ICICI Lombard Customer Care

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-800-2666
1-800-209-8888
Fax:+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),

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Satisfactory Rating
0%
Complaints
576
Resolved
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ICICI Lombard related photos (39)

ICICI Lombard Complaints & Reviews

ICICI Lombard - Unauthorized credit card charges

User
 sarathyh1 on Jul 28, 2015
My credit card number: 5176537208280006

I was using the above credit card in the year 2009 - 2010, when i accepted the credit card icici asked me to take a policy in lombard insurance, when i spoke to the agent, i did not agree to auto renew the policy then i stopped using my card after paid all the usage amount

Last week i got a call from ambattur icici collection division (Mr. Sekar) regarding the pending payment of my card.

I requested them to provide me the statement of my card usage and they refused to provide me the statement, they said, this payment...
Complaint comments Read comments Complaint category Credit Cards

ICICI Lombard - Wrongful & biased action of ICICI Lambard Surveyor & claim disapproved

User
 Sami Ahmad Sajjad on Jul 24, 2015
We are having insurance policy from ICICI Lambard policy no. 3001/98727409/00/000.We had lodged a claim for the front glass windscreen as it was found broken a couple of weeks back. Now to our shock we were informed by T&T Motors that our claim was disapproved by ICICI Lombard on ground that during inspection of vehicle in Jan 15 the surveyor had noted a “Scar” in his report. Lot of mails & concalls have been exchanged in this matter as we still maintain that there was no scar/glass broken of our car during the inspection of our vehicle in January 15 as alleged in the survey report.It is worth...
Complaint comments Read comments [4] Complaint category Insurance

ICICI Lombard - Short claim payment against vehicle insurance- claim no MOT- 04564009

User
 RR _Singh on Jul 17, 2015
Dear sir My son Major Siddharth Singh's vehicle XUV 500 Regis no UK 07BF 2126 was insured by the said company under cover note no PT-11540513 at the time of purchase in the month of June 2014. The premium then paid by him of Rs 33756.00 was inclusive of Rs. 4392.00 was for zero depreciation benefit as explained by them in case of any claim. In the month of May 2015 the vehicle was handed over to M/s UP Motor Works, pop. Ghazipur Police Station, Faizabad Road, Lucknow, authorised dealers of Mahindra & Mahindra Ltd. for accidental repairs. Post repairs the said dealer raised a bill of Rs. 34900.00...
Complaint comments Read comments [7] Complaint category Insurance

ICICI Lombard - Fraudulent Activities, Lies And Lack of service

User
 Milind Thakker on Jul 9, 2015
Car : MH 03 AM 5747 Name: Milind Rajen Thakker FIR Status : Lodged at Matunga Police Station Previous Policy (Bharti AXA) - FPV/I1665586/25/07/M12514 - 05/07/2014 to 04/07/2015 - No claims filed Current Policy (ICICI Lombard) - 3001/W-36738069/00/000 - On which Claim has been filed Claim Intimation Request Number: MoT04736389 Today morning i am notified by my car washer that there has been a theft of my deck and that my car window has been broken into. I rush to the site, call up ICICI and below are the flow of events 1) Call To ICICI to Buy Policy - 01 July 2015, Call time:...
Complaint comments Read comments Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - Unecessary delay in Settlement of 2 Wheller Theft Claim

User
 coolz.sachin on Jul 6, 2015
I am feeling very sorry to inform you people that despite being a reputed Insurance Company, services and customer support provided by you are pathetic. Below is the Insurance claim proceedings which happened and despite fulfilling all askings from your surveyor, still you people are fooling me around without providing exact ETA when I will be getting my Claim amount. My bike got stolen on 19/03/2015 from Sector 29 Gurgaon Haryana. I informed about the same to ICICI Lombard on20/03/2015 afternoon. You people claim that your post information about theft to ICICI Lombard, surveyor will contact...
Complaint comments Read comments Complaint category Motorcycles & Scooters

ICICI Lombard - Renewal of policies-1.4034i/CHI/81215511/00/000 & 2.4128i/iHR/91715161/00/000

User
 abantu on Jul 6, 2015
With reference to the above policies, I have already sent cheque no.647469 & 647470 of Axis Bank Ltd at your Badakdev Branch at Ahemdabad, Gujarat on 2.07.2015 But your department have received the same and returning the same with out depositing the same, in this way my policies will be discontinued and ICICI Lombard will be solely responsible for this type of discontinuation of helth policies.Even though i have not received hard copies of any notices. Hoping a favorable response other wise I shall go the the regulatory Authority Of Health Policy of India. Regards, ATTAR SINGH 9687661956...
Complaint comments Read comments [2] Complaint category Health & Life Insurance

ICICI Lombard - Non Renewal of Motor Insurance Policy

User
 mukhtar_24 on Jun 22, 2015
Dear Sir, I was contacted by one of your agent from Telephone Number 9540055806 regarding the renewal of Insurance policy for my car Swift LXI 2010 model which was going to expire on 6th June, 2015 midnight. Your agent Priya sent one of your executive to collect the cheque for Rs. 6100/- which was duly handed over to the representative on 1st June, 2015. The agent issued me the cover note bearing number PU11895141 and till today I have not received the Insurance Policy and the cheque has also not been presented to my bankers for payment. I'm note able to talk to the agent as they...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard General Insurance Company - non restoration of terminate policy vide no 40341/fpp/76087581/00/000

User
 chackojoe on Jun 19, 2015
I was covered by ICICI Lombard health Care scheme from December 2009. The policy was renewed regularly. The above policy was valid for the period 15th December 2012 to 14th December 2013. During this period I was advisedly admitted in Paras Hospital, Bhopal from 2nd January 2013 to 4th February 2013. After discharge a mediclaim for an amount of Rs. 1, 31, 354/- was submitted along with supporting documents. This claim was rejected on the sole ground that I had submitted three estimate bills in place of cash bills and no medicines were purchased against this.As intimated by e-mail dt. 5th August...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Lombard Insurance Company - Vehicle insurance policy name transfer from my company name to my name

User
 Mangharam Choudhary on Jun 17, 2015
It was not happen from last Jan 2015 to transfer my name in my vehicle policy, because vehicle transfer in my name but insurance policy still in name of my company, long period myself touch with customer support of ICICI Lombard but they not help and last end they rejected my policy without name transfer in my name,...
Complaint comments Read comments [2] Complaint category Auto Insurance & Loan

ICICI Lombard - 0 dep insurance hai phir phi mana kar raha hai surveyar

User
 patel_jigar93 on Jun 10, 2015
my claim no is MOTO4638770 mene icici lombard me car ki policy li thi 0 ded insurance hai to mere car ka accident hua tha to bhavnagar eternal motors me mene car rakhi to surver ne ha bol diya ki gadi ho jayengi phir 3 din ke bad bola ki itna hi ho or age ka glass nahi hoga pehli bola tha or ab me kaya karu mene toll free me call kiya vaha bat kki use ne 9925001510 phone pe bat karne ko bol usne bhi javab nahi diya phir brijesh rathod name ka presonn hai usne bhi achi tara se response nahi diya or miss behavoiur kiya phir jaydeep chauhan unka mobile number hai 09033805076 usne to bilku vesi...
Complaint comments Read comments [3] Complaint category Insurance

Icici Lombard Health Insurance - Rejection of Accidental claim by irrrelevant Reasons

User
 Pramod Karambhe on Jun 8, 2015
Hi, I have claimed for reimbursement against my health Health Insurance. The reimbursement for accident injuries is in regard to accident that took place on 02 Feb. 2015. I have cashless facility, but the hospital where i had been admitted refused to accept it (cashless) and i had been told that this - ICICI Lombard Health care card is not valid. I have submitted the completely filled reimbursement form along with all relevant document for reimbursement, but on 15/4/2015 i received rejection letter by their site which is very panic, saddening, disheartening and left me dreadful. Reason...
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - DELAY IN D.O

User
 VIJAY KUMAR MADAAN on Jun 7, 2015
My VW POLO is lying ready for last 4 days at Faridabad Dealer. And the Dealer is not giving vehicle due to non receipt of of DO from your Insurance Co. On 4th June 2015 I recd. A message from icici to contact Mr. SAURAV KUMAR for my Motor Claim No. MOTO4631507. But till date he is not picking or calling back and for last 2 days his phone is going switch off. Why this much delay is made for a very small and undisputed claim...
Complaint comments Read comments [2] Complaint category Cars, Parts & Vehicles

ICICI Lombard - IRRESPONSIBLE SERVICE

User
 nuthankumarkasam on Jun 4, 2015
I DO NOT HAVE TO THE TIME TO TYPE OUT THE STORIES HERE, MY VEHICLE NUMBER IS AP28BV 1797 GIVEN VEHICLE FOR REPAIR AT LUCKY NISSAN SHOWROOM AT VIJAYAWADA, PLEASE CALL ME. THIS IS NON SENSE RESPONSE OF THE SURVEYOR MR. SAI WHO IS TOTAL NONSENSE TO YOUR COMPANY....
Complaint comments Read comments [1] Complaint category Auto Insurance & Loan

Icici Lombard Health Insurance - DELAY IN CLAIM SETTLEMENT BY ASKING PAPERS NOT AVAILABLE AT ALL

User
 Ramesh Singhal on May 13, 2015
I LODGED CLAIM AGAINST MY HEALTH INSURANCE VIDE CLAIM REF NO 220100308457 . I SURPRISIED TO SEE QUERY RAISED "kindly furnish the first consultation paper and all previous consultation papers" WHERE AS FACT IS THAT ALL THE PAPERS FROM FIRST CONSULTATION WITH DR TILL DATE OF CLAIM LODGED ALL THE RESCREIPTION ALONG WITH DIAGNOSIS REPORTS HAD ALREADY BEEN ATTACHED WITH CLAIM. NOW CLAIM IS HOLD, AND KEPT STAND STILL WITH COMMENTS AS MENTIONED ABOVE, WHICH IS NOT POSSIBLE FOR ME TO PRESENT OR SUBMIT PAPERS WHICH ARE NOT IN EXISTENSE, IN REFERENCE TO PRIOR DIESES, AS WELL AS PRIOR CONSULTATION WITH...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - non refund of excess car ins premium collected

User
 murali krishna s a on May 11, 2015
Ms Corporate Credit Services, Southend, Bangalore through their co-ordinator Ms Shilpa collected cheque for Rs 4900 (premium) against promised car insurance of Rs 325000 for my i10 car KA 05 MJ 7232 (2015-16) Vide cheque. The cover note was issued for Rs 30000 for a premium of Rs 4029. Hr policy issued for rs 300000 with premium of rs 4900. The discrepancy was notified to the facilitator who promised refund of excess premium Collected. Even after 2 months the problem has not Been solved. My several calls n msgs to the person n available contact Numbers have been a waste. Pl look into n resolve....
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Policy # 3001/101887648/00/B00 *ICICI Lombard Fraudulent Activities**

User
 Napster IM on May 10, 2015
It is very unfortunate and disappointing that companies like ICICI Lombard Motor Insurance is involved in such a fraudulent act. Below is the synopsis of the incident in detail. This is with regards to my motor policy # 3001/101887648/00/B00 and claim #MOT0 4553559. My vehicle Ford Endeavor met with an accident on 25th April 2015 on our way to Mcleodganj. I believe due to hitting something on the road at night, the front left tyre burst and then the front right tyre also burst. Since the vehicle was in motion when this happened, both the alloys got damaged and the impact came on the suspension...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Lombard - claim not being given stating absurd reasons..........by surveyor team..

User
 amiadi on May 8, 2015
HI I HAVE A M&M XUV 500.. WHICH GOT DAMAGED ON THE LEFT SIDE COMPLETELY ..THIS WAS ON THE 27 TH OF APRIL 2015 IN THE AFTERNOON .. I SENT THE CAR FOR ACCIDENTAL REPAIR IN ONE WEEK OF THE ACCIDENT ...MY MOTO CLAIM NUMBER IS ..MOT 04569497... NOW AFTER 4 DAYS OF GIVING THE VEHICLE I AM BEING TOLD BY THE SURYEOR THAT THIS IS OLD DAMAGE ...AND WE WILL ONLY PASS THE REAR LEFT DOOR AND PANEL ...ON MY QUESTION WHAT IS OLD DAMAGE AS IT WAS A SINGLE ACCIDENT THAT THE DAMAGE OCCURED ...AND THE CAR HAS BEEN UNDER THE INSURANCE OF ICICI LOMBARD FROM 3 YRS UNDER A ' 0 ' DEP PLAN ... THE ANSWER OF THE...
Complaint comments Read comments [3] Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - ICICI Bank complaint about familyfirstplus plan cancellation of amount 9990/-

User
 sujoyrc on May 7, 2015
I, Sujoy Roy Chowdhury Complain about the deducted amount of Rs.9990/- for familyfirstplus plan on 6th May 2015 at 4:00 pm a call was received from icici lombard.They have explained me about plan just then I have been talked on IVR and then after they emailed me details.They have explained me about Five benefits which useless for me as emailed details and due to some mishap in my family I faced the financial problem. Without wasting time I sent them an email at that night to cancel my transaction and familyfirstplus plan.Next they called me to explain about it, but plainly told her (Puja) to cancelled...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Claim rejection

User
 Rajiv Dhull on May 6, 2015
Hi, 1. Admitted to Artemis Gurgaon for slip disc. 2. Spent a week there. 3. Started therapy at home (therapist assigned by same doctor) 4. Spoke to icici Lombard people if this was covered under their policy. 5. After they said yes, I was treated at home for slip disc. 6. Sent all the original bills from Artemis to the Hyderabad office of icici Lombard. 7. And the claim stands rejected as they don't pay home visit charges now. 8....
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Claim not cleared nor proper service given

User
 ramji2882 on May 5, 2015
I have drafted 1st email to ICICI lombard on 03rd Jan2015 for register of claim as per non-employement clause on my housing loan. Claim No. GEN000143702 provided to me. My policy certificate no. is 4065/IHFL-HL/2835159/00/000. Finally after long conversation & follow-up finally they provided me reference number : 30320151416 & ensured me that they will clear the things on or before 20/03/2015. After that on 24/03/2015, they asked to courier hard copies of Claim form, Appointment letter, Salary slips, letter from employer, etc. I provided them all above document on 25/03/2015 by...
Complaint comments Read comments [2] Complaint category Insurance

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