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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai City District
India - 400025

Customer Care Phone Numbers and Contacts

Fax:+91 40 6698 9160
 +91 40 6698 9161
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
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ICICI Lombard Complaints & Reviews

ICICI Lombard Insurance Company - Refund on cancellation of policy, due to wrong commitments

 ballumama on Jan 29, 2015
Bought a car insurance renewal policy from ICICI, Promised IDV was 1.83L, however the policy received was 1.72L. Upon asking to cancel, I was told on 23rd Dec that I will get full refund as my new policy was to come in existence from 31st Dec 2014. Now I am told it will be on Prorata basis. Back office says that on 8th Jan, why this happened don't know. Upon continuous follow ups and emails came to know on 30th Jan 2015 that policy is not yet cancelled. They are the worst people. Should not buy ICICI products....
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ICICI Lombard - Money deducted from credit card but policy not given

 naveen25jan on Jan 27, 2015
I recieved a call from ICICI head office in malad regarding a health policy in which i have to pay premium for 2 years and the policy is for five years with tax benefits they had deducted amount of 11800 from my credit card and converted into emi and after that no mail no message no policy i had recieved i had filed a complaint regarding the same in icici lombard and send them my credit card statement which is clearly showing that amount is been deducted for ICICI lombard but still these people are unable to figure out that where my policy had gone they always keep me on hold and never reply i had...
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ICICI Lombard Insurance Company - farzi insurance

 Ak Soni on Jan 14, 2015
i am alok soni n i have honda cbr-150 mane n.d. polise kraya bt inhone mere only 1st party m normel insurance kr di n mese n.d. polise ki money li so its rong (420) kiye y. meri insurance IRDA registeration no. 115 service tax registeration no. GIS/MUMBAI-I/1528/2001 service tax no. AAACI7904GST001 mane apni honda cbr150 bilaspur ganrel honda se h jiski price 133465 rupee h wid insurance....
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ICICI Lombard - Inspection pending since 10 days of car

 shekhar.nw@gmail.com on Jan 11, 2015
This is with reference to my Car Insurance Proposal W-32874071 . I have made payment on 3rd Jan . It is been 10 days now. Can you please tell me when inspection of my car is to happened? At the time of buying . It was told me that inspection will happen in 24 hours. Mobile number ; 09731121155 Regards Chandrashekhar--...
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ICICI Lombard - Non-receipt of the policy

 Sudipta Banerjee on Jan 11, 2015
I had made a property insurance of Rs. 24, 000/- against my housing loan but I am yet to get the insurance document. The ICICI cheque (cheque no. 004310 dated 25/09/2014) was realised on 13/11/2014 from ICICI Lombard. But it has been nearly two months till I get any further communication from ICICI Lombard. Whenever I contact the person who collected the cheque from me, he neither picks up his cell nor answers satisfactorily. The name of the person name is ARUN and recently when I contacted him, got an information that he is transferred to some other city. Isn't it the responsibility of...
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 madan sain on Jan 10, 2015
Dear Sir, I purchesed a policy your company I submit aCritascal inless claim but not setteld till daste policy document menstion 30 days of investigastion, your policy term and condision compited 30 days . all require document submit by your company, document submit 2 time but not steeled till date your investigator come to hospital collect all document by mrd department, and your Manager dr navneet goyal required document I already send whatsup . meet my Family required past consulttsion document . but dot have any past document my tretment started by 12/11/2014 kindly please approved my claim...
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 Gyaneshwar Kumar Gautam on Jan 8, 2015
Greetings of the day... Sir/Madam, My claim no:GEN000136747, Registered Mobile No:+919891465955.I lost the job on 28th September 2014.I called up in the customer care 18002666 in the month of october.Then I received a letter in the month of November.I couriered the documents on 5th of November and delivered on 9th of november.From the starting I called so many times but not well responded.On 3rd Jan 2015, I called up in customer care, they told me that my status was not updated and disconnect the call.Again I called up, Mr.Ashutosh picked up the call and told that yes my status has been updated...
Complaint comments Read comments Complaint category Loans

ICICI Lombard - Regarding the disappointing service provided by your executive.

 Vasanth Kini on Jan 5, 2015
It is my painful regret to inform you about the service provided by one of your executive (which I rightfully believe is banks service) in regards with the car insurance policy, which is not only disappointing but also absolutely unacceptable. I had personally visited your Udupi branch somewhere in the third week of December, 2014. I was then asked to contact Mr.Srikanth on +91-8095130400. After repeated calls, you executive Mr.Srikanth visited my office only to make false promises and assurances. I had repeatedly requested him to renew the insurance on or before 31-Dec-2014, since that would be...
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ICICI Lombard - Online renewal Cheating

 Akshay Raghothama on Jan 3, 2015
Hi, I have a car insurance for my Hyundai i20. Online if I renew the existing policy then the premium amount is showing as Rs.15158. The same premium is showing as Rs.11114 if I select a new policy and provide details of the old policy. This is complete cheating! Why is there is difference of 4K of existing customer and a new customer. Why should I buy policy from ICICI if they are cheating like this. I chatted with online executive, they did not have an answer for this. I even got a call from customer care who had no answer as well....
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ICICI Lombard - Generated cover note for carinsurance is not correct

 RAMESH BABU R on Dec 30, 2014
After paying the money through online link provided by elite insurance agents, it gave a cover note. Which is not the original one as per the ICICI lombard insurance customer care replied. What need to do to track my payment and proposal/policy....
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ICICI Lombard Insurance Company - Home Loan Insurance

 secprn on Dec 29, 2014
It's really made me upset and put me in deep sorrow when my insurance claim has been rejected by ICICI Lombard. I had lost my Job on 30th Nov due to cost cutting in my organization and It has been cleary told me by ICICI executive that my home loan based policy " HOME SAFE PLUS (No: 4065/ICICILL/94075488/00/000) " is active from the day one and my home & I are secured under this policy from the same day. It was big shocking day for me when i came to know about my job loss but it was little relief for me that at least i have insurence policy which will help me to pay my EMI's for 3 months and...
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ICICI Lombard - delayed claim

 dharmender1986 on Dec 29, 2014
hi i have taken a motor policy from your company, on 4th dec 2014 my eco sport car has been accident which i already claim ragister with your toll free num 18002666, claim num is MOT04230006. today is 29th dec-2014 but still claim is in pending status . is this the services offer by icici Lombard to customer . Your appointed representative nt given correct information . when i ask the csm wat happen about my claim he did not get correct information, i already submitted req docs and help then any investigation bt icici managers or your customer care person nt given any help . icici Lombard harassment...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Delay claim

 naidu88k on Dec 21, 2014
Hello, I have made a claim under group insurance. I have claim details, but some detail, They reply to my office mail id after 15 days after sending claim form. I have send the additional detail throught courier, ICICI sent me 2 reminder, I have send courier, but still they have send me the reminder. when 1 reminder where sent me as per courier DTDC additional forms where already delivered, but still they didnt check n sent out 2 reminder. which delayed week. ICICI had delayed the claim n sending me the mails saying please co-operate, I went back to they strong and screen shot....
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ICICI Lombard - Poor Service

 sudk on Dec 13, 2014
Hi, On Dated 10, December 10, 2014 i had registered a claim no. mot04241155 against Policy No. 3005/W­28834577/00/000 and your executive commits me that on tomorrow our field supervisor checked the bike and process the claim but i have not received any call from your side and for the same when i called yesterday (December 12, 2014) at your call centre and ask him, executive says he has taken my request and given me the Service Request No. 12122014920 and says today definitely our field supervisor process my claim. But still i haven’t received any call from your side, Is this type of service...
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ICICI Lombard - vehicle claim

 snikitha_123 on Dec 12, 2014
My client Sri Kaushik Duggi Sahu Hyderabad got his vehicle insured in your icici lombard Hyderabad bearing vehicle No.A.P.-20-AA-3456 and the insurance policy No.3001/86186642/00/B00. The said vehicle met with an accident on 16-07-2014 at 5-30 PM near Kothakot Mehaboob Nagar Distrct Telangana State. Sir my client informed about the accident to your good offices and all the required documents had been submitted. The claim No.MOTO3936367. In this regard i have to make mention here that the claim was rejected stating that my client has given a sale letter on white paper that he has...
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ICICI Lombard - deny for transfer of ownership

 Rishi Madan on Dec 9, 2014
repected sir On 6 september 2014 I had buyed motor policy from icic lombard general insurance for my i20 car registerd pb08bt4687 the policy number is 3001/93711498/00/B00 i had buyed a second hand car whoes insurance wasnt available but to transfer the rc the insurance of car is mandatory so i buyed a new policy from icici on the name of previous owner named mr gurvinder singh but after the rc was transferred on my name i called the company and told them to transfer the insurance on my my name as panna lal madan they siad ok we will send the surveyer and the surveyer came and did the survey but...
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ICICI Lombard - Premium payment acknowledgement

 keya1987 on Dec 8, 2014
I had paid my premium money for renewing my 2 wheeler motor insurance toward payment for ICICI Lombard through HDFC net banking on November 22nd, 2014. Till now, I haven't received any acknowledgement regarding the payment made. I had raised several complaints with ICICI Lombard through email and phone communication but, I haven't got proper response for the complaints made....
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ICICI Lombard - vehical claim

 sudhirdhawan on Dec 4, 2014
Hi, This mail is regarding accidental claim of 2 wheeler Honda Aviator with registration number as UP 76 Q 0939 in name of Sudhir Kumar Dhawan in October 2014. The policy number is 3005/2010817394/00/0000000285 with ICICI Lombard under Zero Depriciation clause. As the insurance had a feature of cashless vehicle service under accident I require an inquiry that why I was charged Rs 3700/- at the time of delivery as my vehicle was not even a year old. Please revert me the action initiated by you as I would require full information regarding this case else I will raise a formal complaint at IRDA...
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ICICI Lombard - Regarding wrong transaction of amount of Rs. 5187 from icici credit card

 Samadhan Bagal on Dec 1, 2014
On Saturday I have call with ICICI executive for linking Aadhaar to Bank Account. After completion she request and transfer call to ICICI lombard executive to know about offer. I listen offer of Card Protection Plan. But I haven't agreed or confirmed to pay amount Rs. 5187 to ICICI lombard. I strongly request to take action against this fraud and refund my amount back....
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ICICI Lombard - Very Pathetic Customer Service

 Krishna Chaudhary on Nov 21, 2014
Below are the my old policy details. Current policy i have submitted to ICICI. So i dont have current details, it is a request to you that kindly pull the data from my old policy. cover Note number : 78200206 Let me tell you the story : My bike was stolen a few months ago. So I had to complain at ICICI and dwarka police station. from police station i received FIR copy and from ICICI one one your executive his name was (Mehar singh : 9990406911 and Pawan : 9999532082 )come to my place for documentation word after that they Took all papers with bike key. Now i got call from police station...
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