[Resolved]  Hyundai Motors, Kun, Hyundai Pondicherry, Susee Motors Tirunelveli — Deficient Customer Service-Wrong Diagnosis

Dear Sir,

I was the proud owner of Hyundai in spite of the fact that Bohra Hyundai of Chennai made me incurr a loss of a few thousands od Rupees due to taking tax card for three months in spite of collecting money for one year. This came to light one year later and I had to pay fine as well.

I had long forgotten same but the experience with your Pondicherry and Thirunelveli dealers due to some design fault in the fuel tank entry pipes has severely drained me monetarily.

I was proceeding from Chennai to Trivandrum via Tiruchi and Madurai in November 2006. While starting I had taken fuel at Meenambakkam. I had shored en route to check air. There was heavy rain en route and splashes of water from under the wheel in puddles.Unfortunately the vehicle failed to start from the outlet at Thindivanam. I called mobile service who did turn up but to no avail and was asked to tow the vehicle and reach to Pondicherry. With the help of some local mechanics and drivers the vehicle was reached to Pondicherry at a cost of Rs 2500/= to self.

At Pondicherry the problem was identified as water traces in the fuel and tank was cleaned and fuel replaced. Another Rs 50 X 35 litres - Rs 1750/= down the drain. Blame fell squarely on the Meenambakkam Outlet. Workshop charges and night stay not planned drained about Rs 5000/=

But the travails were not over. Starting early the next day, while approaching Koilpatty for lunch, there was heavy downpour for a few minutes only and the vehicle did not start when it was time for resuming the journey from the hotel. As the problem was water in the fuel again I had insisted for a auxilary tank to avoid twing to Tirunelvely which was quite a distance from Koilpatty and night was about to fall.

Somehow the vehicle was reached to Susee. there it was identified as cracked fuel tank entry pipes which were to be replaced. As it was already as late as 10 pm and I was with the family I refused to wait. Half a tank of fuel went waste again costing Rs 800/=. I had to leave the car there and take a taxi to Trivandrum costing another Rs 2000/=

The same was repaired and I was slapped a hefty bill of around Rs 5000/=

The problem was identified to the dispensing nozzle striking the pipe and developing cracks over a period of time. But the moot point is why should the nozzle touch the periphery of the pipe if the bends were properly designed because the dlevery nozzle is standardised.

HENCE THE DESIGN FAULT. I humbly seek your explanaion and compenstion to the tune of Rs 50000/= because our reaching Trivandrum was delayedfacinghardships en route and at Trivandrum for spending 10 days without the comfort of on call transport and also going back to Tirunelveli to fetch the car.

Yours truly
Hariharan.N @ [protected]



To: Naina Aidhi[protected]
email: [protected]@hmil.net

cc:V.Anand (+ 91-[protected])
email: [protected]@hmil.net