ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 4%
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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai City District
India - 400025

Customer Care Phone Numbers and Contacts

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ICICI Lombard Customer Care related pictures (51)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Toyota etios insurance/not approving claim

 sandeepkum on May 27, 2016
We would like to complaint you regarding our car policy no. Til/10320499, that this was a theft case vide fir no. Ed-vv-000114 dated 18.05.2016 and till today there is no response from your inspection team. Only we contact mr. Parmod on 25.05.16 who has inspected the vehicle and misbehave with me for passing the claim and he denied that claim will pass for only ecm and side glass but you can see the copy of fir. How can we know that which part is missing from the car. You can inspect the car which is at uttam toyota workshop in sahibabad (U. P), icici lombard had replied that it will...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Yamaha Bike Insurance/ not approving claim and misbehaving

 Zulfi Mirza on May 17, 2016

Claim number - mot05544540

I had an accident on 06.05.2016 and on 07.05.2016 i have register the claim.
Since 10 days i was not getting any response from inspection so today i called
Them. They are not passing claim and misbehaving and even not picking my calls.

Praveen is the person who has inspected the vehicle and he misbehaved with me and not passing the claim....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

ICICI Lombard — Policy cancel

 amits.sharma101 on May 14, 2016
Dear Sir/ Madam,
i Have a policy against LOAN. But i want to cancel my Policy as it has no benefit to me.
i want to cancel my policy but after lot of mails and telephonic discussion my policy is still continue and my payment is deducted every month automatically. as my istallment is deducted automatically i have lost financialy and mentally.
Kindly do needful
my policy no. is 4065/IBULL/97906935/00/000
AND my reference id is 100520161312

Please do needful.

Amit Sharma
Complaint comments  Read comments Complaint category Loans

ICICI Lombard — Not passing the bmw claim

 sachin agarwal 89 on May 6, 2016
i had a icici lombard policy no-3001/78602160/03/000,
i had lodge 2 claim for my bmw car up 80 cc 5555. the 1st claim they had passed but in the second claim they are not allowing, firstly they say that the alloy which needs to be replaced in claim is the part of wear and tear and the matter is been pending for last 15 days,

i had giving the same explame of same car and same insurance company had pass the complaint under the policy no 3001/78602160/00/000. on 25/11/2013 at deutsche motors faridabad....
Complaint comments  Read comments [4]Complaint category Insurance

ICICI Lombard — Sum insured of health policy not given as per discussion

 bhupendramukhi on Apr 28, 2016
Received a call from icici Lombard executive he suggest me for health insurance policy as I am working in a private sector and I knw the benefits for health insurance policy I taken from icici Lombard but when I checked my policy documents online totally fraud did by icici Lombard policy amount was approx. 20000 and sum insured amount was 500000 rs but in policy sum insured amount is only 300000 I never think insurance company could fraud with customer I will never recommend any of our friend or collegue to deal with any icici Lombard company/agent they all are fraud they can do any thing to achieve...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — Claim closed without proper status

 nanduonline4u on Apr 22, 2016
I Sri Satya Narendra P is long time customer for ICICI LOMBARD for all my vehicles like 4 wheeler and 2 wheeler, Regarding my recent claim done on my bike .
After discussing i moved my bike from Chennai to Andhra due to heavy rush and delay in service in Chennai in Dec 2015, Jan -Feb 2016 month, And my claim was assigned to Anand Varma (8886440964), i gave my ​ ​bike at service center on 27/1/2016​ and updated to Anand varma later he didn't attend to my calls or visited to service center, after calling 60-70 times

here is the proof of document attached my bike...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Claim settlement of my vehicle

 Yash Dwivedi on Apr 16, 2016
Dear sir,

With ref. To my icici lombard motor insurance policy no.3005/ai-10042511/00/000, there is a theft claim on this policy registered (Mot 05102686) to you on 4th december 2015 and survey has been completed by the surveyor of icici lombard that is crp technologies pvt ltd(Vipin sindra-9716540831).
Further discussion had done under the service reques number 16032016383 about the claim status. The customer care executive and aurthorize signatory of crp technologies said that we will execute very soon, but still i did not get any conformation from your site about the claim...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Delay in claim settlement

 maninder231089@gmail.com on Apr 13, 2016
Dear sir/mam,
Please note that i bought a car insurance (Policy no. (Ilg/10193502), i registered a claim (Claim no. Mot05036614) on 10th november 2015 and submit final un-traced on 12.01.2015, after submission of final document, icici lombard give me a commitment that within 45 days your claim will be processed. After 45 days undersigned person contacted icici lombard customer care, claim manager mr. Nitin saxena and area manager mr. Sanjay thakur regarding regarding the first commitment failed.

Subject claim was stuck for last six months by icici without any reason. Icici...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Company did not release the claim for our lost vehicle

 Deeksha Kaushik on Apr 11, 2016
We bought an activa for our father in october 2012, which was stolen in feb 2013. We filled in all the formatloties for insurance claim but the company denied to release the claim. We further registered the case in local court in year 2014 and since then we are given the next hearing date to present. Nor the company representative nor anyone else from the company appears. We are struggling now as this was a gift to our father with our hard earned money. Please help in the relevant manner possible...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Cancellation my medical policy

 Alagar Boomi on Apr 7, 2016
My name alagar raja Please cancel my medical policy.
SR407537023: Dear Customer, Your request for ICICI Lombard-Complete Health Insurance has been completed. Please note your Application Ref No. TCSPI0404166906274AG....
Complaint comments  Read comments [3]Complaint category Credit Cards

ICICI Lombard — Motor vehicle claim cheating

 sameer.malhotraa on Apr 6, 2016
I have written around 10 mails to customer support team and have not got any prompt reply. Below is my first concern which was raised to icici.

This mail goes in regard of the cheating and fraud which i have faced for an accidental claim of my four wheeler vehicle. Trust me, this experience with icici lombard is the worst as i have never faced any problem with other car insurance companies.

Intial service request no - 25112015779

Date - 25th november -when the survey was done by mr ankur sharma - 9953657505, he gave most of the weird...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Icici lombard motor claim cheater

 Sorubamoorthy S on Apr 5, 2016
Claim No: MOT05151574
Complaint No: 290320161729.
Our bike was flood affected and we have register claim as per the TN Govt assurance and we spent INR Rs.9000+ and finally we got just Rs.2860. We are very much irritated and complaint(Complaint No: 290320161729) in 18002666 24/7 CC on 29th March. They have assured for call back from ICICI. But as of now we didn't get any call and there is no use of money what we insured. But while checking the person who investigated our Bike Rajkumar (9962007624) updated the status as he called and clarified about the amount what we claimed. But no...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Unethical attitude of icici lombard employee for claim settlement:policy-3001/hi-10277662/00/000

 rakesh433 on Mar 31, 2016
I am very frustrated with icici lombard due to its unethical approach towards settlement of my claim..

On 26th march 2016 i was travelling in my car via mulund market..A old man with his scotty came unfortunately between my car and another car going in some distance...The scotty fell down on my car and gave a long scratch from front to rear and also the bumper of the car got broke.

I went to my car service center and raised the insurance claim of around 20k.
After 2 days i got a call from insurance dept saying the reason of the accident is not justifiable with...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — No hard copy of policy

 Pooja Prajod on Mar 25, 2016
I purchased a policy 4111/GLA/109580669/00/000
It had wrong proposer name. So I requested for cancellation and rebooking of the same.I have been following up on the same. I get emails asking for more time. The time they said to wait till Feb 18th. It's more than a month. I still mail them regarding this but now I don't even get a response. What should I do?
I don't have the time and energy to pursue this further. Also the time I invested is not worth the policy. Never ever purchase a policy from ICICI lombard. They break all rules set by IRDA....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Cashless request rejected

 Uday Dahale on Mar 25, 2016
Dear sir,

I am uday y. Dahale, a jio policy holder under icici lombard (Cashless access) and details are mentioned below:

Claim of yogendra

Uhid : ilgic/yz5/00/000002249/f
Policy number: 4015/112843654/00/000
Policy period : 01-feb-2016 to 31-jan-2017
Date of admission: 25-mar-2016
Al number: 110200565092

I had applied for the knee replacement operation for my father, mr. Yogendra dahale, recommended by dr. Nirad vengsarkar on 4th march 2016 (Doctor letter attached). The first denial for the cashless access...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Health insurance reimbursement

 rafeequechelam on Mar 21, 2016
Rafeeque chelamkandiyil
Ras alkhaima, uae

Sub: replay for policy renewal remainder health policy no. : 4128i/ih/88255823/00/001

Dear sir,
Thanks for your remainder, but unfortunately i have only bad experience from your service team.
Those are explaining as follows,
My daughter is admitted in mims hospital kozhikkode on march 2015 as the nephrotic syndrome then i request for cash less facilities providing there. After several communication one of the person from your team is came hospital taken all treatment...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — My date of birth mistake in your records & my delivery address was mistaken in our records do not received original two wh

 manda venkatasyamkumarreddy on Mar 19, 2016
My address: manda venkata syam Kumar reddy
House no: 9-135,
OPP Electrical Sub Station,
Ramalayam street,
westgodawari district,
pincode: 534215
Mobile no's:+91 99511 10389
+91 95737 17999
Date of Birth: 15th-Jan -1985...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Fraud company other name of icici lombard

 sanjay343 on Mar 18, 2016
Fraud by ICICI lombard motor insurance policy

i had purchased a bumper to bumper zero depreciation insurance policy for my huyndai verna( only 2000 rupees payment for claim process - any type of damage)
.1st year paid 30 thousand ..no claims .no issues.
2nd year paid 27000, had an accident, had damages both the sides (right and left)
they were not ready to process my claim.
the insurance Mr Ginu surveyor ..was so rude and was speaking to me as if i owe him . and asked me to pay 5423 for bumper and mirror change only right side of the car.and he said i...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Insurance policy - grivience about services

 bad_devil9999@yahoo.com on Mar 18, 2016
This is extremely disgraceful for me to let you know about your poor bike insurance system.
I own a bike (Vehicle no. Mh04hb2233 chassisno : me3u3s5c1fh276943 insurance policy no :3005/2010843311/00/0000005257 ), which was purchased only a few month ago.
I had an accident on 22nd january 2016, in which the front part of the bike was damaged heavily with minor back end part as well.
I had given the bike on royal enfifeld body shop on the very afternoon next day. It has been days, problem which i have face from insurance company & royal enfifeld workshop .

Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Claim is been denied, since the approved amount is not been claimed by me more than 180 days!!!

 sendhilannamalai on Mar 16, 2016
Claim No : MOT04768800

The Policy no 3001/H1-10216194/00/000

The Car Hynudai Purchased on march 2015 and met an major accident on July1st 2015. and the claim was registered on the same month end.
The service personal estimated as 5.5 lac, ICICI approved only 3lac, then i requested for TOTAL LOSS, continuos interaction with their grievance cell and customer care as well as their surveyor. But finally no choice for me to accept to go with what ever they say they after lot of discussion till Jan 2016.

I called by on march 2016, they said since i...
Complaint comments  Read comments Complaint category Insurance

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