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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-800-2666
 1-800-209-8888
Fax:+91 40 6698 9160
 +91 40 6698 9161
 1-800-209-8880
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
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ICICI Lombard Complaints & Reviews

ICICI Lombard - Delay claim

User
 naidu88k on Dec 21, 2014
Hello, I have made a claim under group insurance. I have claim details, but some detail, They reply to my office mail id after 15 days after sending claim form. I have send the additional detail throught courier, ICICI sent me 2 reminder, I have send courier, but still they have send me the reminder. when 1 reminder where sent me as per courier DTDC additional forms where already delivered, but still they didnt check n sent out 2 reminder. which delayed week. ICICI had delayed the claim n sending me the mails saying please co-operate, I went back to they strong and screen shot....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Poor Service

User
 sudk on Dec 13, 2014
Hi, On Dated 10, December 10, 2014 i had registered a claim no. mot04241155 against Policy No. 3005/W­28834577/00/000 and your executive commits me that on tomorrow our field supervisor checked the bike and process the claim but i have not received any call from your side and for the same when i called yesterday (December 12, 2014) at your call centre and ask him, executive says he has taken my request and given me the Service Request No. 12122014920 and says today definitely our field supervisor process my claim. But still i haven’t received any call from your side, Is this type of service...
Complaint comments Read comments Complaint category Motorcycles & Scooters

ICICI Lombard - vehicle claim

User
 snikitha_123 on Dec 12, 2014
My client Sri Kaushik Duggi Sahu Hyderabad got his vehicle insured in your icici lombard Hyderabad bearing vehicle No.A.P.-20-AA-3456 and the insurance policy No.3001/86186642/00/B00. The said vehicle met with an accident on 16-07-2014 at 5-30 PM near Kothakot Mehaboob Nagar Distrct Telangana State. Sir my client informed about the accident to your good offices and all the required documents had been submitted. The claim No.MOTO3936367. In this regard i have to make mention here that the claim was rejected stating that my client has given a sale letter on white paper that he has...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

ICICI Lombard - deny for transfer of ownership

User
 Rishi Madan on Dec 9, 2014
repected sir On 6 september 2014 I had buyed motor policy from icic lombard general insurance for my i20 car registerd pb08bt4687 the policy number is 3001/93711498/00/B00 i had buyed a second hand car whoes insurance wasnt available but to transfer the rc the insurance of car is mandatory so i buyed a new policy from icici on the name of previous owner named mr gurvinder singh but after the rc was transferred on my name i called the company and told them to transfer the insurance on my my name as panna lal madan they siad ok we will send the surveyer and the surveyer came and did the survey but...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Premium payment acknowledgement

User
 keya1987 on Dec 8, 2014
I had paid my premium money for renewing my 2 wheeler motor insurance toward payment for ICICI Lombard through HDFC net banking on November 22nd, 2014. Till now, I haven't received any acknowledgement regarding the payment made. I had raised several complaints with ICICI Lombard through email and phone communication but, I haven't got proper response for the complaints made....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - vehical claim

User
 sudhirdhawan on Dec 4, 2014
Hi, This mail is regarding accidental claim of 2 wheeler Honda Aviator with registration number as UP 76 Q 0939 in name of Sudhir Kumar Dhawan in October 2014. The policy number is 3005/2010817394/00/0000000285 with ICICI Lombard under Zero Depriciation clause. As the insurance had a feature of cashless vehicle service under accident I require an inquiry that why I was charged Rs 3700/- at the time of delivery as my vehicle was not even a year old. Please revert me the action initiated by you as I would require full information regarding this case else I will raise a formal complaint at IRDA...
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard - Regarding wrong transaction of amount of Rs. 5187 from icici credit card

User
 Samadhan Bagal on Dec 1, 2014
On Saturday I have call with ICICI executive for linking Aadhaar to Bank Account. After completion she request and transfer call to ICICI lombard executive to know about offer. I listen offer of Card Protection Plan. But I haven't agreed or confirmed to pay amount Rs. 5187 to ICICI lombard. I strongly request to take action against this fraud and refund my amount back....
Complaint comments Read comments Complaint category Credit Cards

ICICI Lombard - Very Pathetic Customer Service

User
 Krishna Chaudhary on Nov 21, 2014
Below are the my old policy details. Current policy i have submitted to ICICI. So i dont have current details, it is a request to you that kindly pull the data from my old policy. cover Note number : 78200206 Let me tell you the story : My bike was stolen a few months ago. So I had to complain at ICICI and dwarka police station. from police station i received FIR copy and from ICICI one one your executive his name was (Mehar singh : 9990406911 and Pawan : 9999532082 )come to my place for documentation word after that they Took all papers with bike key. Now i got call from police station...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Rejection of my travel insurance claim by ICICI Lombard for shuttle charges at USA

User
 hnb on Nov 20, 2014
REF: My policy details: 1. Policy number: 4129/W-27353093 by ICICI Lombard 2. Geographical scope: worldwide 3. Plan name: Gold W250 4. Premium paid : Rs 8474.00 Correspondence happened with Mr. Saviraj Shetty, Asst, Manager Claims Dept. ICICI Lombard and all this is present in attached document. His email: sshetty@europ-assistance.in Address: Europ Assistance India 301, C Wing, Business Square, Chakala, Andher Kurla Road, Andheri ( East ), Mumbai 400093 Dear Sir/Madam, I had gone to USA to meet my daughter staying at New Jersey, USA on 26th May 2014. My return journey was on 03...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - ICICI Lombard - Claim Rejected As per the Part III of the schedule, Claim ref# 220100281314

User
 Tarun Bhadauriya on Nov 10, 2014
I have policy of ICICI Lombard, I claim against Medical bill Approx RS. 32000 for reimbursement, we have submitted all original bill, report and inward report but after approx 1 month my claim has been rejected with some common reason “Rejected As per the Part III of the schedule, exclusion under 14, Fraudulent claims? If any claim is in any respect fraudulent, or if any false statement, or declaration is made or used in support thereof, or any fraudulent means or devices are used by the insured or any one acting on his means or device are used by the insured any one acting on his behalf...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Without information wrongly part changes as per workshop

User
 Sam Pal on Nov 8, 2014
Vehical tvs jupitor
Vehical number :- dl3s cn 6599
Claim no:- mot03933557
Workshop :- a.K tvs (Kanti nagar)

Claim pending for last four month and now they have processed wrongly without intimation.

It's been one week my vehicle still in workshop

Contact me asap


Regards,
Mo. Shaan
Contact :- 9211993959...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Extraordinary delay in settling claim no. MOT04065746

User
 pavan sachdeva on Nov 1, 2014
Extraordinary delay in passing Claim of Car No. CH01AP0054, Skoda-Superb Policy No. 3001/82412279/01/000, Claim No. MOT04065746, disgraceful service in settling the claim taking more than 45 days on 0 dep policy having IDV of Rs. 17, 06, 250/- The above car met with an accident on 13.9.2014 at about 2.30 a.m. and car was deliver for repair same day to Giri Raj Motors, Gurgaon but till date the claim has not been settled. The brief particulars of bad service of your officers especially Mr. Rajeev Dhawan handling the claim are as follows:- Date of accident - 13.9.2014 Inspite of various...
Complaint comments Read comments Complaint category Other

ICICI Lombard - Car Insurance never came. Paid all the money 2 months ago.

User
 Manojjverma on Oct 27, 2014
I took my car policy on 20th August. (Cover Note No : I-­29808998) I was supposed to get my Car Insurance in next 20 days. Till date I only received a cover letter & Insurance papers never came. The cover letter date is now expired and I was fined for not having Insurance even after paying for the insurance....
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard - surveyor not passing the claim

User
 kotwalvishal12 on Oct 7, 2014
Dear Sir, i am a customer of icici Lombard vehicle insurance, my vehicle met with an accident. and the collision was with a dog from the front . At the same time a stone from the dog hit the screen creating a spot on the screen, the wording of surveyor is that this accident is not justified, you go for second claim for windscreen which is very unjustified.look into the matter...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Partial Motor Claim by ICICI Lombard

User
 Hemant Tukrul on Sep 30, 2014
Hello, I am an Motor Insurance holder with ICICI Lombard with policy number 3001/W-25280547/00/000 Car number = MH01BF3392 Car Model = Skoda Fabia Before entering into Insurance policy I was made assure that complete car will be insured under the policy and the policy is under zero depreciation module where extra premium is paid by me for zero depreciation. Now, when my car met with an accident the survey report covers only partial insurance(right side dent) and left me paying for the partial (other dents and other expenses). This is something very much frustrating from a customers...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - regarding car insurance claim

User
 preetfiles@gmail.com on Sep 23, 2014
Hi i have given my car swift dezire DL9CAC 7501 to maruti Service station naraina, new delhi for sevice and insurance claim on Sunday i.e.21.9.14 Claim asked was for front and back Bumper, scratch on left side doors.I informed Mr. Gaurav of Maruti that how my car was hit by the acccident on 12.9.13. Monday i received a call from mr. Rohit Khandari no.9643002215 (agent - icici lombard) and he told me that they will not give full claim to me as the story mentioned by me is incorrect and i told the guy he might be right because when i was hit by car from both the sides i was in mental shock and...
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard - Endorsed Copy Delayed by ICICI

User
 mayank chandela on Sep 21, 2014
I requested for CNG endorsement on 4th sep 2014 and aksed for the premium and other formalities from ICICI lombard general insurance team, initially they delayed the process in telling premium amount, then they lost the cheque, when I escalated issue to service quality team, they tracked and further delayed the processing of cheque, it has been more than 16 days they have not issued the endorsed copy(not even in the soft copy so that I can run my car on road). I am really fed up and require IRDA to intervene in this. they have the poorest service team among the insurers. I have escalated many times...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard Motor Insurance - Pending PA settlement

User
 Nikhil U on Sep 17, 2014
Hi, I had filed a complaint in sep 2012. Claim no- mot02828760 for which all the documents were submitted in march 2013. We still havent heard from the respective department in the company regarding the claim settlement. I was told that the settlement would happen within a months time. Would you kindly look into this ASAP....
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard - Claim Rejection on false grounds, Claim ref# 4129-21244975/00/001-M045426.06

User
 Nikhil9552 on Sep 11, 2014
Dear Consumer Complaints review team, Firstly thanks for creating such a forum for general public to post their grievances. Well appreciated!! My mother got hospitalized in Sydney on 17-Mar-14 for breathing problems. After detailed tests & examinations in Emergency department, doctors diagnosed her with a heart failure and chronic kidney problems (CKD). Luckily she was travelling with cashless travel insurance policy from ICICI Lombard which had a limit of USD $100, 000. We lodged the claim with ICICI and submitted all documents as requested by the insurer, after detailed review of...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - Complaint against ICICI Lombard Health Insurance : Improper Cust Care Reg

User
 Laxmikant15 on Sep 10, 2014
i talked with customer care from cell my phone (12.02 am, 11 Sept 2014) where he was not aware of details and took lot of my time..even kept me awaited for more than 15 mins just to get my coverage details. i wanted to renew policy but with such frustrating experience, i feel like cancelling all my and my network relations with ICICI and Lombard services. It was deliberated attempt to disconnect me..and even he disconnected my phone after 25 mins of holding it. My policy details : 4034i/FPP/73798732/00/000 if ICICI is doing like this just to cheat and not to inform correctly through your...
Complaint comments Read comments Complaint category Insurance

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