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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-800-2666
 1-800-209-8888
Fax:+91 40 6698 9160
 +91 40 6698 9161
 1-800-209-8880
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
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ICICI Lombard Complaints & Reviews

ICICI Lombard - Increase too much loading

User
 mdchauhan on Feb 24, 2015
Hi! Me and my family holding ICICI Ristey Insurance policy from2008, at the time of my last renewal this people have put very high loading on it and its really unfair. At the time of bonus they provide 5% and loading 50% It must be same from both the end. Policy Nos, 2008-10 4034/FPT/03772540/00/000 2010-12 4034i/HIR/W-1908584/00/000 2012-14 4034i/CHI/72833287/00/000 & 4034i/HIR/W-1908584/00/000 Manish...
Complaint comments Read comments [1] Complaint category Other

ICICI Lombard - Canceled my claim

User
 Mohammed Ibnesina on Feb 19, 2015
My claim no is Mot04396334 That is done on 17 February My bike right side fully damaged And I also insured At first the servey officer tell me I will not get 2 parts oof bike then I complain aginist this servey. The they close my servey. Please help me....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - claim reject with specific reason

User
 Pinkal Modi on Feb 13, 2015
anhat caiorhhhhhjmshsh for below reason. Dear Ms. Modi, forforhhhhhjsor With reference to your e-mail regarding policy number 3001/97850957/00/000 we understand you have registered claim towards damage of the vehicle under claim no. MOT04345937, we wish to inform you that the claim has been Rejected. We have received a revert form the claims team that there were misrepresentation of the facts, as the per form the driven is Tejas B Chotiwala whereas the as per the investigation report (Insured's statement) driver is the owner himself who does not have a valid driving license to drive this...
Complaint comments Read comments [1] Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - Made payment for renewal but generating old policy

User
 mksahu427@gmail.com on Feb 11, 2015
Name - manish kumar sahu
M.No.-9636415595
Mail id - mksahu427@gmail.com
Old policy no. 3005/2010032645/00/0000037747
New policy no. 3005/87032658/00/000

I have made payment on 24-01-2015 and my policy has expired on 26-01-2015, i am facing too much problem. I am calling company from last 15 days but not resolving my problem company generating again and again my old policy but not generating my new policy

I am attching my passbook copy for payment confirmation

Please solve my problem...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - 2015012700789 Regarding Car Insurance Policy..W-33232750

User
 vinayz on Feb 11, 2015
Dear Sir/Madam, I Mr.Vinay S Zodge applied for Car Insurance policy with ICICILOMBARD online on 16th Jan 2015 and made payment by credit card on the same day.I have been assigned proposal number W-33232750. My Car Inspection been done on 17th Jan 2015 in the afternoon. After that I did not received any communication regarding policy issuance/rejection from ICICILOMBARD. When I checked for status on 27th Jan 2015 after 10days of payment, i came to know its been rejected on the basis of scratches on car door.I really wonder only based on scratches, policy been rejected as other features are safe...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Claim

User
 Saravanan Bala on Feb 10, 2015
Claim No : 220100296708
Policy Number: 4034I/FPP/04231124/02/000 (period 2010-11)
Policy No : 4034I/FPP/04231124/03/000 (period 2011-12)
Policy No : 4034I/FPP/75331152/00/001 (period 2012-13)
Policy no : 4128I/HP/85575019/00/000 (period 2013- 15)


In respect of the mail received by me intimating the rejection of my claim on the reference numbers above mentioned. I would like to bring your kind attention that my claim was rejected on the ground that "TWO YEARS WAITING PERIOD" I would like to intimate your goodselves to recheck my...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Car insurance claim complaint

User
 Jitender9899 on Feb 9, 2015
Good Afternoon My car has stolen from outside of my house from gurgaon Haryana, more than six month ago . My claim no is MOTO.FAIL>NO 4019696 car is Santro HR 26AH0366Hyundai make i called several times in icici Lombard claim branch every time the concern person gave me a contact no of another person just like happened in govt office some time i thought why i have insured my car from icici Lombard if they have such kind of service. i have blindly chasing the Lombard team every time I got a stupid reason from their side, this time they have said that the keys of car are sent to Hyundai to...
Complaint comments Read comments [1] Complaint category Auto Insurance & Loan

ICICI Lombard - Cancellation of Policy

User
 Roshni Mohandas on Feb 5, 2015
Dear Sir/Madam, I wanted to cancel my insurance policy as it was issued even after my repeated mails not to go ahead with issuance. They stated as they had target as it was month end and they had to issue it. This was the exact statement. This is very sad state of affairs. Even in ICICI website which had the customer redressal, I followed the protocol and even waited for the 72 hours in 3 levels of complaint (At last to vice president). I am still waiting for a closure of my complaint. I have been sending mails to them from January 6th 2015 but no action has been taken. They had taken 1 lakh...
Complaint comments Read comments [1] Complaint category Loans

ICICI Lombard - INCORRECT LIABILITY CALCULATION

User
 F.XAVIER on Feb 3, 2015
VEHICLE NO MH02AQ9648-- CLAIM NOMOT04316520. I AM FOLLOWING UP WITH YOUR MUMBAI BRANCH REGARDING THE ABOVE CLAIM. DESPITE REPEATED MAIL IN THIS REGARD, I HAVE NOT RECEIVED ANY COMMUNICATION FROM YOUR END IN THIS REGARD.THERE IS A CLEAR DISCREPANCY IN LIABILITY CALCULATION WHICH HAS BEEN COMMUNICATED TO YOUR OFFICE VIA PHONE AND REMINDER EMAILS TO NO AVAIL. KINDLY LOOK INTO THIS MATTER AS MY CLIENT IS BEING FORCED TO PAY UNREASONABLE AMOUNT IN LIABILITY DUE TO ERROR AT YOUR END....
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - Refund on cancellation of policy, due to wrong commitments

User
 ballumama on Jan 29, 2015
Bought a car insurance renewal policy from ICICI, Promised IDV was 1.83L, however the policy received was 1.72L. Upon asking to cancel, I was told on 23rd Dec that I will get full refund as my new policy was to come in existence from 31st Dec 2014. Now I am told it will be on Prorata basis. Back office says that on 8th Jan, why this happened don't know. Upon continuous follow ups and emails came to know on 30th Jan 2015 that policy is not yet cancelled. They are the worst people. Should not buy ICICI products....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Money deducted from credit card but policy not given

User
 naveen25jan on Jan 27, 2015
I recieved a call from ICICI head office in malad regarding a health policy in which i have to pay premium for 2 years and the policy is for five years with tax benefits they had deducted amount of 11800 from my credit card and converted into emi and after that no mail no message no policy i had recieved i had filed a complaint regarding the same in icici lombard and send them my credit card statement which is clearly showing that amount is been deducted for ICICI lombard but still these people are unable to figure out that where my policy had gone they always keep me on hold and never reply i had...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard Insurance Company - farzi insurance

User
 Ak Soni on Jan 14, 2015
i am alok soni n i have honda cbr-150 mane n.d. polise kraya bt inhone mere only 1st party m normel insurance kr di n mese n.d. polise ki money li so its rong (420) kiye y. meri insurance IRDA registeration no. 115 service tax registeration no. GIS/MUMBAI-I/1528/2001 service tax no. AAACI7904GST001 mane apni honda cbr150 bilaspur ganrel honda se h jiski price 133465 rupee h wid insurance....
Complaint comments Read comments Complaint category Motorcycles & Scooters

ICICI Lombard - Inspection pending since 10 days of car

User
 shekhar.nw@gmail.com on Jan 11, 2015
This is with reference to my Car Insurance Proposal W-32874071 . I have made payment on 3rd Jan . It is been 10 days now. Can you please tell me when inspection of my car is to happened? At the time of buying . It was told me that inspection will happen in 24 hours. Mobile number ; 09731121155 Regards Chandrashekhar--...
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard - Non-receipt of the policy

User
 Sudipta Banerjee on Jan 11, 2015
I had made a property insurance of Rs. 24, 000/- against my housing loan but I am yet to get the insurance document. The ICICI cheque (cheque no. 004310 dated 25/09/2014) was realised on 13/11/2014 from ICICI Lombard. But it has been nearly two months till I get any further communication from ICICI Lombard. Whenever I contact the person who collected the cheque from me, he neither picks up his cell nor answers satisfactorily. The name of the person name is ARUN and recently when I contacted him, got an information that he is transferred to some other city. Isn't it the responsibility of...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - HEALTH CLAIM

User
 madan sain on Jan 10, 2015
Dear Sir, I purchesed a policy your company I submit aCritascal inless claim but not setteld till daste policy document menstion 30 days of investigastion, your policy term and condision compited 30 days . all require document submit by your company, document submit 2 time but not steeled till date your investigator come to hospital collect all document by mrd department, and your Manager dr navneet goyal required document I already send whatsup . meet my Family required past consulttsion document . but dot have any past document my tretment started by 12/11/2014 kindly please approved my claim...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - REGARDING RIDICULOUS SERVICES

User
 Gyaneshwar Kumar Gautam on Jan 8, 2015
Greetings of the day... Sir/Madam, My claim no:GEN000136747, Registered Mobile No:+919891465955.I lost the job on 28th September 2014.I called up in the customer care 18002666 in the month of october.Then I received a letter in the month of November.I couriered the documents on 5th of November and delivered on 9th of november.From the starting I called so many times but not well responded.On 3rd Jan 2015, I called up in customer care, they told me that my status was not updated and disconnect the call.Again I called up, Mr.Ashutosh picked up the call and told that yes my status has been updated...
Complaint comments Read comments Complaint category Loans

ICICI Lombard - Regarding the disappointing service provided by your executive.

User
 Vasanth Kini on Jan 5, 2015
It is my painful regret to inform you about the service provided by one of your executive (which I rightfully believe is banks service) in regards with the car insurance policy, which is not only disappointing but also absolutely unacceptable. I had personally visited your Udupi branch somewhere in the third week of December, 2014. I was then asked to contact Mr.Srikanth on +91-8095130400. After repeated calls, you executive Mr.Srikanth visited my office only to make false promises and assurances. I had repeatedly requested him to renew the insurance on or before 31-Dec-2014, since that would be...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Online renewal Cheating

User
 Akshay Raghothama on Jan 3, 2015
Hi, I have a car insurance for my Hyundai i20. Online if I renew the existing policy then the premium amount is showing as Rs.15158. The same premium is showing as Rs.11114 if I select a new policy and provide details of the old policy. This is complete cheating! Why is there is difference of 4K of existing customer and a new customer. Why should I buy policy from ICICI if they are cheating like this. I chatted with online executive, they did not have an answer for this. I even got a call from customer care who had no answer as well....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Generated cover note for carinsurance is not correct

User
 RAMESH BABU R on Dec 30, 2014
After paying the money through online link provided by elite insurance agents, it gave a cover note. Which is not the original one as per the ICICI lombard insurance customer care replied. What need to do to track my payment and proposal/policy....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard Insurance Company - Home Loan Insurance

User
 secprn on Dec 29, 2014
It's really made me upset and put me in deep sorrow when my insurance claim has been rejected by ICICI Lombard. I had lost my Job on 30th Nov due to cost cutting in my organization and It has been cleary told me by ICICI executive that my home loan based policy " HOME SAFE PLUS (No: 4065/ICICILL/94075488/00/000) " is active from the day one and my home & I are secured under this policy from the same day. It was big shocking day for me when i came to know about my job loss but it was little relief for me that at least i have insurence policy which will help me to pay my EMI's for 3 months and...
Complaint comments Read comments Complaint category Insurance

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