[Resolved]  Idea Cellular — Deactivation of DND registry

Address:

Delhi

Hi,

I had activated my DND registry to prevent any unsolicited msgs and calls to my number wasy back in july 2009. for 2 yrs there were no problems when all of a sudden i started gettin a deluge of msgs starting january 2011. The biggest culprit of crime was Idea itself with its numerous recharge options. Other offenders were batrasclinic, real estate ads, job sites n wot not.

all these happened inspite of me being registered in DND.

I called the customer service and was told that i was actually not registered for DND as per their records and that i have to re-register again. Even though i asked them to atleast stop Idea recharge msgs, they said for that too i have to wait for 45 days. I made numerous calls to the customer care, asked for senior personnel to talk to regarding my calls, but iwas always kept on hold and eventually put down. to add to the insult, each time my calls to the customer care got over, i woud get atleast 7-10 msgs immediately.

having no choice, I still registered for DND again on 23rd january 2011, and called repeatedly to know the status of the complaint. After 45 days, when the msgs still did not stop, i was told that my DND request will be re inititated on 16th march 2011 and will be reactivate after 3 more weeks. ie 8th april, 2011.

All this while i continue to receive odd msgs from numerous advertisers, who are surely payin Idea for it, at my expense.

This is gross injustice on part of Idea which has:
1. shown negligence on their part to ask me to re register for DND again, inspite of it being registered in 2009.
2. sending the max possible spam msgs themsleves
3. promising stoppage of msgs by 45 days, and still asking me to wait for another 3 weeks.

This is not the only complaint i have with idea. There were times my ppl were not able to send msgs to me, nor wud my calls get connected the first time(esp STD, one had to call me twice atleast), also was fraudulently led to pay 500 rs for conversion to postpaid plan by some fraudster using Idea docs. But Idea only provided lip service and took no action to prevent other consumers like me who were being duped.

I am extremely disappointed with Idea, its service, its customer call centre attitude and will be droping its service as soon as possible. The only reason of not shifting all this while was I was waiting for MNP. I also vow never to use Idea again and will appeal to others not to use as well. Idea should learn that customer service ideals shudnt be restricted to TV ads alone. Hope AB n Kapil Dev read this before making claims on behalf of Idea.

Wot a bad Idea, truly.