ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 7%
Submit a Complaint
729
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

TwitterFacebookLinkedInGoogle+
Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
22
11

Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
7%
Complaints
729
Pending
152
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Lombard related photos (60)

Complaints with pictures are more trusted and informative    View all

ICICI Lombard Customer Care related pictures (60)

ICICI Lombard Complaints & Reviews

Sort by:

ICICI Lombard — Not transferring name of owner on policy , in ocean motors piplihana indore

 rajiv chalsey on Nov 28, 2016
I have visited first to mr ravindra diwnakar at icici lombard office 15 days back, at janjir wala square for name of ownership on policy need to change from akash rajurkar to sneha rajurkar as per the original new rc book, for wagon r & policy number is 3001/mi-03722759/00/000

He has informed me to visit maruti center as it is policy issued by maruti, now from last 6 days i have given the said amount fees to ocean motors on piplihana, indore mp, by my credit card for policy name endorsement, through miss bhavana & miss sonali..

Its 6 times the photos of the car has...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — The agent is never available whenever there is any problem

 Avtar Builders on Nov 26, 2016
What's the use of having a policy if we don't have any proper knowledge about it and if we try to reach the person he is mostly unavailable. if you can not provide a proper agent then what the hell is the use of a agent. i want a quick solution or else i will complaint about it in the consumer court. and this is my final decision. i will use all my money but i will ruin this company....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Unauthorized credit card charges for ICICI lombard plan

 gowrishankar1105 on Nov 23, 2016
ICICI credit card person approached me and offered a life time free card a year back.

Card was issued in deactivated condition, once I enquired with ICICI bank them they informed that I have to go for ICICI Lombard plan to activate the card and they forward the call to ICICI Lombard team.

ICICI Lombard person forced me to go for a plan and said that any time you can quit the plan, otherwise your call will be permanently deactivated. We will send you the complete documents of insurance plan documents

Since I was in emergency, I decided to go for the plan...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Lombard — ICICI Lombard Medical claim rejected

 Sugesh Kumar on Nov 22, 2016
Hi ICICI Lombard Health,

I have Health Insurance Policy No: 4128I/HP/111185533/00/000.It was taken in Swapna name last year.She face now issue with throat pain from last 3 months and she now unable to have food.We have visited Manipal Hospital Bangalore and Doctor checked and suggested immediate treatment.Hence we have gone through it.We have applied claims(110100300164).I have got mail from your team as it is a tumor and tumor not covered under policy and its rejected.

She never have any tumor Or cancer only throat pain and she unable to have food.we have checked...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Denial of medical claim

 kksah on Nov 17, 2016
Policy no 20161005003904128i / hp/ 91614641/02/000 dated 8th july16
Original policy no 4034i/hir / w - 3048211/00/000 dated july 2011without break
Denial of claim ref no – 110100296522. •
I am holding this policy with icici lombard since 2011 and have never claimed any amount against it for last 5 years.
• my original policy was not having any standard exclusions for any disease life threatening or critical care except a waiting period for any existing disease, for which a waiting period of 2 years was indicated.
• i have gone thru the policy document...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — Claim Reject

 Technocom on Nov 17, 2016
It is very disappointing and frustrating to see the rejection of claim of our genuine medical expenses.
After following so many times by telephone and email your team kept on asking for the same documents which were already submitted to you. Then you asked for letter from the doctor which was submitted two times to your team.

I Was thoroughly harassed by your company while trying to get an update for the claim, every time I tried calling I was told it would take a few more days before they would give me an update .I have a email communication clearly stating that I would...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Name change in policy

 S Nikhil on Nov 16, 2016
The worthless cheater i do not understand how irda is giving licence to such company only to harass the public and loot the money i have send to the greivence redressal cell consumer court and pm office. My son has taken ktm duke vehicle from a third party and has changed the name his name in the certificate of registration. The insurance was taken fo rthe vehicle by last owner east roadways pvt ltd vide policy no: 3005/w-43048120/00/000 valid till april 2017. The vehcile had met with an accident. I had contacted the customer support services of icici lombard on 21st september 2016 and sent a mail...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Regarding my two wheeler claim

 Tarun Chandrakar on Nov 15, 2016
ICICI Lombard people are cheaters i have submitted my motor claim MOT05682219 on 21ST JUNE 2016 and further they asked for supporting documents i have submitted all the related documents and they told it will take another 60 days for internal verification in head office and i have waited for this period and gave a call after 3 months and they are telling now the claim is rejected because the policy was in other person name but they dint inform me about this and not communicated regarding this. dont know what to do...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Delay in cancellation

 Six on Nov 13, 2016
Hi,

This is my mobile no. 9941362141. Already I raised query regarding cancellation of insurance. Also from insurance side, they replied that they will cancel my policy and will refund within 7 business days. But almost am waiting for more than a month, still I didn't receive any notification regarding cancellation and refund not received. Please cancel my policy and refund the amount ASAP.

Thanks,
Arumugam.M...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Cancel Health Insurance Policy

 Niharikar Reddy on Nov 12, 2016
My ICICI account was created in the campus of my organization I am working in. It has been 3 months since my employment in this organization. 1 month back, I got a call regrading Health Insurance, I was in a hurry on that day, so I was convinced by them because of their repeated calls. Now, I want to cancel health insurance which was registered with the name of my Mother. Could you Kindly guide through the process to cancel health insurance policy.

My details:
Name - K Niharikar Reddy
Account no. - 004701612886 ICICI koramangala branch...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Icici lombard is a fraud company

 Shahbaz Haque on Nov 9, 2016
Dear Team,

I have opted a loan from icici bank and parallel to that i taken loan insurance (loan no. 4065//ism/L-2987724/00/000from icici lombard to which condition are clearly mentioning that if you loss your job they will pay 3 month emi. Now i lose my job and once i raise my complain they are refuse to disburse my claim amount.

NEVER OPT ANY POLICY FROM ICICI LOMBARD AS THEY ARE BIG FRAUD COMPANY. DEAR FRIEND THIS IS MY EXPERIENCE ALL ABOUT. DONT BE FOOL AND WASTE YOUR MONEY HERE.

MOB: 9310714133...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — My bike KTM Rc 200

 Sivakumar.pandian on Nov 8, 2016
I registered my insurance claim on 07/11/16 for KTM RC 200 bike(TN 14 B 3352) in ICICI lombard.My claim no is. MOT06054898.Without my knowlegde dropped my bike into drainage pit so, my bike front and back rim has been damaged.icici gave a insurance person contact number MR.SURESH(8939868573) but he is not picking up the call but i left my bike in Adyar ktm service centre
I did not expect thia from icici lombard
Kindly make move on this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Jio claim status [Resolved]

 Paras N Shah on Nov 8, 2016
Hi.
I am paras shah. I am icici lombard customer on ref. Jain international organisation my card number is ilgic/2hn/00/00002395/s. Jio sa i'd jioybb214661
i have complain my file inward date was in 22nd oct'2016 and its 14 calander days over on last saturday then icici generated request no. 5112016252& 5112016260. Today that 4th day is also will be over now technical dep. Ask for the next 6-7 working days..
I really don't know what's going with me

please be needful
(paras shah)
+919820174290...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — MOTO6049085-pathetic service ICICI lombard.

 padam7118 on Nov 7, 2016
I had submitted my car for accidental claim at morani hyundai on 4-11-2016.(claim no-MOTO6049085)

morani hyundai Executive call me and gave surveyor Mobile Number for confirm more details to Regarding My claim status.

I was Received SMS from ICICI Lombard for My claim Number with mobile Number for future reference.

I have call up to both Mobile Number continuously. ( 9672016662, 8107242345)
Unfortunately nobody picked & revert the call.

After That i am called to customer care Number ( 18002666 ) Regarding this issue.
And...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Fake deduction [Resolved]

 vinaykumarshukla12 on Nov 1, 2016
On behalf of my credit card a mediclaim policy provided to me but i don't received any hard copy or soft copy for this policy i would like to mention that policy had been issued in the month of january 2016 and now we are setting in nov 2016, and also when i asked to give the proof of the policy i got a fake proof which i attached for the reference, they are adding day by day surcharge for the same which effect on my cibil for future reference. apart from that amount had deducted from my personal saving icici bank account and hence i am not able to make any transaction from my same account as this...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Unable to renew my two wheeler insurance

 yogihaunts on Oct 30, 2016
Unable to renew my two wheeler insurance policy using ICICI lombard site and its app since last three days.
Yogesh Kumar
9381003570...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Misselling the 2 policies no. (4128i/hp/121059335/00/000 and q-33456 [Resolved]

 muglhi on Oct 29, 2016
Dear team,

I, md danish fahim, have taken the 2 health policies on 07/09/2016 through mr ajay pratap singh (9711639945), from icici lombard.
1) 1st policy no. 4128i/hp/121059335/00/000 and paid rs.4134.00 and transaction id is s95317194
2) 2nd proposal no: q-33456 and paid rs. 3357.00 and transaction id is s95315736

During selling he clearly said that there will no medical test. but after taking the policies i got a call that there will be medical test.

When i contacted mr ajay pratap for cancellation, he said that he will do that and full...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Claim not settled yet after 3 months of filing the claim

 Abhinav Onkar on Oct 29, 2016
I have submitted motor claim no: mot05820393 on 8th august and incident occurred on 31st jul. its now almost 3 months but settlement amount has not yet received from icici lombard. vehicle got scraped from company, have received amount from dealer on 1st oct (after 2 months) and remaining amount is yet to be received after almost 3 months. and as per icici lombard settle the claims in 14 working days and its over two and half month and settlement is not done. i have followed up continuously with contact person upendra and his manager mandar (8888879227) but seems like they don't care and doesn't...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Against claim [Resolved]

 Vikram on Oct 27, 2016
Respected lombard team members,

I want to share an important information with you. This year 2016 i have taken a comprehensive insurance from icici lombard. I have gone through an accident on 11th oct 2016 and submitted my car at sas hyundai for claim. After verification from surveyor of icici lombard he told me that - sir your claim will not be approved as you have taken ncb this year.in response to that i have called senior person of icici lombard and said by mistake i have taken the ncb this year and i can pay you that amount; but they didn't agreed and said icici lombard is not...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — My car policy

 zkac19i on Oct 25, 2016
Hi all,

I renewed my motor policy from icici lombard. I also requested for name change as it was on bank loan. I paid rs 8900 and they confirmed that for name change i have to pay rs 1950.

As per my busy schedule i requested them to call anytime after 4pm.
However no body came with a revert. I emailed the many time and also to the customer support president ms vasundhara bhosle but have not got any reply.

I renewed my policy month ago and i don't have my policy when i already paid the money.

This incident gave me the mental stress...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Recently Discussed

2 days ago
ICICI Lombard
Denial of medical claim
6 days ago
ICICI Lombard
Not transferring name of owner on policy , in ocean motors piplihana indore
8 days ago
ICICI Lombard
The agent is never available whenever there is any problem
10 days ago
ICICI Lombard
ICICI Lombard Medical claim rejected
10 days ago
ICICI Lombard
Unauthorized credit card charges for ICICI lombard plan

Featured Complaints