I had recently bought a 1.5ton split AC from Hypercity in Inorbit Mall, hi-Tech city in Hyderabad. I was promised delivery the next day and installation the day after, since the delivery is handled by Hypercity and installation by the respective company, but Hypercity arranges that with them.
It has been 4 days now after the delivery and nobody from the company has come for installation despite repeated follow-ups with Hypercity. Their customer centre manager Rakesh had personally assured me yesterday that he had spoken to LG service centre and a technician would be visiting me, but to no avail. Today he has stopped taking my calls, and the service centre people always put my call on hold for 10-15 minutes. They keep making promises that they will speak or have spoken to LG, but today when I called up LG service centre myself there was no record of my complain there.
This is total rip-off. First sell the device and then don't install. I had to postpone shifting to my new house because of this, and even when I shifted yesterday I had to sleep in the heat. Was this information helpful? | 
We got the replacement with Hitachi 1.5 Ton 3 Star. What is the thinking of Hypercity guys they are ready to do fraud with you but they dont want to mismatch their relation with Company people like Whirlpool, LG, Hitachi and all other companies whose products they are selling. In my case I visited five times to Hypercity and call almost more than 10 times. But any how I get it done. One of the sales man some thing Gogoi is very fraud... He is not good professional. He never tells true. Gogoi Fraud kahin ka... but any how after a long run I got my desirous product.
But their behaviour is not good at the time of replacement. One good way say them if they will not replace the product or they are not assuring any letter for replacement in 48 hours you return it to hypercity in your manner.