Hyundai Santro — HORRIBLE SERVICE AND POOR CUSTOMER SERVICE

Address:

Haryana

Dear Sir
My car no. DL8CF0317
I took the car to SUPRON HYUNDAI, Gurgaon when the engine was giving trouble. The car battery was bought from this dealer in February 2010. My driver told me that the engine was not picking up because of battery problem. The dealer said that Altometre was not working. They replaced it. Again the car was having the starting problem. Then i took it to the same dealer. He said there were other issues. Again they charged me over 7,000. Within two days, again the engine was not starting when i switched on the AC. I took the car to the same dealer. My driver again told me that the problem is with battery. The dealer said it is a fuel pump problem. They cleaned it up and tried to put the car on track. It did not work. Reluctantly and grudgingly, they agreed that the battery is down and needs to be replaced. i made two complaints on line and sent the same to HYUNDAI INDIA CUSTOMER CARE. They did not bother to respond to my email complaints. They did not instruct the dealer to replace the car battery whose warranty period is not yet over. The dealer is not willing to replace it and is giving evasive replies, stating that i have to leave the car for two/three days, then Exide battery team will come; they will inspect whether it works or not; they then certify for replacement; and when it is done then the battery will come from EXIDE and then they will replace it. i said this is not customer service but customer harassment. The battery was bought from the same dealer. The dealer agreed that it is a defective battery. instead of replacing it straightaway, why should they keep the car in their stations for 3/4 days and put me to continuous harassment and trouble like this. I have not done any tinkering, i have not made any mistake. They have given me the defective battery and they should replace it without causing any pain to me. Instead they are putting me to serious trouble, curtailing my mobility and keeping the car for 3/4 days with no promise of battery being replaced
will you please help me sir, by mailing this to HYUNDAI, KOREA please immediately