| Address: | Hyderabad, Andhra Pradesh |
HyperCity Hyderabad - WORST CUSTOMER SERVICE EVER, EVEN WORSE PRODUCTS!
Being a regular customer of the Hypercity products, our recent purchase of furniture has been a MAJOR, MAJOR disappointment. Not sure about the other outlets, but the service at the Hyderabad outlet absolutely SUCKS! After paying for two different models of coffee tables we were made to wait for 15 days as the stock had to come from another city. Over 30 days went by and nobody got back to us about the tables. So we visited the store oursleves and as fate would have it (after making us wait for more than a month) they tell us that one of the models we purchased is no longer under production and we will have to buy other things in the same amount we spent for it. The other model was, however, available, but we did not take that either since we paid for TWO tables and we wanted TWO tables. After a long wait and discussion, we were asked by the store manager to wait 2 more days, so he can get enough time to discuss the issue and get back to us. A week went by and, again, nobody got back to us. So we visited the store (AGAIN). This time the manager blatantly tells us that he cannot do anything anout the matter and we will have to make peace with the damaged display piece. But, we, obviously, were not too happy with that and said we would sue the company. The next day we get a call saying they will send a fresh piece within a day or two. In a day or two, they did send us the tables, but they were anything but "fresh pieces". They sent us the same DAMAGED display pieces, lousily varnished , here and there, to camouflage the big dents and drag marks. I'm not sure if this the case with everybody, but, we have had the most bitter experience with Hypercity and I really hope somebody would step and take action before we take action oursleves. Customer service has to be the foremost priority and customers cannot be taken for granted and definitely cannot be looked at as a bunch of fools, who cannot make out the difference between a "damaged piece" and a "fresh piece".
P.S: STILL WAITING FOR THE TABLES Was this information helpful? | 
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