| Address: | Lucknow, Uttar Pradesh |
Dear Sir,
I, Ashish Agarwal had purchased Hyundia Santro (Regn No: UP32 CC 5702) 3 yrs back and was never satisfied with the the service centre since my car's first service. I have been giving my car to SAS Hyundia(Service Tax No: AAJCS00028ST001) for the service.
I also own Maruti Swift and have never faced a problem during its service. There are many Problems i have faced and facing with SAS that its almost like i just avoid giving my car for servicing. One of the biggest problems is i think shortage of technical people or may excess of non-interested Staff. Staff is never ready to explain the faults with the car but spontaneous enough to come with big bills. I had to change my clutch plates 3times with 2 times in last one yr with only a mileage of 34135 km and i have no answer from SAS of what is the problem. We have many cars in our family have never come across such a thing.
Secondly the service is not at all satisfactory. Even after extending delivery date we are handed over cars not fully serviced. Either cars is not washed or gear oil not changed or some other task which is undone. Now after spending so much, this is absolutely frustrating.
With my experience of 3 yrs with SAS i would give it a rating of 4/10.
I am sorry to say with service like this your customer base in my friends and family circle is shifting to maruti who instead of buying i10 or 20 have preferred Swift.
Please take some action, tighten there screws which will lead us out the miserable experience of getting our Cars Serviced.
Thanks,
Ashish Agarwal
Mail: raga.[protected]@gmail.com Was this information helpful? | 
SAS Hyundai lko. /Hyundai i10 — Change of part
sir,my vehicle no. is UP32CM 8288. purchasd from SAS Hyundai lko. on 2/08/08.Ever since purchase of the vehicle we have been complaining of the vehicle taking bounce & sometimes stopping on first gear. our problem was fixed temporarily by the local service centre.On every service this complaint was repeated & was fixed only to be repeated after use of about one week or so.Now after 2 yrs.when the problem has become so worse that the vehicle just stops on first gear, the company now tells us that the gear assembly needs to be changed on payment of about 5000/- rs. My query is- that if the gear assembly was problematic from the date of purchase of vehicle why was it not changed when the vehicle was underfree service by the company even after repeated complaints? why did the company wait for 2 yrs? pls. note that my vehicle has always been serviced & attended by your authorised service centre at SAS HYUNDAI KANPUR ROAD LKO.
We may inform you that we also own a HONDA car & WE HAVE NOT ENCOUNTERED ANY SUCH PROBLEM FROM THEIR SIDE FROM PAST 3 YRS.
Kindly look into this matter & help us out as soon as possible as this vehicle is used to pick & drop my kids to school.