[Resolved]  Idea Cellular — False Balance Deduction

Address:

Mirzapur, Uttar Pradesh

Hello, Idea cellular has deducted 132 Rs. and is not writing complaint even after calling 3 executives.
I was using Idea cellular SIM and activated 8 rs. plan (after activation my balance was 136 Rs. ) that offers 20 minutes free internet. After 18 minutes the network gone so i disconnected modem and after 2 hours when network came again, i checked my balance and found 4 rs. only.

I called three times customer care. 2 times they disconnected call and third time after issuing them matter they transferred my call to senior executive and the customer care executive refused to write any complaint as they think like i am telling a lie, because there system is showing that i have used internet for 132 rs. But in reality i had NO NETWORK so i could not use any internet.

These are not believing the fact and refused to refund my balance or write any complain, following the system, I need to investigate this matter.
Using this way Idea cellular can make fool many customer like me, so i need my refund and request to correct their faulty system that deducts balance..

My IDEA Mobile Number having balance deduction issue: [protected]
My alternative number for contact : [protected]