[Resolved]  Icici Lombard — didnt receive refund of policy even after so many calls and emails.. customer support sucks

policy number: 4063/HAP/W-330925/00/000
Complain no: 3398674

I had purchased one health advantage policy on 08-Sep-2008 but it was canceled the very next day due to some medical reason. i made payment through netbanking facility. when i first called up customer care, they told me that within 7 working days, amount will be credited back to my account. that didn't happen within 7 working days. i checked with my bank regarding this, they told me that no such amount has been credited to my account.

then again i called to customer care, they told me that a cheque had been dispatched to my mailing address through blue dot POD: [protected]. when i phoned to blue dot, they told me that they could not find my address ( what a silly excuse!!- my house is on main road and its very easy to find out), i said them that my house is very easy to find out, , then they said that icici lombard didn't provide any contact number, so they could not contact me ( Why icici lombard didn't provide my contact number to blue dot??????????????? at the time of purchasing my police i had given my mobile number and land line also.. )

truth behind all this blue dot's story is that, they actually didn't come to my address to deliver my cheque... i was there at my house all time and my neighbors were also there...

they returned my cheque to icici lombard. after that i have been calling to customer care and all the time i here same words that " Sir, we are taking your complain on a high priority basis and our senior executives will look after your complain and you will get your cheque within 7 working days"
I am fed up with these words as nothing happens. and when i called back to find out status of my refund. i get to here same words.

i had sent one email regarding this to [protected]@icicilombard.com .. but i didn't received any feedback.they promise me all the time a call back from senior executives within 24 hours but that too never happened.

I had given my resident address for my cheque to be delivered. but after a month of waiting and call backs, i didn't received my cheque.

One of their customer care executive told me that if you can go to our branch then you will receive your cheque so much fast, when i called a month back.so i said them to send my cheque to that branch and i will collect it from them.

after this new address i have called to customer care 50-60times .. all the time they told me the same highlighted magical line above mentioned.


Now its been more than 2 months and still i have not received my refund amount for the policy that was canceled by them.