[Resolved]  Icici Lombard — Online renewal of 2 wheeler insurance

My online transaction failed when tried to pay the renewal amount for my 2 wheeler insurance. However I have received my ICICI Lombard two wheeler insurance renewal document the same day thru email which is actually valid document.

I had immediately called the customer care (2 times) and informed the above issue. But I got two different replies saying the policy is not renewed and is renewed respectively. Then I had sent an email to the Customer care describing the issue. It took them 14 days to say that my online policy is not renewed.

My worry is an established bank did not even have a courtesy to call me regarding this issue. Also in their reply to my email they had not even apologized, rather they are challenging me to prove the transaction with my bank statement when I had not even argued with them that the renewal is valid.