[Resolved] IDBI Bank — Harrasment over home loan

[Resolved] IDBI Bank — Harrasment over home loan

C Complainant3555355 from Pune, Maharashtra

Hi, This is in regard to my home loan issue, details are there in the trailing mail. Though thedispersement happen in the last week of November 2006, I was told that the interest which I has paid for Rs.3, l5, 531/- for nearly 10-11 months will be reversed and adjusted against my loan account. Its been 2 years but nothing has happened. Yesterday i.e. on 20th May 2008 I happen to visit your bank and I was guided to Ms.Roopa and I really appreciate her the fact that she made me understand the problem which happened and promised that this will be resolved but will take a fortnight since the transaction is old. Please look into this matter on priority. And hope this time I have a pleasant experience to resolve this issue. I will appreciate in case some want can acknowledge this mail and work toward closing this issue. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Prabhakaran Premkumar

from Chennai, Tamil Nadu

Dear Sir,

This is Prabhakaran Premkumar. I applied IDBI to transfer my existing home Loan from ING Vysya to IDBI sometime back (as LAND MORTGAGE).
I got it approved and received the sanction letter for 70 Lakhs.and i have completed my documentation for disbursement but some reason my loan got stuck on the disbursement.

In fact, I have 2 sanction letters from IDBI.
Then IDBI changed my application from Mortgage loan to Re-finance loan. And re-issued the new sanction letter for the same 70 Lakhs.
But still disbursement was not made so far.
Its been more than 2 months.

Once I got the first sanction letter from IDBI, I have initiated the pre-closure process with my existing ING Vysya Home loan.
And now ING is on top of me to complete the closure process.
Now I am in situation to expedite the IDBI Loan process as early as possible.

My question is really, why IDBI does not know the meaning of Loan sanction letter and the product of the loan. and why IDBI does not know how to honour the written commitment to the customer.

I have been patiently for long time and still the disbursement is not happening.

I would request you honour the IDBI sanction letter and disburse the loan amount AS SOON AS possible.
Other wise I am planning to file a formal complaint to "Bank of Ombudsman" in couple of days detailing my situation and the IDBI's loan process.

am waiting for your favourable reply...

Other Details:

Branch : IDBI Greams Road Branch, Chennai
Applicant Name :

Prabhakaran Premkumar / Nalini Prabhakaran
First Sanction Letter Details:Reference Number: HL/SREE/2059Issued Date: 23-April-2009Approved / Signed by: Manoj Kumar Amount : 70 LakhsLatest(New) Sanction Letter Details:Reference Number: HL/SREE/2059
Issued Date: 29-May-2009
Approved / Signed by: Krithika Amount : 70 Lakhs
Regards,
Prabhakaran Premkumar