ICICI Lombard Customer Care

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
1-800-209-8888
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1-800-2666
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Fax:
+91 40 6698 9160
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+91 40 6698 9161
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1-800-209-8880
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CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
View More Information...
Satisfactory Rating
4%
Complaints
632
Responses
97
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ICICI Lombard Customer Care related pictures (46)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Charging 25% of policy amount as cancellation fee

 Trusha N Gagnani on Feb 11, 2016
I bought a policy from ICICI LOMBARD's agent over a telemarketing phone call (One of the worst mistakes of my life). Within few days, I wanted to cancel the policy and tried to contact him but he was unavailable. Spoke to the customer care via a phone and they said they can't cancel the policy online as they need some cancelled cheque and a letter saying I want to cancel it(the irony of their system, they can trust u when they have to sell a product, but cannot take your word when you wish to cancel it) Post this I dropped an email to customer care and requested a cancellation. This all happened...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Claim amount received after 50% deduction

 Nirav Parekh on Feb 6, 2016
Insurance company have sent me the 50% of the claim amount giving reason of copay on neoplasms policy. My jio id is 053863 renewed polcy under phase 1. There is nowhere mentioned of such clause. What to do plz let me know.

Waiting for ur reply.

Thnx

Nirav Parekh (proposer)...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Claim. No;mot 04857642

 Ahmed2 on Jan 25, 2016
In spite of several phone calls and complaints no information is being provided by the company It has been 6 months since the claim was registered (01/09/2015)...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Pathetic claims settlement

 Neha Lunkad Lodha on Jan 15, 2016
Dear Team, My dad has passed away on 18th NOvember. He was admited toone of the hospital and had a by pass.After by pass also doctor asked us to keep him hospitalised as the wanted to keep him under observation.Since he was critical we didnt opt for discharge. On 17th he got discharged and within 8 hours he got another attack and I admiitted him to another hospital.The total expense I ahd was 18, 00, 000 lakhs the policy I had till 5, 00, 000.ICICI approved 250, 000 only. I asked them that I need hospitalization reembursement which is covered under policy and the reply I recived is we cant...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Rejecting the cashless treatment

 rishav garg on Jan 11, 2016
Respected Sir, Policy Number- 4128I/HP/84865758/02/000 AL Number- 110100273259 I do hereby inform you that my father Mr. Pawan kumar garg was admitted on 05/01/2016 in emergency condition to Metro heart institute sector 12 noida for a treatment of heart attack Regarding this issue i want to inform you that i came to know from corporate desk of metro hospital that the ICICI LOMBARD has rejected the cashless benefit issue after completing their all process in 5 days i.e 10 jan. 2016 also when we have replied to all queries they asked. POLICY HAS STARTED from last 5 years and according to the...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Regarding Car Insurance Policy Car No. DL 6CN 3560 Maruti Alto Lxi

 R.chandelia on Jan 7, 2016
Sir, I was deposit a cheque amounting to Rs. 7128/- on dated 31.12.2016 in favour of ICICI GIC Ltd. vide reference No.1530125971 at Aggarwal City Mall-Branch ICICI Lombard General Insurance Co. Ltd. Space No. 315, 3rd Floor Aggarwal City Mall, Plot No. 04, Road No. 44 Pitampura - 110 034 New Delhi Near M2K cinemas Delhi with the request that my policy may be renewed through T.R. Sawhney Motors Pvt. Ltd. but till date my policy has not been sent to me. In this respect I have so may calls & SMS's on Mobile No.9999399140 but no satisfactory response given to me.by T.R. Sawhney Motors Pvt. Ltd. Insurance...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard General Insurance Company — Travel claim no-clt001829 trip cancellation of tapan kumar bose & bandana bose not yet settled

 bosetapan on Jan 5, 2016
I sri tapan kumar bose & my wife bandana bose, started our journey to chennai on 29-11-2015 and our return date of journey from chennai to kolkata was 05-12-2015, through flight no-6e272 of indigo airlines. We purchased our air tickets of return journey from chennai to kolkata through gobibo. Our journey was under coverage of travel insurance under icici lombard travel insurance company. Due to severe flood at chennai the a. A. I. Closed the chennai airport from 03-12-2015 to 06-12-2015, & our journey date was 05-12-2015. Due to trip cancellation the company's declared benefit is rs-20,...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Car insurance sucks big time

 Preshanth S on Dec 28, 2015
Its been more than 2 weeks that my car is unusable and your so called executives are yet to come and give me a quote. Regret taking this motor policy and this will go social....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard Insurance Company — Disappointing for icici lombard

 Hiren Berawala on Dec 28, 2015
Hi, My name is Hiren Berawala.I owned a swift dezire. Reason being writing this complaint mail is, I am very annoyed with the claim service and more than service your insurance agent was the reason. I had visited the raviratna motors showroom in Bharuch, Gujarat.As my car had met an accident.so, for insurance purpose I left it at the showroom.I filled the insurance paper, your surveyor Mr.Ankit prajapati told me that its not only one accident there must two accident happened on different days, I can't understand how can he blaim on me, I mentioned in the insurance paper about the accident...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Accidental Insurance

 Preetam Patnaik on Dec 24, 2015
Dear Team, I have been continuously receiving call from the call centre number. After so many refusal that i am not keen on any of the ad on products, still the person (several executives) from the same number have been calling. Request you to please do the needful and call /sms in case of anything related to my policies(strictly). Thanks regards, Preetam...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Fraudulent marketing

 pradeepkv88 on Dec 14, 2015
They marketed saying, you can listen to the conversation any time, but when the time came, they are not making the consumers listen to the conversation they had while selling the policy. Its been more than 6 months and i have personally followed up 50 time via email and call, but still no response. You are fraud that's y you are not making listen the telephonic conversation while you sold the policy....
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard Health Insurance — Rejection of my hospital bill no 220100324280

 burjor on Dec 11, 2015
Respected sir Regarding my wife yasmin rohinton fatakia hospital bill which was rejected by your icici lombard healthcare claim no 220100324280 and my policy no is 4128i/HPR/99173203/00/000, i want to clarify that my was admitted in hospital for chest pain and your insurance company found query that we have not informed about Hypertension, bells palsy which she has not admitted for hypertension and bells palsy. and when we started our policy at that time what their agent had done we dont know only they have done our blood test and urine test and simply started our policy without giving us rules...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

ICICI Lombard — Activa two wheelers

 Dev Trivedi on Dec 7, 2015
My activa no is Gj1fl 3168 n i have all documents for claim process hade already given for claim in apex honda isanpur Ahmedabad Gujarat The agent of icici said me compny not allow your vehicle for claim and that thing is totaly wrong Agent is not given me proper answer Claim no :MOT 05102216...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard Insurance Company — Replacement the disk brake rim of motorcycle hero passion pro

 keshavbind on Dec 4, 2015
The front disk brake rin of my byke hero passion pro RC No. UP61Z5777 has been damaged on 30/08/2015 during incident at deep road. The complaint has been registered on next day at MB Motor Gorakhpur for further replacement the above but same has not replaced till date. At last, A complaint No. MOT05036417 has also been registered on 10/11/2015 through customer care IVR No. 18002666 and servey has also been done on 24/11/15 by Mr. Manoj Gupta, Shiva Auto Sales Ghazipur but front disk brake rin is not replacement till date. I, KESHAV BIND-9415238777 am annoyed with Shiva Auto Sales Ghazipur, MB...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

ICICI Lombard — Not reminding renewal of policy coz i had taken the claim

 ShivGoel on Dec 4, 2015
Dear Sir! I have been a customer with ICICI Lombard for last 4 years . these people used to call me 1 month before of my next renewal of policy.Since i had taken a clain in this renewal, these people have not reminded me for renewal of my policy.when i called at callcenter for renewal they said, u had taken last time claim so in renewal showing us error, so vant be renewal...and only 7 days are left for my policy to be renewed... So it means if a customer is not claiming then only they will renew the policy. This is really a cheat from these Insurance company...why these people are selling...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Claim declined under policy ICICI Lombard Secure Mind Policy 4065/DHFL-HL/2589083/00/000

 armanm on Dec 3, 2015
My name is Arman Maheshwari, My father taken this policy against an home loan issued on 14/march/2013 it means before 3.6 Years ago, My father's name is Ashok Soni who is covered under this policy and in May month under a routine check up doctor diagnosed Chronic Liver Disease so we started taking treatment of Dr. S.S. Sharma and in July months due to Chronic Liver Disease death was happened of my father on 23/07/2015 because the life line after suffering this disease of few month maximum 6 months according to the doctors and on 25/07/2015 i initiate it to ICICI lombard (For critical illness)...
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Lombard — Icici lombard services provided to customers

 kamal03071989 on Dec 2, 2015
Icici lombard provide 3rd class services provided to customers and no buddy cooperate to customers .surveir are fraud in your icici lombard & they demand money to customers for approval that's not fair for customers. i have 4 vehicles all are under in icici lombard but i am not satisfied with icici lomard services & next time i am change it to bharti axa that's the better resolution for me .they provide better services than you. thats my contact number-09050431454...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

ICICI Lombard Insurance Company — ICICI Lombard won't pay for claim

 kampsays on Nov 28, 2015
What is the purpose of Car Insurance? Well, it got me thinking after my bitter experience with ICICI Lombard Insurance to claim insurance for my car Toyota Corolla, which met with an accident this week. It has been such a harrowing experience of delays despite regular follow-ups, display of careless attitude, poor & rough communication skills of ICICI representative - Surveyor (Mr. Puneet Singh) assigned to my case. Considering, being a Managing Director at a Multinational, I come with a battery of people to do the follow-ups. I can’t even imagine horror of individuals having to put up...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard Insurance Company — What is the purpose of Car Insurance?

 kampsays on Nov 28, 2015
What is the purpose of Car Insurance? Well, it got me thinking after my bitter experience with ICICI Lombard Insurance to claim insurance for my car Toyota Corolla, which met with an accident this week. It has been such a harrowing experience of delays despite regular follow-ups, display of careless attitude, poor & rough communication skills of ICICI representative - Surveyor (Mr. Puneet Singh) assigned to my case. Considering, being a Managing Director at a Multinational, I come with a battery of people to do the follow-ups. I can’t even imagine horror of individuals having to put up...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Bike insurance claim

 sanath js on Nov 26, 2015
Hi, actually my brother met with the accident near jayadeva flyover where a car person suddenly applied brokes so he got scared and applied a brakes with disk brake so he slipped from bike without any injuries, since bike was in motion it has fallen heavily it actually twisted and fallen on NOV 1st 2015 and we gave bike to showroom on NOV 2nd and showroom people told that chassis was bend and he need to replace chassis and we intimated to insurance companyand when insurace guy looked and suspecting my brother that he has not fallen someone has hit, i dont know how people can judge how we have fallen...
Complaint comments  Read comments [4]Complaint category Insurance

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