[Resolved] Idea Cellular — I ve been charged 3 times for GPRS when i've not activated it or used it.. | |
Hi Iam Nitin Ostwal From Bangalore..my number is [protected]…In nov i had activated GPRS 49 pack.. i used it for whole month...& month endi cancelled the service... but in dec 2009 it got activated automatically... i called up Idea customer care many times to sort this issue but they couldnt help me so i decided to use the service for dec 09 as i was not sure if i would get the refubd if i cancel service in dec 09...but not even a single minute i was able to use GPRS in dec due to idea's error... i wanted the refund so i called up idea again & they inform to cancel service & call back to requset for refund for the month.. i did the same thing & cancelled GPRS & called back to request refund.. the request was taken & they informed me tht within 28th dec someone from will call me back about refund... till now haven't got a call, so i called back them & they told to send a mail to them again or walk up to idea showroom...Mean while on 1st jan 2010 the GPRS got activated again automatically & i was charged 49.00 again,so i immediately called them to inform the same & they cancelled the service... next day again the GPRS got activated & i was again charged 49.00... so i want to make a complaint against this as iam not happy with this service from IDEA Mobile...Please help me with this... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
In nov i had activated GPRS 49 pack.. i used it for whole month...& month endi cancelled the service... but in dec 2009 it got activated automatically... i called up Idea customer care many times to sort this issue but they couldnt help me so i decided to use the service for dec 09 as i was not sure if i would get the refubd if i cancel service in dec 09...but not even a single minute i was able to use GPRS in dec due to idea's error... i wanted the refund so i called up idea again & they inform to cancel service & call back to requset for refund for the month.. i did the same thing & cancelled GPRS & called back to request refund.. the request was taken & they informed me tht within 28th dec someone from will call me back about refund... till now haven't got a call, so i called back them & they told to send a mail to them again or walk up to idea showroom...Mean while on 1st jan 2010 the GPRS got activated again automatically & i was charged 49.00 again,so i immediately called them to inform the same & they cancelled the service... next day again the GPRS got activated & i was again charged 49.00... so i want to make a complaint against this as iam not happy with this service from IDEA Mobile...Please help me with this...
Reply
true idea is cheating customers... especially post paid customers.. please dont be a prey
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