ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 5%
Submit a Complaint
686
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
5%
Complaints
686
Pending
124
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ICICI Lombard Customer Care related pictures (55)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Insurance claim cancelled as icici did not mention the date on Cheque

 ideepakchauhan on Aug 29, 2016
Hello,


Currently facing issues with the Insurance Under Lombard. The vehicle was inspected on 23/06/2016 for which cheque was issued on 27/06/2016 as we had signed on the same date, ICICI representative didn’t mention the date on the cheque when asked for the same the reply was that they would speak with their manager on the DATE before mentioning it. We received the Policy through mail on 30/06/2016.


Vehicle met with an accident on 3/07/2016. Immediately the Complain was registered at the local police station where the accident occurred. The Scanned...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Two wheeler policy hard copy not received.

 preetsingh55 on Aug 25, 2016
Hi,

I bought two wheeler policy online on 8th August 2016 & i got soft copy of policy over mail & got confirmation that i would received its hard copy of policy but till date i did not receive hard copy of my insurance policy.

whereas, i got a message on my mobile that the policy has been dispatch by some courier but i did not receive so would request you all to kindly check & arrange hard copy of my policy at earliest.

Find below the Policy detail which i bought online on 8th of August 2016.

The policy details are as follows:
Policy...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Cheater icici lombard travel insurance

 Krishna Darapaneni on Aug 16, 2016
My claim has been rejected simply and i am try to call the customer but simply they are hanging up the calls.

Claim no : in0300007812

Trip delay : in the policy they have return that more than 6 hours of delay we can claim and my trip got delayed for 1 day.

Simply the icici guys have reject my claim and they are not at answer the calls proper and even for emails,

Icici person : niraj kumar

Regards
Hari
+001 612-607-2572

Please do not take any travel insurance for icici lombard they are cheater...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Nefarious Snakes - ICICI Lombard

 Mukul Kirtane on Aug 14, 2016
I am fed up with following with ICICI Lombard who have cheated me and my family even after paying premiums on yearly basis for health policies.
I had purchased a policy for my mother starting from year 2010, Health Advantage plan – Policy number – 4063i/HAP/05520098/00/000 of which sum insured was Rs 300000 in which I had clearly mentioned that she was suffering from diabetes.

I kept on renewing the policy every year, in the year 2015 while the renewing the policy (Policy # for 2015- 4128i/HPR/93876117/01/000) they offered me a top up policy (Policy # 4113i/XOL/66957123/02/000)...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — I had renewed my policy but at the time of claim they are saying that ur policy got expired

 jyoti malvika on Aug 9, 2016
My new policy number is 3001/hi/10383421/00/000 i had renewed my policy and made cheque payment at sunrise hundai on 31 may 2016. But at the time of claim they are saying that policy got expired on 29 june 2016 and no renewal is done... I have my mini statement of bank that payment is done, so what to do right now? Whose fault is there? Going to file a case in rti against icici lombard services and sunrise hundai....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Wrong name on policy

 tuskeye on Aug 8, 2016
I have made online payment for a policy for car insurance.But even after the RC book was checked by the inspector the policy was issued in my name instead of mothers name.i am mailing them since the next day.And to change the same they are asking for 20 days to see what went wrong.i dont want to know what went wrong, change the name on my policy.just change the name on my policy.
I have mailed RC book and policy on mail why would you take 20 days to resolve this issue when you take money beforehand.
Attached copy of service request number....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Payment taken without information

 AJAY LENDE on Aug 6, 2016
Dear Sir,
Myself Ajay Prabhu Lende residing in Chandrapur Maharashtra, I was apply for home loan through ICICI lombard and for that I was submitted all documents to Chandrapur Branch on dated 28.07.2016 under guidance of Mr. Vijay Kanoje (Manager ICICI lombard) with one blank signed cheque and one of rs. 2300/- for processing of valuation of property. But on dated 03.08.2016 Mr. Vijay said that file not submitted to Head Office due to flood in Nashik on 12.30 p.m. after that I was called at 16.30 p.m. that I did not required loan due to some problem and request to Mr. Vijay to stop processing...
Complaint comments  Read comments Complaint category Loans

ICICI Lombard — For claim related

 amitlohar25 on Aug 1, 2016
Dear sir medam
My father taken loan against my home but they had taken icici loambard insurance policy against loan but on 10th april 2014 my father got expire and before giving me insurance policy dhfl and icici lambard told me if anything wrong with your dad then company will pay for this and its was natural death now they are not paying for this now they are harrassing me we cant pay anymore please check in this matter for relief us or i need to take both company in court for this
Thank u
Icici loambard
Policy no-4005/m/0000014/dhfl-hl/291700/00/000
Loan application...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Travel insurance claims

 Prashant Bahl on Jul 28, 2016
Hello,
This is to kindly inform you that i had never been harassed like this before by anyone what icici lombard claims department did while handling claim reference number in0300007688 & in0300007687. I wrote a detailed email about our problems faced during a flight from prague to warsaw as also attached. It was representative from icici lombard who asked us to put all the claims under trip cancellation knowing that the company shall indemnify the insured for the financial loss incurred by the insured arising out of cancellation of the trip (Whether wholly or in part) and solely attributable...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

ICICI Lombard Motor Insurance — Wrong commitment

 souravghosh001 on Jul 28, 2016
I have purchased a hero passion pro vehicle (two wheeler) from pashupati motors, 84, adhchini, main mehrauli road, sri aurobindo marg, new delhi, delhi 110017 on 24.07.2016 having vehicle no.:dl3scc8241.

On 24.07.2016, i met with one sales agent of pashupati motors namely mr. pankaj, he told me each and every thing regarding the above said vehicle but at the time of information regarding insurance of the said vehicle, he introduced a person who is sitting in the showroom of pashupati motors and he introduced himself as an insurance agent of icici lombard motor insurance. the said...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Two wheeler car insurance

 Koyel Sil on Jul 19, 2016
I have renewed the two wheeler car insurance policy on 17th july, 2016. But i didn't receive any policy papers till yet. I called icici lombard for several times. But they have told me that there is no renewal of insurance though i have transaction no against which i have paid 1235 inr. I hope it is more reliable that i have paid through net banking and a transaction no is generated. Please look into this matter asap....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Issue with my bike's engine number

 ashish11anand on Jul 13, 2016
Hello icici lombard team,
I had my 2 wheeler insurance with you, but my engine number in mentioned in my claim policy is wrong (last digit of my engine number mentioned is wrong).
I called to you customer care and send the mail with my scanned copy of r. c. also, your customer care executives assured me it will be corrected in 4 hrs. but till now matter is not resolved.
Even you are not responding on mail.
My complain no in email is: “icicilom:2016071200630 issue with my bike's engine number”
Your response on mail is very poor.
Please short out...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — Home loan provided on mortgage land by icici

 ata_ulla on Jul 5, 2016
My name is ataulla khan, i have taken a home loan from your bank (icici bank ltd) in 2011. since 2011 my loan account is active and i am paying my emis on regular basis till date.

Would like to bring into your notice, the land gut no-250 at indigo riverside, genesis @ village kolgaon, palghar is mortgage with sidbi by mr. jignesh rokadia and dipal rokadia (directors of krunal industrial estate developers pvt ltd), despite of this land being mortgage with sidbi from 2006, icici bank has pre-approved this property and also given home loan to me.

Would request you to...
Complaint comments  Read comments Complaint category Loans

ICICI Lombard — Claim no. 220100354624

 NitinAnusha on Jul 5, 2016
This has reference to my policy no. 4128i/ihpa/105019873/00/000. on receivimng your first query, "please provide the exact duration of psoriasis, seizures disorder, osa & furnish the first consultation paper and all previous consultation papers with details regarding the exact etiology and duration on a treating doctor letter head and all the treatment taken till to date." on 14th june'16, i had met up with your empanelled doctor in gurgaon and showed him all the documents before sending it to you. he had mentioned that these were more than enough. i don't understand why a similar mail ahs again...
Complaint comments  Read comments [2]Complaint category Health & Life Insurance

ICICI Lombard — Motor claim

 Vckrana on Jun 30, 2016
Hello sir/mam,
My name is vikas rana, i am from ghaziabad. I had accident on 26/april/2016 in night. We were 5 people in my car and i am owner of my car. When i was driving the car suddenly front one tyre has blast and car got unbalance and fall on flyover (Height 20 feet). 2 person had deid on the spot.
According to company rules i have submitted all type of documents for insurance. And now my car is stand on motor magic sahibabad from 12/may/2016. And they have charged me 300/-rs per day parking and 5 thousand intimation charge. Now i have called mohan rawat on monday (12/june/2016)....
Complaint comments  Read comments [2]Complaint category Auto Insurance & Loan

ICICI Lombard — Complaint against poor service

 yogesh Ji on Jun 27, 2016
Name: yogesh tiwari
> product: loan account
> account no: lpnad000323158
> e-mail address: yogesh. Tiwari@mirajgroup.In
> mobile no: 887502519
> details of complaint: my self yogesh tiwari & my personal loan a/c no. Lpnad00032315839. I had taken a personal loan from your bhilwara division since last may 2015 & had taken a insurance policy over it also, but up to till date i have not found my policy paper or any massage. I am continue talking in mobile to your manager (Bharat singh chavara-mob. No-8875015036) bhilwara division regarding this matter but they are...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Car claim

 Vckrana on Jun 20, 2016
Hello sir/madam,
My name is Vikas Rana and i live in pratap vihar Ghaziabad.
actually i had accident on last month (26/april/2016) in night. we are 5 person in my car and i am owner of my car. 2 person had deid on the spot.
when i was driving the car suddenly front one tyre has blast and car got unbalance and fall on flyover (height 20 feet).
now i have completed my all doccument work for insurance. My car is stand in Motor Magic Sahibabad from 12-05-16, and they have parking charge to me 300Rs per day.
and every paper work has been completed from my side but...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Mediclaim not cleared by icici lombard from 6 month

 DipeshGangar on Jun 15, 2016
Respected sir /madam,

Subject : claim hold for noreasons by icici lombard
Claim no : 220201150718
Claimaint : shamji virji gala
Age : 78 years+
Policy no : 4015/108838390/00/000

We have submitted the original papers and bills in january16. Since march icici lombard have been asking for 1st complaint papers where patient complaint about the illness. It was 2.30am in morning and we had taken patient to doctors home and we submitted the said diagnosis paper with doctors stamp on it and then progressed towards hospital the other morning. The...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

ICICI Lombard — Insurance claim no mot05080887 pertains to vehicle bearing registration no.ka03et2803

 Sunitha.G on Jun 13, 2016
This is with reference to the above subject my vehicle was lost /stolen on 31/05/2014 in commerical street when we approached the police they advised me to wait for 3 days to file FIR then on 04/06/2014 they accepted my complaint and when i called the helpline of ICICI lombard for the claim procedures one executive advised us to get back with the lost documents from police to cliam the same so i was following up with the police who has given me the C certificate after 1 and half year which was also raised as a complaint . asper the exceutive i submitted the docs to insurance company now they are...
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Lombard — Health insurance cancelation refund

 Rudra Misra on Jun 10, 2016
I have register a online health policy with number 4128i/hp/115457174/00/000 with premium of rs. 7328/- on april 14, 2016. I paid through my icici credit card (4006). It was said that, i should get my policy documents soft copy by mail within 24hrs of activation and hard copy to my doorstep within 15days.
Till may 16, 2016, i haven't received anything from them, so i raised a complain as it seems to be forgery to me. They replied on may 18, 2016 with soft copy of the policy and said the that my hard copy already been delivered to my address on april 24, 2016. But still i haven't received...
Complaint comments  Read comments [4]Complaint category Health & Life Insurance

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