| Address: | Ghaziabad, Uttar Pradesh |
Dear Sir/madam
I am an idea user since 2007 and my number is [protected]. but from last one year i got many problem from your services and whenever i call ur customer care they either disconnect my phone or every time says that our server is down so call me back after 30 minute and after 30 minute story is same. And deduct unusual money from my balance ...yesterday (on 11/12/2011) I got a call from a number [protected] and i doesn't get an voice so when i reply back then I was connected to a computer generated voice and that was a porn site(in Hindi) my balance is deducted Rs.45/ just for 33 second call. and your customercare executive say that it is an International call. If it is so kindly tell me how my call is connected to internationally without an area code???? And how I got an incoming call without an area code.???? if it is possible then please given it to me in written then I will back to you with some legal action.
Your delhi ncr staff are very uncooperative. please take necessary action against them especially your floor supervisors of delhi (nitesh and XYZ pal singh).Please see to it that all the deductions that have been made in the name of international call and credited back in my account, else I will be compelled to seek legal action or in consumer court. please reply me as soon as possible.
Thanking you.
with regard's
vikas singh
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