[Resolved] Idea Cellular — GPRS Fake Charges | |||
To whom it may concern. Dear Sir/Madam, I Saloni Arora, a regular customer of Idea Postpaid with mobile number [protected] is using Idea from more than 3-4 months. Few days ago I decided to activate GPRS 98 plan on my number. I searched the procedure for activation on internet and got a page on idea official site that to activate IDEA GPRS 98 pack I have to sms ACT2GM1GB to 12345. After I done the same I got a reply from Idea which says that its an invalid keyword and I have to send ..... these keywords(I dont remember that) for activating the same. When I did the same confirmation message was delivered to my phone that the service will activate in this much time. After a particular time the service is activated and I started using internet. Now when I receive the bill then I shocked to know that my internet usage charges are more than 1200Rs.I also attached the image having printshot of the same keyword of activation. Now I want to say that its a mistake ofIDEA network not mine. So I am not going to pay this GPRS amount(Rs 1200 something). I request to IDEA cellular to deduct this from my current bill or finally I have to file a case in Consumer Court. So please provide weber in my current outstanding amount so that I can continue using the service. Thanks Saloni Arora Contact Person: Ashish Singla Contact Number: [protected] Contact Email: ashish.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir,
We wish to inform you that your complaint for GPRS related issue has already been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.
Regards,
Ideacellular
We wish to inform you that your complaint for GPRS related issue has already been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.
Regards,
Ideacellular
Dear Customer,
We wish to inform you that the adjustments of Rs.1146/- has already been updated for your Idea account in bill dated.04th Jan 2013. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the adjustments of Rs.1146/- has already been updated for your Idea account in bill dated.04th Jan 2013. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
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I have very sad to say some miss uses this number from his cell phone please find the condidate id proof who miss uses our number [protected] number who calling at night our houses.Please find this person and send me his detail on my Email [protected]@yahoo.com I waiting your reapply.
Best Regrds
Shamim Shaikh