WITH LIMIT 16, 000/- BUT AS DUE TO FINANCIAL MATTER I COULD NOT PAY ON TIME, I HAD INFORM CUSTOMER CARE AND EVEN MAILED REGARDING THE ISSUE AND TOLDC THEM TO TEMPORARILY BLOCK THE CARD SO THAT NO LATE FEE AND TAX ETC BE ADDED BUT NOW THE PAY MENT HAS GONE UP TO 27, 000/ EVEN AFTER INFORMATION, I TOLD THEM I WOULD PAY BACK MY FINANCIAL POSITION GET BETTER AND NOW I AM IN MENTAL STRESS, KINDLY HELP ME OUT

kulimane

from Bengaluru, Karnataka

Someone claiming she is from HSBC namely Vidya, called from her mob num to my cell and asking for Credit card num. I was not sure whether to share such info over phone, I asked her to send me an email on the same

Her claim is she is the one from HSBC who is going to look into my complaints. I don't know whether it is usuall

kulimane

from Bengaluru, Karnataka

Looks like the num is from HSBC only. I got email confirmation from HSBC, I handed over my credit card num. Investigation ongoing . Now I have to wait for the end result.

kulimane

from Bengaluru, Karnataka

Here is the step by step status about the probelm reported:
1)HSBC has assigned a Nodal Officer to investigate on this issue
2)My credit card is already caceled as instructed by my
3)Nodal officier decided to revert back all the overlimit charges as a service Gesture
4)After overlimit charges reversal I decided to re-instaciate the card again
5) After verfification, nodal officier communicated that they are unable to grant credit card to me for undisclosed reasons(may be the obvious reason could be I am not so kind to HSBC)

Overal in Summary: Overlimit charges are reverted back
I have cleared all my outstanding balances
HSBC declined to grant the credit card again to me.