[Resolved]  Idea Cellular — Fraud - Idea Cellular

Idea Cellular — fraudulent activity

Hi All

Complaint is as follows:

Amount of Rs 600 was given for new connection of Idea on 25-10-08 to Agent - Aditya from the franchisee Idea Shopee, 134 Najabgarh road, Nangloi.

Acknowledgemt was also given by him.( Sim No. -[protected])

Nearly two months have been crossed, and there is no activation of sim number. When i approached Pitam Pura Idea Showroom regarding this, concerned person simply answered that i cannot do anything beside registring your complaint. No action was taken after that.

Further, when i called owner of shop, Mr Manoj, then again he said that he doesn't know anyone like aditya and he can solve this matter if we will send copy of required documents.


Now, i want a clarification that is this the customer service they are giving to us. Also i want my money back with the compensation

With regards
Puneet Singh

Idea Cellular — Fraud in the name of Idea Cellular

http://amanmunjal.wordpress.com/2009/01/01/fraud-in-the-name-of-idea-cellular/

Please check out the detailed complaint below:

http://amanmunjal.wordpress.com/2009/01/01/fraud-in-the-name-of-idea-cellular/

Please check out the detailed complaint below:

http://amanmunjal.wordpress.com/2009/01/01/fraud-in-the-name-of-idea-cellular/

my letter to customer care .. came with reply that there was no problem.

my intension was not to get the difference balance around 65paisa. but the customer care people say and agree that there was some error that my plan was gprs13 but along with it gprs of zero rental plan also activating at the same time.

i have all the idea customer care recorded audio. and i am from andhra and audio is telugu language
recorded audio file
http://rapidshare.com/files/[protected]/AudioRecorded.zip
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hi. i am a customer of idea mobile. i would like to request you that after registering two complaints there was no fair action taken place with regarding to my extra deduction from the idea prepaid account . (i personally request plead download all 3 attached conversations done while taking complaints which prove that i am 100% sure and problem exists in the idea system[protected] i was having Rs 145.14 and till date i was only using Rs13 idea gprs13 package and in between i have only used a single call of Rs 1. Now on[protected] at 1.19pm the balance is. Rs 26.59 . as per in actual the account totals should be Rs27.14 a prepaid balance. I would like to request please play the recording audio files attached with this email. To find the behaviour reponse of customer care of idea people. The two complaints 65352060 and 65688195 both were taken with realisation of errors occured due to idea system side problem. But till date customer care people confidently trying to overdemand that there was no fault or no extra deduction done with my billing. I feel i will get back your replies very soon.
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IDEA HAS INTRODUCED RS 31 TOP UP FOR WHICH STD CHARGES WOULD RE.1 PER CALL.
I HAVE RECHARGED FOR RS.31ON 04/06/2009(09:25:20PM). But they are continuously charging Rs 1.50 inspite of collecting money from me FOR THE OFFER. Their customer care is always busy and after many trials/ many calls i spoke to their customr care executives on 06/06/2009 almost three times and yet they continue to charge me Rs. 1.50.I faced the same problem last month and After many requests they executed the offer and they dont refund the money charged extra after subscribing for the offer and the number of days of the offer are neither increased. I request the idea management and DOT to make sure that customer like me should not be cheated and make false offers. I request you to take proper action and refund the extra amount charged on the calls after subscribing to the offer since the month of May.
my mobile number [protected]

Idea Cellular — FRAUD COMPLAINT SOLUTION

DEAR SIR

THIS IS TO INFORM YOU THAT I HAVE BOUGHT A IDEA NET SETTER NO.[protected] ON 3.07.2009 AND THE SALES PERSON COMITTED ME ALL THE FRAUD STATEMENT REGARDING SPEED NETWORK COVERAGE ETC AND THE ADVERTISEMENT GIVEN WAS ALSO FRAUD DUE TO THIS REASON I HAVE TO SUFFER LOSSES OF ABOUT 19000/ IN MY SHARE TRADING BUISINESSIN

FURTHER I HAVE TALKED TO THE IDEA CELLULAR OFFICIAL ABOUT THE COMPLAINT THEY TAKED THE MATTER VERY LIGHTLY AND MAKE FALSE JUSTIFICATION BY SENDING INAPPROPIARATE OFFICIALS

SO PLEASE SIR PLEASE SEE TO IT THAT THIS MY SECOND COMPLAINT IN THE CONSUMER COURT AND THERE NO ONE TO SEE IT

AS I JUST REQUEST YOU TO HELP ME TO REFUND THIS DEVICE

THANK YOU

SHAN GHAI
[protected]
[protected]

DEAR SIR

THIS IS TO INFORM YOU THAT I HAVE BOUGHT A IDEA NET SETTER NO.[protected] ON 3.07.2009 AND THE SALES PERSON COMITTED ME ALL THE FRAUD STATEMENT REGARDING SPEED NETWORK COVERAGE ETC AND THE ADVERTISEMENT GIVEN WAS ALSO FRAUD DUE TO THIS REASON I HAVE TO SUFFER LOSSES OF ABOUT 19000/ IN MY SHARE TRADING BUISINESSIN

FURTHER I HAVE TALKED TO THE IDEA CELLULAR OFFICIAL ABOUT THE COMPLAINT THEY TAKED THE MATTER VERY LIGHTLY AND MAKE FALSE JUSTIFICATION BY SENDING INAPPROPIARATE OFFICIALS

SO PLEASE SIR PLEASE SEE TO IT THAT THIS MY SECOND COMPLAINT IN THE CONSUMER COURT AND THERE NO ONE TO SEE IT

AS I JUST REQUEST YOU TO HELP ME TO REFUND THIS DEVICE

THANK YOU

FRAUD FRAUD FRAUD FRAUD

GUD EVENING,
THIS IS ANKIT TANDON, FROM KANPUR
This is to make a complaint against, idea cellular, as they have done a fraud, with me.i have a postpaid number and on that number a pack of rupees29 is activated, by which my idea to idea call rate is 10paise/minute..but at some places they have charged 75p/minute.and i asked them for a waiver.so they only gave me the waiver of the amount mis calculated.then i asked then a waiver for consumer inharisment.they rejectedmy request.can i sue them for this, coz if they r cheating the customer who has a detailed billing.so rest jinme nahe hote hai unko bhe cheat karte honge... i want a solution i wana show idea cellular they r cheating there customer.
thanking you
your's faithfuly
ANKIT TANDON.
DATE 09/08/2009

Idea telecom — harssment in issuing number

Six days back i applied for an add-on connection from Idea, as I have already been using Idea connection, all verifications had been done when i got my first connection. Now when i applied for the addon connection, i submitted the documents again and i was assured that the number will be activated within 24 hrs. But even after 5 days it has not been activated and today they are saying that salary slip is missing from the documents so they can not activate the number.

Now that I have waited for the connection for 5 days, i dont know what should i do. I have wasted about 5 hrs of my precious time to call customer care.
Now i am out of station, so i can not even go back to show room and submit the document.
I have faced a lot of dis-appointment and harassment from Idea. The simple thing should have been done that number should have been activated and given some 7 days of time to submit the document.

Idea telecom — Fraud and worst service provider

IDEA.. The worst and fraud company that i have ever seen i am using the SIM of Idea with the number of[protected] was called to UK number even though the mobile was lying beside me switched off, currency of Rs 9.19 deducted, other than this i have faced some other problems like simply activating the some schemes without our permission and deducting money once for a month . when we asked by calling customer care they tell us that we activated these kind of schemes and all. Now those idea people are also charging money, when we call to customer care..
respected sir, kindly give justice to us and give a right warning or else just close the bloody idea telecoms services.

Hope the trust we have in you will not disappoint us

Regards,

Avinash

Idea telecom — To Deactivate my no. 9009990780 with out intimate me.

Dear Sir/Madam

I am using Idea no which [protected] it was postpaid number earlier i have put request to Idea out let at MG road Indore to Post Paid to Prepaid.
after submitting all payment and document my connection was tern into prepaid . after 20 days i came to know that my no is not in work. Then i went to same place to know That what's reason behind it. i got replied that one of employ left company and he lost all document. so i have to submit document to restart. I had submitted document to same place then my number was working for day 1 or 2 then number was deactivated. once again i had followed same process i came to know that number is permanently deactivated and issued in market for new number...

1. Without intimate me how could you Deactivate number.


2. when we convert connection from Postpaid to Prepaid. it compulsory one has to Clear all payment and submit All document

3. I was using this number and it is distributed in market and it is impotent for me

I am not getting any solution from Idea

Regards

shweta Chhalotre

[protected]

Dear Sir,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction. We request you to kindly contact to your nearest My Idea for further course of action.

Regards,
Ideacellular

Idea Cellular — Fraud

I have received a text message from IDEA Cellular regarding "free text message offer" on May 27th, 2012. As per the message, I was offered to send daily 100(local+national) messages for 10 days. As per the offer, I was able to send message without any charge till 28th evening, but on 28th night when I have sent the message, I was charged as per the regular text messages charge even I haven't sent more than 30-40 messages since the starting day of the offer.

When I have called to customer care on May 28t and 29, they answered that offer is closed(for which IDEA Cellular has not informed me in either way by text message or call) and that's why I was charged as per the regular text message charge. But as per the message which I have received from IDEA Cellular, I can send daily 100 free messages till 10 days stating from May 27th.

When I have asked customer care executive to refund my wrongly deducted balance, they have replied that it is not possible as offer is closed. But as per the message which I have received on May 27th, 2012, still I can send daily 100 free message as I am not informed by IDEA Cellular about the closing of the offer as they have informed me about availability of the offer.

I have attached the screenshot of message which I have receiver from IDEA Cellular.

I request you to do the needful to stop such kind of fraud from the telecom company.

Dear Ajit,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and your alternate contact number.

Thanks & Regards,
Idea Cellular

Sure.. call me @ +91 [protected], you will get all details.

Issue Solved.. Thanks