Hongkong & Shanghai Banking Corporation [HSBC]

[Resolved] HSBC Ltd — Harrasment and intentional cheating by the collection agents and HSBC executives

ninisram

from Mumbai, Maharashtra

Address:

Maharashtra

I was holding HSBC credit card no. [protected]. Due to my sudden illness and other domestic related problems, I was not in a position to make the entire dues and entered into a settlement. Cheques for monthly payment was made and the last month due was on June 2010. The amount informed by the Executive was collected by the collection agent . I have paid an amount of Rs.20716 every month and in the begining in September 2009, as per the advice of the HSBC executive Mr.Parind Malbari, I paid Rs.20,000/-
While making last payment in June-2010, it was confirmed with the executive of HSBC and the collection agent Rajesh yadav of Credit Investigation Agency who came home and informed the amount and collected the cheque.
But now in august-2010, I have been continuously called and harrased by the collection agents that the settlement has become null and void since I have paid short of Rs.716/- and hence I have to pay another Rs.2,50,000/- which appears to be nothing but harrasment.
I request the authorities to look into the problem and help me to come out of this crisis.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manmohan Singh Ahluwalia

from Pune, Maharashtra

HSBC Ltd — Arbitrary debit by HSBC bank from my Savings account (A/c No051-260925-006)

Dear Sir/Madam,

Please note I am holding above mentioned savings account with HSBC Delhi Barakhamba branch since around past 20 years. Earlier I had one credit card (Credit card No:[protected])also from the same branch, which I discontinued in Jan 2008 after being totally dissatisfied with their services mainly non-receipt of account statements and it was duly informed to HSBC the same day
The intent and reasons to discontinue the said credit card were duly communicated to Bank immediately by e-mail and I even received an acknowledgment for the same from HSBC over e mail. Now after almost 2-years they had suddenly informed by SMS ON 29-10-09 about having deducted an amount of Rs.11324/- as debit, which I could have never used as I had destroyed the said card in Jan 2008. On being asked about the details by e mail, they have communicated this amount being deducted against the same Credit card, which is not in use since Jan 2008. (no details are provided)
Apparently sometime in Dec 2007, there was an issue with the bank regarding some late fee charges being levied by the bank, which I never paid (as I never got the monthly statements in time and the fault was at bank’s end) and the actual billed/used amount was duly paid.
Hence now after almost 2-years this action by the bank is totally arbitrary and unexplainable. That such action is without any pre intimation, so it is really shocking. Moreover I had never consented to adjust or debit my credit card dues from my saving bank account at any time.
I have already written to them asking to reverse this debit but don’t expect a positive action.

Kindly advise further approach in this matter.
Looking forward to your kind feedback.

Thanking You,
Yours truly,

(Manmohan Singh Ahluwalia)
Address:
A-152, Fateh Nagar,
New Delhi-110018

virendra3680

from Noida, Uttar Pradesh

HSBC Ltd — Deactivation of earlier debit card before activating the new one

I have a Powervantage Savings Salary account in HSBC Ltd. The HSBC forcibly converted my Powervantage account into a HSBC advance account without taking my prior approval & sent me the welcome kit for the same.

The kit said I would receive a HSBC Advance Platinum Debit card will be despatched in 10 working days. When I did not receive that card in 15 days, I raised a query through the online secure message with HSBC.

I received the card on 17th August 2010 but still did not receive the ATM PIN. The same day I used my old card for cash withdrawal which was not accepted. I called the HSBC Phone banking no & they told me that the old card has been deactivated on 14th August 2010 & you could use the new card with the same ATM PIN which I checked was not true.

I spoke to the their relevant Manager today & he said it was a mistake.

I need justice that even though I have money in my account I am not able to use a penny only because of a mistake by someone in the Bank. I am cash strapped & the Bank refuses any other help apart from dispatching the ATM PIN within 3 working days. I need to travel extensively outside the city & would not be available in Delhi when the ATM Pin will be delivered to me

madhukartripathi

HSBC Ltd — Credit Card bill and late fee- CC Number XXXX XXXX XXXX 6263

Head
Credit Card Divison
HSBC Ltd

Sir

This is with ref to said Credit card number. I have been regular customer and loyal in making payment. My last bill amount was Rs 9,000+ I and paid but now executives are calling old contact number and creaing problem for those who are not related to this issue.

I will not run away from payment 300-400 late fee but it was wave off by one of executives when I requested during April 2008 but your document did not reflected it .

So i am paying cost of it. Un necessary calls........................

I have written many times and requested to not call on[protected] for any issues related to HSBC.

Today Mr. Vipin Kumar from HSBC New Delhi called above number and I am sorry to say HSBC is not making a note of this .

Pls. ensure no call happen to said phone number. It was old contact number and no more in use by me.

I have clarified many time to HSBC guys to send me old bills for verification os records, statement .

In case you can not arrange statement, pls. do not call . There is no point in making call and not providing any proof of what is being said..

Hope co operation is solicited.

--
Best regards,

Madhukar Tripathi