ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 6%
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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai City District
India - 400025

Customer Care Phone Numbers and Contacts


+91 40 6698 9160
+91 40 6698 9161

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Lombard related photos (57)

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ICICI Lombard Customer Care related pictures (57)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Claim regarding

 dee12345 on Oct 21, 2016
Dear sir
jai jinendra

i have a problem agenst claim regarding ... i inform icici lombard healt insurance this no18002666 .. befor admit .. he tell me that jio policy rajasthan not coverd in caseless terms.. you clam discharge date to 30 days and send all orginal docment in my hedarbaad ofice ... i inform discharge date to next day... and he send me claim form .. and many time i call icici lombard customer care help to filling claim from .. but he dose not send claim intimation no .. and i send all docoment on icici lombard hedarbaad office on 10 days of discharge date.. he...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Resignation Letter not received till date

 pratham001 on Oct 19, 2016
I was working as HR Co-Ordinator on third party payroll of Modern Business Solution in ICICI Lombard from Feb 2015 to July 2016. Till date after resigning on July 16 I have not received resignation letter. Inspite of repeated follow up and reminders with concerned authority i get assurance from ( Prashant Kate (IL) - 8879978067 & Manish (MBP) - 9510602096 ) thats its under process. It has more than 2 months same is pending. Many employees who ICICI Lombard hires on third party payroll dont get offer letter, resigning letter etc Request you to kindly look into the matter and do the needful. Regards,...
Complaint comments  Read comments Complaint category Employers

ICICI Lombard Car Insurance — Car motor accident claim

 Dheer Singh Rajawat on Oct 14, 2016

I claimed my car honda amaze car (DL4CNC9182)for dant and paint in new delhi RAMA ROAD honda showroom .

my motor claim id is MOT05989524, your company surveyor came for survey of my car And he dined to give me genuine claim .

i claimed for left side car hitting left side front and back bumper and left side door gate. he only passed front and left door gate on two request file basis.

i given reason on written base that what happened on accident time he tell me it is not true that what i am telling .he have no reason to denied my...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — I am complaining about claim received partially

 Harshalchuri on Oct 12, 2016
I have made claim of about 12500 for my wifes maternity .but ICICI Company paid me only 50000, rejecting other claim saying 'sub limit exausted' but they should consider other thing before and after delivery of child. my wife is having high blood presure and having infections during pregnancy and after pregnacy. She was admitted in 'wockahrdt hospital' at miraroad in emergency situation .The delivery date given by doctor is 23/09/16 but actual premature delivery done due to high blood presure before delivery date i.e on 30/08/16. This is due to high blood presure and infection .The delivery done...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Need original documents submitted for the claim re-imbursement urgently.

 skothari_vdit on Oct 12, 2016

Can you let me know by when I shall have my all original documents for the below mentioned claim number as I submitted those on 13th August 2016?

Also, we would expect you to provide us the rejection letter mentioning the reason for rejecting the claim.

Claim Number : 220201224589

Sneha Kothari
Software Engineer | http://www.vdrivit.com
Skype Id: snehakothari88...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Motor insurance claim

 Daniel Emmanuel Ram on Oct 10, 2016
I purchased my first new Renault Kwid car on 8 September 2016. I was sold ICICI Lombard insurance policy number 3001/120934810/00/000. I was made to believe that this is best insurance policy.

My friend was driving vehicle and met with accident. We visited Renault services station at Fatima nagar, pune on 1 October 2016 to get the vehicle repaired. I was made aware that the vehicle can be repaired under warranty and insurance claim can be done for the same. I submitted all the necessary documents required for insurance claim.

My claim was registered on 3 October 2016...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Sub: non-payment of claim settlement for rs. 45, 000/- + interest against case no. p. l. a. 26/2015

 janhit k on Oct 8, 2016
MAK/16/Claim Dated-02/10/16 :


The Authorised Signatory,

ICICI Lombard General Ins. Co. Ltd.,

Dear Sir,

Sub: Non-payment of Claim settlement for Rs. 45, 000/- + Interest against

Case No. P.L.A. 26/2015

I would like to inform you that the judgment of the above case has already been done on 03.8.2016 by honorable Permanent Lok Adalat, Varanasi to make payment of Rs. 45, 000/- within a month but the compliance of the court is not yet done by you even after 2 months passed as on date. Now,...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — No quick response from surveyor and garage people

 Shyamkati on Oct 6, 2016
On 26th september i had a minor accident in visakhapatnam. I stopped my car at signal, suddenly a scooter hit the car from rear, the left tail lamp was broken and the bumper had deep scratches.
On 4th i took the vehicle to the icici lambard authorised garage. From there i informed to the surveyer mr sampath. Made initial survey for claim no. Mot 05967670. The surveyer told only two things to be done. One is replacement of tail lamp and the other is bumper painting and promised me to deliver the vehicle on 5th october evening. Later i came to know he has sanctioned half bumper painting (Since...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

ICICI Lombard — Claim service complaint

 Santoshanand Gupta on Oct 4, 2016
Hi sir/mam, my Renault Kwid RXL white car, registration HR 29 AM 2346 is covered under 0 dep. Claim insurance from your company & unfortunately earlier last Monday it got accidented & your executive Gaurav Chandok visited in the Faridabad Sunrise showroom to identify the damage of the car but he was directed & imagining the accident film in his as he wished but neither he trusted on witness & neither he had faith on me & uncovered many of the parts like broken mud flaps, rear right side Light.. under 0 dep. policy whereas I told him that a silver colour fortuner had stuck from behind on left bottom...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

ICICI Lombard — Delay/misguiding in transfer of motorbike insurance (interaction id: 23092016293

 sumit@11 on Oct 3, 2016
I given a request for transfer of bike insurance in my name also given rc copy on 17 sep but till then it is pending. I got interaction id: 23092016293 and then after a call. I talked with customer care what is next procedure and whatever is fee i will pay online. They told me request has been taken and within 24 hr u will get call and they will told you how to do. But till till then i just got two missed call from bombay no. When i again called customer care they told me we have called you but you did not respond. Then i told them that they just do missed call and no response. They again told u...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

ICICI Lombard — Cancellation of Lombard Health Policy

 Six on Oct 2, 2016

I am an ICICI customer for past 5 years. Last month I activated Lombard Health Policy through phone call. I would like to cancel my Lombard Health Policy.

RS. 9000+ debited from my ICICI salary account. I received message that documens will be received within 15 days.

I don't know how to cancel my Lombard Health Policy. I visit nearby branch but I didn't get proper response.

It will be great pleasure if you cancel my Lombard Health Policy ASAP.

Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Reissue of fresh cheque in favour of M/s Huhtamaki PPL Ltd (formerly The Paper Products Ltd)

 Romana Fernandes on Oct 1, 2016
Dear ICICI Lombard Team,

Details of follow-up pertaining to Mediclaim cheque settled against our Workman – Mr Sohan Singh Rawat

• Mediclaim details are as follows:
Claim No. 220200166514
Emp No. T0550
Emp Name Mr Sohan Singh Rawat
UHID ILGIC/PAP/000000189/S
DOA 27/08/2009
Hospital Name Bombay Hospital & Medical Research Centre
Requested Amount Rs.48340/-
Net Sanctioned Amount Rs.14534/-

• Mediclaim settled and mediclaim cheque received was drawn in favour of Mr Sohan Singh...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Insurance copies do not receive

 Deep Bali on Sep 29, 2016
I have renewed my policy on 08/09/2016 online, but i did not received yet the policy sent by you through blue dart courier service agency but was annoyed to know when i today checked the courier status on internet that it has been returned undelivered. The fact is that i have not received even a single call on my mobile that the courier has reached for delivery by courier service. My phone no is 9592094095 which is already registered with you. Please take necessary action and let me know the present position otherwise it is of no use of taking insurance policy from icici lombard. Only a headache...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Motor claim rejected

 Rahul09091987 on Sep 27, 2016
In accident, my front right side bumper, fender were damaged and left side door and fender. I stated that car gushed in my right side front part of my car and two wheeler from left hand side. I claimed for my car left hand side dents on door and fendor and also right side front fender, bumper. he rejected my back bumper claim saying i need to file fir stating that left hand side part was damaged by activa person. And he can only pass claim for my front right side damage. My question is is it necessary to file fir for this. There was no injury to any person. and can claim manager reject claim just...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Deduction of amount from credit card

 rajpal meena on Sep 26, 2016
Troday I talked to icici customer care executive regarding some credit card issue and after taking to him he diverted my call to policy department regarding some insurance policy. I told them to send all the details regarding that policy but I have been charged rs 10616 from my credit card for one of ur policy but I don't want that policy as nobody told me full details of the policy .
So I request you to cancel the policy and credit my amount back to my credit card.
Rajpal meena
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Lombard — How to survey my car no:- gj-18-ba-1489

 Nisha R Patel on Sep 25, 2016
In month of July -2016 my car met accident and send the car punjab Hyundai company, Gandhinagar, Gujarat as per my knowledge before and after repairing report done but till my car not repaired satisfactory so please explain me why i take insurance policy and after that i have paid cash rs.2900/- so required both report of survey of my car My policy no is 3001/1-39207360/00/000

Please tell me why not take action against insurance company and if not done proper survey why you paid charges to Hyundai Company if after that done any abnormalities with me or my family members who's are...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Not getting claim of my car

 Shriomsharma.105 on Sep 21, 2016
This is very irritating while i am processing claim of my wagnor DL 8cw 9540
I have processed on sat 16-09-2016 in Shimla HP at Goyal motors and person who is looking for survey his name is harish
My policy is zero dep
What kind of fuck services or zero dep policy is this which we cannot use while required
I am very irritate with this kind of unprofessional response from ur executive
Why should i not get the full claim
I am sure i will not take again ur policy because of this irritating behaviour of ur executive
Who will take this...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

ICICI Lombard — Not giving reimbursement of health claim

 Kunaljain898 on Sep 19, 2016
I have taken health insurance from Icici lombard via Jio [Jain international organisation].They are rejecting my wife's maternity reimbursement claim saying this is my 1st year association with jio. But this is my 2nd year association with jio. Last year policy was with UNIVERSAL SOMPO INSURANCE via jio.
Policy no. 2816/55107991/00/000
I have given all the details to lombard and jio. They are not coming to terms with each other and rejecting the claim....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Very disappointed with ICICI LOMBARD | Worst services | MOT05831912 [Resolved]

 robin.jainwit on Sep 12, 2016
Hi Team,
This is Robin Jain, my register mail id is robin.jainwit@gmail.com and mobile number : 9503324976 Last year I brought ICICI Lombard policy and this year renew the same policy in the name of my brother MR SIDDHARTH JAIN because RC copy in his name . PFA policy and mail

With utter disappointment, I am writing this mail I raised for claim no MOT05831912 on Aug 18, 2016 same day parked bike in garage . On 20th Aug I got SMS that a surveyor is assigned to my request
1. I called surveyor more than 5 time he didn’t respond and I called customer support multiple...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Regarding transaction [Resolved]

 paarthy on Sep 12, 2016
I have renewed my bike insurance on 8/9/16.after the transaction it shows that the payment was UNSUCCESFUL the amount of Rs.1485 was debited from my sbi account but the insurance was not renewed yet.I want to know whether the policy is renewed or not.If not when can i get my refund amount and how to know the status.pls contact me at 9655304928.I have attached the details of to wheeler as photo as below please refer....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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