[Resolved]  Idea Cellular — Illegal Billing of GPRS by IDEA - UP West.

Dear Sir,

I am a consumer of IDEA Cellular Ltd , since many years with mobile no [protected] of WEST UP and since last few months I have observed that I am being cheated and may be other consumers too who are in Post paid scheme and using GPRS at monthly rental scheme.

I am using IDEA GPRS since many years and in past I was using Rs. 500/- per month unlimited usage of GPRS. But later I changed it to Rs.199/- per month Plan with 0.01 Paisa per kb in day time and from 10.00 PM to 6.00 AM Free Plan but my usage was more so I got it changed again to Rs. 500/- per month Plan but this time I was told that now it is as follows : Rs. 500/- Rent per month for 100 MB of GPRS Usage Free & After that it will be charged as Rs.5/- per MB and I received a E- Mail of the same from Customer Care stating this. But after few days I saw that my outstanding (Unbilled amount was raising like hell) it came up to Rs.3800/- just in 8-9 days after my billing date, I was shocked as my services were Barred by the my service provider IDEA. Then I contacted Grievances Cell & there Mr. Akhilesh assured me that he will help me in sorting out this issue but I have to Deposit Rs. 1000/- then only my services would be Unbarred then I did same & again on 3rd day my Unbilled Amount raised & my services were barred and when I asked why my unbilled amount is rising so high to Mr. Akhilesh in Grievances, he told me after consulting there guys that the Billing done in GPRS is like making voice calls. If I will use GPRS once and I use to for 10 kb also then also I will be charged Rs.5/- for these 10 KB of GPRS usage and I was shocked to know that how we are being cheated by them. As I have confirmed from other states also that other Operators are only charging Rs.360/- per month for UNLIMITED USAGE of GPRS not as a Call as these IDEA People doing in West UP. There Rent is also very High but I never complained about that but these charges are even much higher than .01 Paisa Per KB. I raised complaint to Grievances & customer care but they replied that there Billing is accurate and there is nothing wrong in it and my Bill amount was of Rs. 6594.70 of period 16th Feb’09 To 15th Mar’09 in which GPRS usage charges are of Rs.4965/- excluding Taxes & other charges.


This was very shocking sir as no where in India it is being charged like that & also the consumer is made aware of this information that you will be billed like this. The plans in pre paid are of Rs. 20/- per day for Unlimited usage that is Rs.600/- for a Month then how they can charge like this to post paid customers sir.


You can inquire about the rate Plans of All Operators in all states and then you will come to know that how the consumers are being cheated by IDEA – West UP.

I am attaching my Last Bill for your kind Reference as an Example and your ready reference & records and please register my complaint and do the needful as this incident has harassed me a lot mentally & in monetary issue too.


As you are my last hope who can resolve my complaint as no one in IDEA even at higher level bothered to reply to my mail even. I have attached the Bill in attachments for your kind reference.

Till date they are not ready to adjust this amount and raising bill against my no which i am not using now.

What should i do now? They are harassing me un necessarily.

Regards,

Arun Kumar
Mobile: [protected],[protected] During Daytime.