ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Satisfactory rating: 4%
Submit a Complaint
660
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts


Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Submit a Complaint
Satisfactory Rating
4%
Complaints
660
Responses
106
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ICICI Lombard Customer Care related pictures (51)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Sum insured of health policy not given as per discussion

 bhupendramukhi on Apr 28, 2016
Received a call from icici Lombard executive he suggest me for health insurance policy as I am working in a private sector and I knw the benefits for health insurance policy I taken from icici Lombard but when I checked my policy documents online totally fraud did by icici Lombard policy amount was approx. 20000 and sum insured amount was 500000 rs but in policy sum insured amount is only 300000 I never think insurance company could fraud with customer I will never recommend any of our friend or collegue to deal with any icici Lombard company/agent they all are fraud they can do any thing to achieve...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Claim closed without proper status

 nanduonline4u on Apr 22, 2016
I Sri Satya Narendra P is long time customer for ICICI LOMBARD for all my vehicles like 4 wheeler and 2 wheeler, Regarding my recent claim done on my bike .
After discussing i moved my bike from Chennai to Andhra due to heavy rush and delay in service in Chennai in Dec 2015, Jan -Feb 2016 month, And my claim was assigned to Anand Varma (8886440964), i gave my ​ ​bike at service center on 27/1/2016​ and updated to Anand varma later he didn't attend to my calls or visited to service center, after calling 60-70 times

here is the proof of document attached my bike...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Claim settlement of my vehicle

 Yash Dwivedi on Apr 16, 2016
Dear sir,

With ref. To my icici lombard motor insurance policy no.3005/ai-10042511/00/000, there is a theft claim on this policy registered (Mot 05102686) to you on 4th december 2015 and survey has been completed by the surveyor of icici lombard that is crp technologies pvt ltd(Vipin sindra-9716540831).
Further discussion had done under the service reques number 16032016383 about the claim status. The customer care executive and aurthorize signatory of crp technologies said that we will execute very soon, but still i did not get any conformation from your site about the claim...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Delay in claim settlement

 maninder231089@gmail.com on Apr 13, 2016
Dear sir/mam,
Please note that i bought a car insurance (Policy no. (Ilg/10193502), i registered a claim (Claim no. Mot05036614) on 10th november 2015 and submit final un-traced on 12.01.2015, after submission of final document, icici lombard give me a commitment that within 45 days your claim will be processed. After 45 days undersigned person contacted icici lombard customer care, claim manager mr. Nitin saxena and area manager mr. Sanjay thakur regarding regarding the first commitment failed.

Subject claim was stuck for last six months by icici without any reason. Icici...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Company did not release the claim for our lost vehicle

 Deeksha Kaushik on Apr 11, 2016
We bought an activa for our father in october 2012, which was stolen in feb 2013. We filled in all the formatloties for insurance claim but the company denied to release the claim. We further registered the case in local court in year 2014 and since then we are given the next hearing date to present. Nor the company representative nor anyone else from the company appears. We are struggling now as this was a gift to our father with our hard earned money. Please help in the relevant manner possible...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Cancellation my medical policy

 Alagar Boomi on Apr 7, 2016
My name alagar raja Please cancel my medical policy.
SR407537023: Dear Customer, Your request for ICICI Lombard-Complete Health Insurance has been completed. Please note your Application Ref No. TCSPI0404166906274AG....
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Lombard — Motor vehicle claim cheating

 sameer.malhotraa on Apr 6, 2016
I have written around 10 mails to customer support team and have not got any prompt reply. Below is my first concern which was raised to icici.


This mail goes in regard of the cheating and fraud which i have faced for an accidental claim of my four wheeler vehicle. Trust me, this experience with icici lombard is the worst as i have never faced any problem with other car insurance companies.


Intial service request no - 25112015779

Date - 25th november -when the survey was done by mr ankur sharma - 9953657505, he gave most of the weird...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Icici lombard motor claim cheater

 Sorubamoorthy S on Apr 5, 2016
Claim No: MOT05151574
Complaint No: 290320161729.
Our bike was flood affected and we have register claim as per the TN Govt assurance and we spent INR Rs.9000+ and finally we got just Rs.2860. We are very much irritated and complaint(Complaint No: 290320161729) in 18002666 24/7 CC on 29th March. They have assured for call back from ICICI. But as of now we didn't get any call and there is no use of money what we insured. But while checking the person who investigated our Bike Rajkumar (9962007624) updated the status as he called and clarified about the amount what we claimed. But no...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Unethical attitude of icici lombard employee for claim settlement:policy-3001/hi-10277662/00/000

 rakesh433 on Mar 31, 2016
I am very frustrated with icici lombard due to its unethical approach towards settlement of my claim..

On 26th march 2016 i was travelling in my car via mulund market..A old man with his scotty came unfortunately between my car and another car going in some distance...The scotty fell down on my car and gave a long scratch from front to rear and also the bumper of the car got broke.

I went to my car service center and raised the insurance claim of around 20k.
After 2 days i got a call from insurance dept saying the reason of the accident is not justifiable with...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — No hard copy of policy

 Pooja Prajod on Mar 25, 2016
I purchased a policy 4111/GLA/109580669/00/000
It had wrong proposer name. So I requested for cancellation and rebooking of the same.I have been following up on the same. I get emails asking for more time. The time they said to wait till Feb 18th. It's more than a month. I still mail them regarding this but now I don't even get a response. What should I do?
I don't have the time and energy to pursue this further. Also the time I invested is not worth the policy. Never ever purchase a policy from ICICI lombard. They break all rules set by IRDA....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Cashless request rejected

 Uday Dahale on Mar 25, 2016
Dear sir,

I am uday y. Dahale, a jio policy holder under icici lombard (Cashless access) and details are mentioned below:

Claim of yogendra

Uhid : ilgic/yz5/00/000002249/f
Policy number: 4015/112843654/00/000
Policy period : 01-feb-2016 to 31-jan-2017
Date of admission: 25-mar-2016
Al number: 110200565092

I had applied for the knee replacement operation for my father, mr. Yogendra dahale, recommended by dr. Nirad vengsarkar on 4th march 2016 (Doctor letter attached). The first denial for the cashless access...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Health insurance reimbursement

 rafeequechelam on Mar 21, 2016
From,
Rafeeque chelamkandiyil
Ras alkhaima, uae

Sub: replay for policy renewal remainder health policy no. : 4128i/ih/88255823/00/001

Dear sir,
Greetings……
Thanks for your remainder, but unfortunately i have only bad experience from your service team.
Those are explaining as follows,
My daughter is admitted in mims hospital kozhikkode on march 2015 as the nephrotic syndrome then i request for cash less facilities providing there. After several communication one of the person from your team is came hospital taken all treatment...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — My date of birth mistake in your records & my delivery address was mistaken in our records do not received original two wh

 manda venkatasyamkumarreddy on Mar 19, 2016
My address: manda venkata syam Kumar reddy
House no: 9-135,
OPP Electrical Sub Station,
Ramalayam street,
Venkatarayapuram,
Tanuku,
westgodawari district,
Andrapradesh,
pincode: 534215
Mobile no's:+91 99511 10389
+91 95737 17999
Date of Birth: 15th-Jan -1985...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Fraud company other name of icici lombard

 sanjay343 on Mar 18, 2016
Fraud by ICICI lombard motor insurance policy

i had purchased a bumper to bumper zero depreciation insurance policy for my huyndai verna( only 2000 rupees payment for claim process - any type of damage)
.1st year paid 30 thousand ..no claims .no issues.
2nd year paid 27000, had an accident, had damages both the sides (right and left)
they were not ready to process my claim.
the insurance Mr Ginu surveyor ..was so rude and was speaking to me as if i owe him . and asked me to pay 5423 for bumper and mirror change only right side of the car.and he said i...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Insurance policy - grivience about services

 bad_devil9999@yahoo.com on Mar 18, 2016
This is extremely disgraceful for me to let you know about your poor bike insurance system.
I own a bike (Vehicle no. Mh04hb2233 chassisno : me3u3s5c1fh276943 insurance policy no :3005/2010843311/00/0000005257 ), which was purchased only a few month ago.
I had an accident on 22nd january 2016, in which the front part of the bike was damaged heavily with minor back end part as well.
I had given the bike on royal enfifeld body shop on the very afternoon next day. It has been days, problem which i have face from insurance company & royal enfifeld workshop .

Day...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Claim is been denied, since the approved amount is not been claimed by me more than 180 days!!!

 sendhilannamalai on Mar 16, 2016
Claim No : MOT04768800

The Policy no 3001/H1-10216194/00/000

The Car Hynudai Purchased on march 2015 and met an major accident on July1st 2015. and the claim was registered on the same month end.
The service personal estimated as 5.5 lac, ICICI approved only 3lac, then i requested for TOTAL LOSS, continuos interaction with their grievance cell and customer care as well as their surveyor. But finally no choice for me to accept to go with what ever they say they after lot of discussion till Jan 2016.

I called by on march 2016, they said since i...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Health insurance - company not following their own terms

 Nilesh Gala on Mar 16, 2016
Recpected sir / madam,

Please find my details below:

My name is nilesh gala.
Claim no. : 220201145097
Interaction id : 100320161147
Uhid : ilgic/2hn/00/000019764/s
Policy amount : 5, 00, 000
Claim amount : 2, 79, 368
Approved amount : 1, 25, 000
Surgery : hip joint replacement surgery.

I have a group mediclaim policy of icici lombard through jio (Jain international organisation).

I have undergone a hip replacement surgery with a reimbursement claim of rs. 2, 79, 368. But icici lombard is...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Complaint against icici lombard insurance with malafide intention by your surveyor

 iqcorg on Mar 13, 2016
Complaint against Icici Lombard Insurance with malafide intention by your surveyor.
my Claim No. MOT04854040 against Two Wheeler Package Policy No. 3005/94271014/00/000 against bearing vehicle registration number DL-7S-BU-2818 due to bad faith of your surveyor with malafide intention
Dear Sir,
I would like to state that no reply against my complaint has been received so far. I am running behind your Delhi office Rani Bagh office for getting my complaint redressed but so far no any action has been initiated by your company.
I had informed the actual facts about your...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Ek chor company (private insurance kabhi naheen karana)

 iqcorg on Mar 13, 2016
Before The Hon`ble chairman
IRDA
I am running behind ICICI Lombard Insurance company since August 2015 for my claim, but the company has created monopoly in their services and have created harrassment to the customer like me.
The copany agent has misbehaved me and have got 2 different statements from me . A complaint against ICICI LOmbard has been registered in Daryaganj Police station.
Your Honor I request you to please help me getting release of my claim from ICICI Lombard compamny.

COMPLAINANT
Mr. Mahender Agarwal
s/o Late. Shri. Dhanraj...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Car insurance worst claim settlement

 Amal Jerry on Mar 8, 2016
Such a worst service. Claim is not credited after taking the vehicle from service station before 20 days. Still no response . It's TAT is 14 days. If I call customer care still 14 days they ask. Claim manager is not responding. Don't know whom to complain. I am planning to go to court. I suggest everyone pls don't choose this company . Go n insure car with any other company who give cashless claim. No icici lombard....
Complaint comments  Read comments Complaint category Insurance

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