[Resolved] Idea Cellular Delhi — Doesnot Listen my complain and priviously Did not gave me full information. | |
I am Zakir Parwez (Jack) is connected with idea cellular number [protected] since last 4 and onwards years. Now it’s really depressing to say that I got cheated by Idea Cellular customer care executives (CCE) and they haven’t any answer, why they do that. Even they didnot gave me full information of any query. Now come to the point. My problem is that, I recharged my [protected] number by Rs. 199/- to get benefit of Idea to Idea Unlimited calls on[protected] at 09:10 AM and I got the same benefits of Rs. 199/- recharge. Then I recharge my mobile with Rs. 222/- on[protected] at 08:12 PM. Now I want to reduce my local call rate that’s why I called up on 4444 customer care number on[protected] at 09:06 AM, and asked him about, have you any tariff plans to reduce the local call rates on my cell number? But firstly they replied to call on 53500 (toll free) to know about tariff plan. I called on toll free no. 53500 on[protected] at 01:26 PM but I didn’t get anything clearly, and then after I again made call on customer care no. 4444 on[protected] at 1:28 PM and again asked about the tariff plans for reducing my local call rates, Now an executive gave me the information of Rs. 24/- tariff plan recharge, to reduce my local call rates Rs. 1/- per minute to Rs. 0.60/- per minute but even they (CCE) didn’t gave me any single sign of effect of Rs. 24/- recharge on my cell number, that I got on my Rs. 199/- benefits recharge, and I recharged my mobile with Rs. 24/- on[protected] at 1:50 PM, and perhaps at the same time I lost my Idea to Idea Unlimited Free calls which are valid till[protected]. When I come to know about my money is regularly deducted from my balance even when I made call on Idea too, then I called to your CCE on 4444 on[protected] at 11:17 AM, and asked about my problem he (CCE) transferred my call to his senior(Floor Manager) but unfortunately its hang up from your side. Again I called on 4444 on[protected] at 11:20 AM and after short discussing with CCE call transferred to Floor Manager, I discussed with him approximate 15 to 20 minutes and asked to give me appropriate solution of my problem. But he (FLOOR MANAGER) had only one answer that “KSHAMA CHAHTA HOON, KSHAMA CHAHTA HOON, only KSHAMA CHAHTA HOON”. It such a disgusting to talk with Idea Cellular Floor Manager. When I said him “I am going to sue your company”, he simply replied “go ahead”. And then, I mail to Idea cellular Grievance Delhi <grievance.[protected]@idea.adityabirla.com> on 19-june-2009, 22 june 2009 and 25 june 2009 but still they did not reply any of mail. My issue is only that please see my problem, and give me the appropriate solution. Thanks With Regards: Zakir Parwez [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
mujhe idea celluar company k manager ji k number chahiye
ANIL KUMAR JI KA CONTACT NUMBER
MUJHE CHAHIYE
ANIL KUMAR JI KA CONTACT NUMBER
MUJHE CHAHIYE
bhenchod sale kutte
I fully agreed with the above two statements. I am also an idea customer i wanted to say that idea cellular is simly disgusting. They don't listen anyones problem. People working with Idea cellular are illiterate.
Hi...!!
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
Hi...!!
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
Hi...!!
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
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This is for your information that your IDEA DSA (ITBLexecutive) was calling me for more then last one month. On 19th July again I received a call by your company executive (Gaurav-[protected]). Firstly I refused but then he requested that they (ITBL) can provide me a good number of my choice.
He called me around 15 times on 20th July (call details available) and offered me number ([protected]). I agreed for the said number and their executive ([protected]) came the same day and took Rs.400/- and collected my ID along one photograph for the same and he said the number will be activated till tomorrow morning 10:00 am. The receipt number is I- 2161& Customer Application form number is 1465389. Executive mentioned the offered number ([protected]) also on the said receipt.
When the number was not get activated till 5:00 pm on 21.07.09, then I called Mr. Rajiv & Gaurav they asked me to wait and said your number will be activated till 6:30 pm. From that time I was calling both of them regularly after hours gap but they didn’t pick my phone till evening 22.07.09, then I called Gaurav from my other number on 22.07.09 he picked, listen my voice and said again to wait till evening and disconnected my call with rude manner. Then I called Rajiv in same way he said I was busy so didn’t able to pick your phone & the number we offered you are paid and we can’t give you this number.
So I asked why you allotted me that number I didn’t call or ask you to give me, it’s totally a cheating with customer. He said he will come back to me with solution with in 30 mints but he didn’t pick my call again its already 22nd July passed.
This is for your information if I didn’t get the same number ([protected]); I will log complaint against ITBL in Police as well as in Consumer Court. As I am having receipt with offered number written on it as a proof with the received call details by your office numbers.
Note: - Mr. Rajiv (ITBL Manager-[protected]) was in regular touch with me on phone and the number was allotted by his permission because he himself called me several times along with Gaurav and gave me options for the number.
Hope you will do the needful on urgent basis.
--
Regards,
Ali Khan
Cell Delhi: +91-[protected]