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ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-800-2666
 1-800-209-8888
Fax:+91 40 6698 9160
 +91 40 6698 9161
 1-800-209-8880
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
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ICICI Lombard Complaints & Reviews

ICICI Lombard - Irresponsible and no time for customer

User
 rajendra kumar soni on Apr 27, 2015
I have a motor insurance with ICICI Lombard for my personal car. Recently I had met with an accident and I claimed for insurance. But representatives talking like i should pay half of the amount as there were scratches it seems. When I inquired the half price, for the same price I can get the new parts in other show rooms. I escalated but even though they are expecting me to call them but they are not ready to reach out to me....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard Insurance Company - Regarding Claim No-MOT03995056

User
 K Poddar on Apr 27, 2015
Hi, I am really disappointed by the way Icici Lombard handled my claim request. I am a professor in prestigious collage and the way my policy claim No- MOT03995056 is closed it raised question on functioning of Insurance Company. Please re open my policy claim and do the due diligence in investigating the fact. If you are not reopening the claim process then guide me to lodge a complain to IRDA.Please find clarification on some query raised by you. My bike was stolen in evening of 12-08-2014 and I called the Police on 100 and conveyed in detail regarding the incident .I am attaching...
Complaint comments Read comments Complaint category Motorcycles & Scooters

ICICI Lombard - Payment already made

User
 rohitom89 on Apr 23, 2015
Dear Concern,
I have purchased a new personal protect policy from ICICI Lombard for my father in 22nd April but I am still waiting for the policy certificate numbe.The amount is already got debited from my account.I have also made several calls to them but they are also unable to help me out.My transaction receipts image is also attached.Kindly assist me on that....
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Wrong policy issued

User
 papunabhi on Apr 22, 2015
Dear Concern, This is to inform you that I (Abhijit Paul) applied a Home Loan through ICICI Bank against Loan A/C No- LBCAL00002102107281 and amount is Rs.10, 00, 000(Ten Lack). Against this Loan ICICI bank provide 3 General Insurance vide policy no-1)4013/98658558/00/000, No-2) 4111/HSP/98646314/00/000 and No- 3)4005/m/ICICIHL/98655088/00/000 due to safety and security purpose for Building and Personal protect .As per the Bank Loan department concern it is a mandatory taken this loan and total Insurance premium is Rs.50000/-(Fifty thousand ) Also inform to you that against this Loan my Mother...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - COMPLAIN NO. 04519986 DATED 12.04.2015 CAR HR-51-AN-8346 , ANIS AHMAD KHAN

User
 aak1012 on Apr 18, 2015
CAR NO I-10, HAR-51-AN-8346 ANIS AHMAD KHAN, ACCIDENT TOOK PLACE ON DATED 12.04.2015 AND COMPLAIN REGISTERED ON SAME DAY BUT THE VERIFICATION EXECUTIVE DEMANDED UNNECESSARY DOCUMENTS HENCE NO ACTION TAKEN TILL THE DATE. ANIS AHMAD KHAN M NO. 9899555864...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Refund NOT received after 1 month - proposal number 3001/W-34176574/00/000?????????

User
 niteshrs on Apr 18, 2015
Hello, This is with reference to inspection for car insurance policy, it was declared 'Not recommended', not sure. After regularly asking why my policy is not received, i got a response saying it was 'Not Recommended'. NO REASON WHY? NO EMAIL, NO COMMUNICATION, NO MESSAGE. It was mentioned the refund will be done in 1 WEEK. Till today after MORE THAN 1 MONTH of chasing customer care, NO REFUND DONE, NO EMAIL, NO MESSAGE, NO COMMUNICATION. WHERE IS THE REFUND???????????????????? WHAT IS THE STATUS????????????????? NO EMAIL NO MESSAGE NO COMMUNICATION ON STATUS 1&1/2 MONTH???????????????????????????????????????????? WHEN...
Complaint comments Read comments [2] Complaint category Auto Insurance & Loan

ICICI Lombard - DEATH CLAIM OF MR MULCHAND SINGH CLAIM NO GEN000082599 POLICY NO 4065/ICICI-HSP/1389086/00

User
 LAXMIS on Apr 16, 2015
Dear Sir, Sub: Claim No GEN000082599 of Mulchand Singh Policy No. 4065/ICICI-HSP/1389086/00 With reference to the above Claim, I hereby inform you that my husband Mulchand Singh was expired on 08/12/2012 at Jaipur and he had ICICI HEALTH policy No. 4065/ICICI-HSP/1389086/00 and valid till April-2013. And I have filed this claim in Jan-2013 with all necessary documents i.e Police FIR, Post Martem Report, Death Certificate, etc but till date this claim is not setteled. All these documents dispatched to your Hydrabad Gadchibowli office by Speed Post EMS. After that ICICI Lombard send...
Complaint comments Read comments [3] Complaint category Insurance

ICICI Lombard - Claim Intimation No. 80320151443

User
 Darshan Nabar on Apr 16, 2015
Ref : 1. Policy No. 4128i/iH/97360918/00/000 2. Card No. 102039679 3. Claim Intimation No. 80320151443 4. Rejection Claim No. 220100304481 Sub : Wrong information provided by ICICI Lombard executive pertaining to claim intimation no.80320151443 Dear Sir/ Madam, With reference to the claim intimation number 80320151443, I have been following up since 09-03-2015, however I have not received a proper response. My wife has delivered a baby on the 8th March 2015. However the baby was born prematurely and had to be admitted to NICU (Surya Hospital). I had called up ICICI Lombard...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - Medical Claim Rejected

User
 Piyush Bharat on Apr 13, 2015
Dear Sir​/Madam, ​​I am registered user of ICICI Lombard and me and my family is covered for med claim with them, and they have rejected my claim for unknown reasons. ​Below is the entire issue, My son (1 yr old) was suffering from Hernia and required immediate surgery, I called ICICI Lombard to enquire about the panel formalities, and their representative told me that the disease is covered and the hospital is in their panel. Now, when surgery is over and I am asking for the claim amount ICICI Lombard has rejected my claim, saying that Hernia is not covered. I have checked the policy documents...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

ICICI Lombard Insurance Company - ICICI Lombard Fake Road Assistance Service

User
 vjimson on Apr 7, 2015
Dear Concern This is to bring to your notice that I have taken the ICICI Lombard Insurance Policy Number: 3001/W-34243247/00/000. Valid from 16 Mar 2015 to 15 Mar 2016. This policy had Road Side Assistance included.Yesterday 06 April 2015 at 12:00PM my vehicle broke down at Delhi, Sarai kale khan next to Indian oil petrol station due to car belt snapped off. I was trying to give call to ICICI Lombard no. 18002666 for availing the service but no one dare to answer my call and left like I fool taking this Insurance policy. Request you take this matter as serious, as they are making general...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Not received my insurance copies.

User
 bhaskar2012 on Apr 6, 2015
Dear sir, I have not received my insurance copies money was transferred from my icici credit card last month. one lady called me from chennai mount road her name is Rajeshwari and told me that her employee code is 11083 and working in icici lombard insurance and her mobile number is 9841163767 but the mobile is always not reachable kindly i request you to please verify it and do the needful sir. Regards, Baskaran, mobile 9363231691 email: bhaskar2012@yahoo.com...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard Insurance Company - Travel Insurance Claim - Mr. SANKARANKUTTY NAIR / ICICI LOMBARD / 4129/21329527/00/000 / M052279.70

User
 su_s_nair on Apr 2, 2015
We have taken a Travel Insurance Policy from ICICI during my parents visit to Kuwait. When they were in Kuwait, my father had a severe pain in passing urine (Prostate). When we consulted a Doctor, he prescribed some medicine for 15 days and later on recommended for an operation. The incident was reported to ICICI claim department. When we submitted the bills and other details to ICICI for claim disbursement they rejected the claim as the incident occurred before policy inception. We do agree that we should have read all the details mentioned in policy which we didn’t. My first question to...
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Cheating done on Car insurance Renewal

User
 sanchitsinghal on Mar 20, 2015
Hello, I got a car insurance policy which I was issued with my car on Purchase. I called up ICICI toll free number to get the procedure for policy renewal in Feb 2015. I was advised to visit the Green Park Branch for the same. Upon visit I was told that ICICI Lombard would not renew my policy as I have got a policy through dealer. Basis the response received I contacted my Renault Car Showroom as they are the dealer for ICICI Lombard insurance. I received a call from Pearl Honda on behalf of Renault sprint motors, they gave me a quotation of RS. 20421 for the renewal. The quotation mentioned...
Complaint comments Read comments [2] Complaint category Auto Insurance & Loan

ICICI Lombard - received chheque after validity is over

User
 kz aque on Mar 19, 2015
Dear Sir/ Madam Greetings My unt named SEWATI HAZARIKA received a cheque of Rs 7500 dated 16/12/2015 vide cheque no 358160 from ICICI lombard General Insurance Co Ltd. she received the cheque on 19th March, three days after validity is over. So pl suggest what shoud i do now. Is it possible if i send the required docouments to transfer it through NEFT/RTGS. Shall be highly glad if you kindly suggest earliest possible. Regards K Z Haque...
Complaint comments Read comments [5] Complaint category Motorcycles & Scooters

ICICI Lombard - Claim

User
 Moolchandani Veenod on Mar 3, 2015
I want to know my claim status i received one sms on my cell to know your claim status call Mr. LALIT MUDGAL on 8094020095 but he is not pick the phone .. So please let me know what is the status ... Thank you .. Vinod kumar moolchandani......
Complaint comments Read comments [2] Complaint category Insurance

ICICI Lombard - Increase too much loading

User
 mdchauhan on Feb 24, 2015
Hi! Me and my family holding ICICI Ristey Insurance policy from2008, at the time of my last renewal this people have put very high loading on it and its really unfair. At the time of bonus they provide 5% and loading 50% It must be same from both the end. Policy Nos, 2008-10 4034/FPT/03772540/00/000 2010-12 4034i/HIR/W-1908584/00/000 2012-14 4034i/CHI/72833287/00/000 & 4034i/HIR/W-1908584/00/000 Manish...
Complaint comments Read comments [1] Complaint category Other

ICICI Lombard - Canceled my claim

User
 Mohammed Ibnesina on Feb 19, 2015
My claim no is Mot04396334 That is done on 17 February My bike right side fully damaged And I also insured At first the servey officer tell me I will not get 2 parts oof bike then I complain aginist this servey. The they close my servey. Please help me....
Complaint comments Read comments Complaint category Insurance

ICICI Lombard - claim reject with specific reason

User
 Pinkal Modi on Feb 13, 2015
anhat caiorhhhhhjmshsh for below reason. Dear Ms. Modi, forforhhhhhjsor With reference to your e-mail regarding policy number 3001/97850957/00/000 we understand you have registered claim towards damage of the vehicle under claim no. MOT04345937, we wish to inform you that the claim has been Rejected. We have received a revert form the claims team that there were misrepresentation of the facts, as the per form the driven is Tejas B Chotiwala whereas the as per the investigation report (Insured's statement) driver is the owner himself who does not have a valid driving license to drive this...
Complaint comments Read comments [1] Complaint category Auto Insurance & Loan

ICICI Lombard Insurance Company - Made payment for renewal but generating old policy

User
 mksahu427@gmail.com on Feb 11, 2015
Name - manish kumar sahu
M.No.-9636415595
Mail id - mksahu427@gmail.com
Old policy no. 3005/2010032645/00/0000037747
New policy no. 3005/87032658/00/000

I have made payment on 24-01-2015 and my policy has expired on 26-01-2015, i am facing too much problem. I am calling company from last 15 days but not resolving my problem company generating again and again my old policy but not generating my new policy

I am attching my passbook copy for payment confirmation

Please solve my problem...
Complaint comments Read comments [1] Complaint category Insurance

ICICI Lombard - 2015012700789 Regarding Car Insurance Policy..W-33232750

User
 vinayz on Feb 11, 2015
Dear Sir/Madam, I Mr.Vinay S Zodge applied for Car Insurance policy with ICICILOMBARD online on 16th Jan 2015 and made payment by credit card on the same day.I have been assigned proposal number W-33232750. My Car Inspection been done on 17th Jan 2015 in the afternoon. After that I did not received any communication regarding policy issuance/rejection from ICICILOMBARD. When I checked for status on 27th Jan 2015 after 10days of payment, i came to know its been rejected on the basis of scratches on car door.I really wonder only based on scratches, policy been rejected as other features are safe...
Complaint comments Read comments [1] Complaint category Insurance

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