[Resolved]  HSBC Ltd. — Delayed clearance of Demand Draft.

I deposited a Demand Draft (DD) drawn on Desutsche Bank, Pune Branch on August 17, 2009 into my savings account with HSBC, Pune main branch.

The officer accepting the DD assured me that the DD would be deposited into my account on August 20, 2009 by evening. (This was due to a Bank Holiday on August 19, 2009.)

I visited the branch on August 20, 2009 since the amount of the DD did not appear into my "Funds in clearing" on August 18 or even on August 20. However, the officer I met with gave me assurance that I should wait till the evening of August 20, 2009. Finally, when the DD did not appear in "Funds in clearing" on the morning of August 21, 2009, I visited the branch once again. The officer I met with was a more sensible person as she checked with their clearing department and found out tthat the bank had misplaced/torn the Deposit Slip attached with the DD and hennce did not know as to which account it should be credited to. She told the account no. over telephone to the clearing department and assured me that the amount would be available for me to use on August 22, 2009 by evening.

Actully, the amount got credited to my account only by midnight of August 22, 2009.

I want to ask HSBC Ltd. as to how they are going to compensate me for the delay in clearing the amount to me.

Mahesh K Joshi