Comments
Dear sir
During the year 2008 I took ICICI Lombard health policy to my family. The policy number is 4034/BPP/03394695/00/000 and the date of expiry was 23-Mar-09. Mean while I got it renewed for the year 2009 by paying Rs.12570 from my AXIS Bank credit card on 07-Mar-09.But I did not receieve my policy copy and the health cards. I contacted over phone and I was inforemed that the soft copy of the same wil;l be sent to my e-mail with in 24 hrs. and I can take a print out of the same. Accordingly I receieved mail but the policy details are in machine language and nothing can be read. hence I request you to send the Policy copy and the health card to my address mentioned below at the earliest.
G.Prakash
# 4, KSRTC Officers Quarters,
22nd main, 36th cross, 4th 'T' Block
Jayanagar
Bangalore- 560041
Karnataka
India
Thanking You, Yours faithfuly
G.Prakash
During the year 2008 I took ICICI Lombard health policy to my family. The policy number is 4034/BPP/03394695/00/000 and the date of expiry was 23-Mar-09. Mean while I got it renewed for the year 2009 by paying Rs.12570 from my AXIS Bank credit card on 07-Mar-09.But I did not receieve my policy copy and the health cards. I contacted over phone and I was inforemed that the soft copy of the same wil;l be sent to my e-mail with in 24 hrs. and I can take a print out of the same. Accordingly I receieved mail but the policy details are in machine language and nothing can be read. hence I request you to send the Policy copy and the health card to my address mentioned below at the earliest.
G.Prakash
# 4, KSRTC Officers Quarters,
22nd main, 36th cross, 4th 'T' Block
Jayanagar
Bangalore- 560041
Karnataka
India
Thanking You, Yours faithfuly
G.Prakash
i want print out of my newly helth policy. give guide line on my e-mail adresss.
i want to print out of my policy no4034i/FPP/04826928/00/000. PL. SEND IT ON MY E-MAIL ADRESS.
ICICI Lombard Health Insurance — Claim Not Settled.
My Policy No:4034/FFN/00956728/00/000.Claim No:BLC-11-06-CN-L 13378 Amount Rs.40514.97...The above claim is pending Since Dec 2006.Inspite of submitting allrelevant papers they have not yet settled my insurance claim.Whenever I remind
they say it is under pending status.
My Self S.Mahendran (Emp ID No - 190261) My Service request no[protected] has be approved on[protected] but so far now
my cheque has not been dispatched fron your end, when i enquired in phone banking
your customer care officers does not even know why this delay happened.
Last six months back i used to get 3 sms while forwarding any claim ie.,
1) The document has been received and under process for 10 working days
2) The document has been approved and it will be sent within 3 working days
3) The document is sent thro this courier and the ref or pod number of the courier
But now - a - days i dont even receive a single sms, each time i have to waste my
time in calling your customer care officer and their response is vey poor
my cheque has not been dispatched fron your end, when i enquired in phone banking
your customer care officers does not even know why this delay happened.
Last six months back i used to get 3 sms while forwarding any claim ie.,
1) The document has been received and under process for 10 working days
2) The document has been approved and it will be sent within 3 working days
3) The document is sent thro this courier and the ref or pod number of the courier
But now - a - days i dont even receive a single sms, each time i have to waste my
time in calling your customer care officer and their response is vey poor
ICICI Lombard — HEALTH CLAIM NOT SETTLED
TOICICI LOMBARD
This regarding the health claim no[protected].
I had a car Accident on 28 aug 2010 and submitted the hospitalisation expenses on 18 sept through courier. confirm with them that they have recieved all the document, again and again they raised a query document not recieved. Than I submitted the xerox copy and again same query are raised.
it seems to me that they do not want to settle the claim, request number raised will never get attended or called by them, always ask for 2 days and take away months .
I had a bad experience with ICICI lombard and will filing case against the company.
VISHAL MUNDADHA
[protected]
Dear Mr. Mundadha,
With regards to your claim following details are still appearing as Query :Claim Number:[protected]
Query Reasons :
Investigation Reports Not Received KINDLY SUBMIT ALL ORIGINAL INVESTIGATION REPORTS DONE DURING HOSPITALIZATION
Final Hospital Bills Not Received SUBMIT THE DETAILED BRAK-UP OF FINAL HOSPITAL BILL FOR FURTHER PROCESSING OF THE CLAIM.
If at all you feel that you have already fullfilled the requirement ; you should escalate this matter to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ; preeti.[protected]@icicilombard.com.
I am sure your complain will be redressed shortly in an amicable manner.
If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.
Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”
With regards to your claim following details are still appearing as Query :Claim Number:[protected]
Query Reasons :
Investigation Reports Not Received KINDLY SUBMIT ALL ORIGINAL INVESTIGATION REPORTS DONE DURING HOSPITALIZATION
Final Hospital Bills Not Received SUBMIT THE DETAILED BRAK-UP OF FINAL HOSPITAL BILL FOR FURTHER PROCESSING OF THE CLAIM.
If at all you feel that you have already fullfilled the requirement ; you should escalate this matter to bhargav.[protected]@icicilombard.com ; eswaranatarajan.[protected]@icicilombard.com ; preeti.[protected]@icicilombard.com.
I am sure your complain will be redressed shortly in an amicable manner.
If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.
Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.”
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ICICI Lombard Insurance — NON RECEIPT OF INSURANCE DOCUMENTS AND IRRESPONSIBLE CUSTOMER SERVICE
Dear Sir,I have opted health policy from the ICICI Lombard two yaers back. When the renewal is taken place, I have received numerous phone calls for renew the same.I have given the confirmation thro phone with following condition.
1. On receipt of the premium, Payment receipt has to be furnished immediately.
2.The policy documents should reach me within 11 working days.
3.Failing of the above, Full payment has to be refunded without deducting any cancellation charges.
The policy has been renewed on 30th Dec-08 and payment has been debited from my bank account on 2nd Jan-09. I have waited till 10th of this month and contacted their customer service for requesting the policy documents and payment receipt. They have assured me that within 24 Hrs time the documents will be sent thro my email ID.
Even after said 24 hrs no mail has come and again i have contacted them and there was no proper answer from them and i have waited more than 1 hr on the line itself . It has happened repeatedly more than 10 times. Till date i havnt received the same.
In between i have received N no of calls from them for again renewal of policy.They wanted to pay the premium once again.
I am totally frustrated with their service and i want to get back my money fully.
Elangovan