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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-800-2666
 1-800-209-8888
Fax:+91 40 6698 9160
 +91 40 6698 9161
 1-800-209-8880
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
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ICICI Lombard Complaints & Reviews

ICICI Lombard - non refund of excess car ins premium collected

User
 murali krishna s a on May 11, 2015
Ms Corporate Credit Services, Southend, Bangalore through their co-ordinator Ms Shilpa collected cheque for Rs 4900 (premium) against promised car insurance of Rs 325000 for my i10 car KA 05 MJ 7232 (2015-16) Vide cheque. The cover note was issued for Rs 30000 for a premium of Rs 4029. Hr policy issued for rs 300000 with premium of rs 4900. The discrepancy was notified to the facilitator who promised refund of excess premium Collected. Even after 2 months the problem has not Been solved. My several calls n msgs to the person n available contact Numbers have been a waste. Pl look into n resolve....
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Policy # 3001/101887648/00/B00 *ICICI Lombard Fraudulent Activities**

User
 Napster IM on May 10, 2015
It is very unfortunate and disappointing that companies like ICICI Lombard Motor Insurance is involved in such a fraudulent act. Below is the synopsis of the incident in detail. This is with regards to my motor policy # 3001/101887648/00/B00 and claim #MOT0 4553559. My vehicle Ford Endeavor met with an accident on 25th April 2015 on our way to Mcleodganj. I believe due to hitting something on the road at night, the front left tyre burst and then the front right tyre also burst. Since the vehicle was in motion when this happened, both the alloys got damaged and the impact came on the suspension...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - claim not being given stating absurd reasons..........by surveyor team..

User
 amiadi on May 8, 2015
HI I HAVE A M&M XUV 500.. WHICH GOT DAMAGED ON THE LEFT SIDE COMPLETELY ..THIS WAS ON THE 27 TH OF APRIL 2015 IN THE AFTERNOON .. I SENT THE CAR FOR ACCIDENTAL REPAIR IN ONE WEEK OF THE ACCIDENT ...MY MOTO CLAIM NUMBER IS ..MOT 04569497... NOW AFTER 4 DAYS OF GIVING THE VEHICLE I AM BEING TOLD BY THE SURYEOR THAT THIS IS OLD DAMAGE ...AND WE WILL ONLY PASS THE REAR LEFT DOOR AND PANEL ...ON MY QUESTION WHAT IS OLD DAMAGE AS IT WAS A SINGLE ACCIDENT THAT THE DAMAGE OCCURED ...AND THE CAR HAS BEEN UNDER THE INSURANCE OF ICICI LOMBARD FROM 3 YRS UNDER A ' 0 ' DEP PLAN ... THE ANSWER OF THE...
Complaint comments Read comments [3] Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - ICICI Bank complaint about familyfirstplus plan cancellation of amount 9990/-

User
 sujoyrc on May 7, 2015
I, Sujoy Roy Chowdhury Complain about the deducted amount of Rs.9990/- for familyfirstplus plan on 6th May 2015 at 4:00 pm a call was received from icici lombard.They have explained me about plan just then I have been talked on IVR and then after they emailed me details.They have explained me about Five benefits which useless for me as emailed details and due to some mishap in my family I faced the financial problem. Without wasting time I sent them an email at that night to cancel my transaction and familyfirstplus plan.Next they called me to explain about it, but plainly told her (Puja) to cancelled...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Claim rejection

User
 Rajiv Dhull on May 6, 2015
Hi, 1. Admitted to Artemis Gurgaon for slip disc. 2. Spent a week there. 3. Started therapy at home (therapist assigned by same doctor) 4. Spoke to icici Lombard people if this was covered under their policy. 5. After they said yes, I was treated at home for slip disc. 6. Sent all the original bills from Artemis to the Hyderabad office of icici Lombard. 7. And the claim stands rejected as they don't pay home visit charges now. 8....
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Claim not cleared nor proper service given

User
 ramji2882 on May 5, 2015
I have drafted 1st email to ICICI lombard on 03rd Jan2015 for register of claim as per non-employement clause on my housing loan. Claim No. GEN000143702 provided to me. My policy certificate no. is 4065/IHFL-HL/2835159/00/000. Finally after long conversation & follow-up finally they provided me reference number : 30320151416 & ensured me that they will clear the things on or before 20/03/2015. After that on 24/03/2015, they asked to courier hard copies of Claim form, Appointment letter, Salary slips, letter from employer, etc. I provided them all above document on 25/03/2015 by...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard Insurance Company - unable to change new owner details for last 4 months

User
 psaichand on Apr 28, 2015
I have requested for change of owner on 2Jan 2015 but till today their was no update on it. I called many time to customer care and asked them to update. But still no response from them and not giving any information to escalate for the next level. Kindly help me in that and please find the below details Vehicle number: KA04 MH 4533 Requested on : 2 Jan 2015 Requested for: Owner change Regards Priyanka Pasupuleti...
Complaint comments Read comments [4] Complaint category Auto Insurance & Loan

ICICI Lombard - Irresponsible and no time for customer

User
 rajendra kumar soni on Apr 27, 2015
I have a motor insurance with ICICI Lombard for my personal car. Recently I had met with an accident and I claimed for insurance. But representatives talking like i should pay half of the amount as there were scratches it seems. When I inquired the half price, for the same price I can get the new parts in other show rooms. I escalated but even though they are expecting me to call them but they are not ready to reach out to me....
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard Insurance Company - Regarding Claim No-MOT03995056

User
 K Poddar on Apr 27, 2015
Hi, I am really disappointed by the way Icici Lombard handled my claim request. I am a professor in prestigious collage and the way my policy claim No- MOT03995056 is closed it raised question on functioning of Insurance Company. Please re open my policy claim and do the due diligence in investigating the fact. If you are not reopening the claim process then guide me to lodge a complain to IRDA.Please find clarification on some query raised by you. My bike was stolen in evening of 12-08-2014 and I called the Police on 100 and conveyed in detail regarding the incident .I am attaching...
Complaint comments Read comments [2] Complaint category Motorcycles & Scooters

ICICI Lombard - Payment already made

User
 rohitom89 on Apr 23, 2015
Dear Concern,
I have purchased a new personal protect policy from ICICI Lombard for my father in 22nd April but I am still waiting for the policy certificate numbe.The amount is already got debited from my account.I have also made several calls to them but they are also unable to help me out.My transaction receipts image is also attached.Kindly assist me on that....
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Wrong policy issued

User
 papunabhi on Apr 22, 2015
Dear Concern, This is to inform you that I (Abhijit Paul) applied a Home Loan through ICICI Bank against Loan A/C No- LBCAL00002102107281 and amount is Rs.10, 00, 000(Ten Lack). Against this Loan ICICI bank provide 3 General Insurance vide policy no-1)4013/98658558/00/000, No-2) 4111/HSP/98646314/00/000 and No- 3)4005/m/ICICIHL/98655088/00/000 due to safety and security purpose for Building and Personal protect .As per the Bank Loan department concern it is a mandatory taken this loan and total Insurance premium is Rs.50000/-(Fifty thousand ) Also inform to you that against this Loan my Mother...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - COMPLAIN NO. 04519986 DATED 12.04.2015 CAR HR-51-AN-8346 , ANIS AHMAD KHAN

User
 aak1012 on Apr 18, 2015
CAR NO I-10, HAR-51-AN-8346 ANIS AHMAD KHAN, ACCIDENT TOOK PLACE ON DATED 12.04.2015 AND COMPLAIN REGISTERED ON SAME DAY BUT THE VERIFICATION EXECUTIVE DEMANDED UNNECESSARY DOCUMENTS HENCE NO ACTION TAKEN TILL THE DATE. ANIS AHMAD KHAN M NO. 9899555864...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Health Policy number : 4034i/FFH/70872242/01/000......Premium Hike

User
 naveen k singhal on Apr 18, 2015
Dear Sir/Madam I have been a health policy holder of Icici Lombard from April 2010. when i opted for this policy i did a survey about the premium and the facility provided by the company and i found this THE BEST. Now unfortunately i have to complain about the matter of premium hike by double the amount we use to pay. I fall in between the age group of 36-45 years and when i opted for the policy i was informed that premium of this policy will be same till i turn 45 years of age. I have been getting calls from your Customer care department about policy premium hike and they are telling us...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Refund NOT received after 1 month - proposal number 3001/W-34176574/00/000?????????

User
 niteshrs on Apr 18, 2015
Hello, This is with reference to inspection for car insurance policy, it was declared 'Not recommended', not sure. After regularly asking why my policy is not received, i got a response saying it was 'Not Recommended'. NO REASON WHY? NO EMAIL, NO COMMUNICATION, NO MESSAGE. It was mentioned the refund will be done in 1 WEEK. Till today after MORE THAN 1 MONTH of chasing customer care, NO REFUND DONE, NO EMAIL, NO MESSAGE, NO COMMUNICATION. WHERE IS THE REFUND???????????????????? WHAT IS THE STATUS????????????????? NO EMAIL NO MESSAGE NO COMMUNICATION ON STATUS 1&1/2 MONTH???????????????????????????????????????????? WHEN...
Complaint comments Read comments [2] Complaint category Auto Insurance & Loan

ICICI Lombard - DEATH CLAIM OF MR MULCHAND SINGH CLAIM NO GEN000082599 POLICY NO 4065/ICICI-HSP/1389086/00

User
 LAXMIS on Apr 16, 2015
Dear Sir, Sub: Claim No GEN000082599 of Mulchand Singh Policy No. 4065/ICICI-HSP/1389086/00 With reference to the above Claim, I hereby inform you that my husband Mulchand Singh was expired on 08/12/2012 at Jaipur and he had ICICI HEALTH policy No. 4065/ICICI-HSP/1389086/00 and valid till April-2013. And I have filed this claim in Jan-2013 with all necessary documents i.e Police FIR, Post Martem Report, Death Certificate, etc but till date this claim is not setteled. All these documents dispatched to your Hydrabad Gadchibowli office by Speed Post EMS. After that ICICI Lombard send...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Lombard - Claim Intimation No. 80320151443

User
 Darshan Nabar on Apr 16, 2015
Ref : 1. Policy No. 4128i/iH/97360918/00/000 2. Card No. 102039679 3. Claim Intimation No. 80320151443 4. Rejection Claim No. 220100304481 Sub : Wrong information provided by ICICI Lombard executive pertaining to claim intimation no.80320151443 Dear Sir/ Madam, With reference to the claim intimation number 80320151443, I have been following up since 09-03-2015, however I have not received a proper response. My wife has delivered a baby on the 8th March 2015. However the baby was born prematurely and had to be admitted to NICU (Surya Hospital). I had called up ICICI Lombard...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Medical Claim Rejected

User
 Piyush Bharat on Apr 13, 2015
Dear Sir​/Madam, ​​I am registered user of ICICI Lombard and me and my family is covered for med claim with them, and they have rejected my claim for unknown reasons. ​Below is the entire issue, My son (1 yr old) was suffering from Hernia and required immediate surgery, I called ICICI Lombard to enquire about the panel formalities, and their representative told me that the disease is covered and the hospital is in their panel. Now, when surgery is over and I am asking for the claim amount ICICI Lombard has rejected my claim, saying that Hernia is not covered. I have checked the policy documents...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

ICICI Lombard - Regarding insurance claim -- Policy Number ILG/10111108

User
 Tony gera on Apr 10, 2015
Dear team, I have taken insurance policy for my car Honda Amaze (DL9CU8914) through your company. Approx a week back, I have gone through with a minor road accident while going to my office. And due to this car bumper and side part got damaged. Now I have applied for claim from naraina samara honda service center but your extra educated staff Mr.Vishal thakur is saying this accident is not genuine. We can't process the side part replacement because its not seems genuine. Can anyone share the list genuine accidents or what kind of accident you guys consider as a genuine one. I would...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard Insurance Company - ICICI Lombard Fake Road Assistance Service

User
 vjimson on Apr 7, 2015
Dear Concern This is to bring to your notice that I have taken the ICICI Lombard Insurance Policy Number: 3001/W-34243247/00/000. Valid from 16 Mar 2015 to 15 Mar 2016. This policy had Road Side Assistance included.Yesterday 06 April 2015 at 12:00PM my vehicle broke down at Delhi, Sarai kale khan next to Indian oil petrol station due to car belt snapped off. I was trying to give call to ICICI Lombard no. 18002666 for availing the service but no one dare to answer my call and left like I fool taking this Insurance policy. Request you take this matter as serious, as they are making general...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Lombard - Not received my insurance copies.

User
 bhaskar2012 on Apr 6, 2015
Dear sir, I have not received my insurance copies money was transferred from my icici credit card last month. one lady called me from chennai mount road her name is Rajeshwari and told me that her employee code is 11083 and working in icici lombard insurance and her mobile number is 9841163767 but the mobile is always not reachable kindly i request you to please verify it and do the needful sir. Regards, Baskaran, mobile 9363231691 email: bhaskar2012@yahoo.com...
Complaint comments Read comments [2] Complaint category Insurance

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