[Resolved] Idea Cellular — Idea - ISF Recharge of 3g Data 127/- Rs plan | |||
Dear Sir, My Mobile no is [protected] As per attached screenshot from ideacellular site I have done 3G Data recharge of 127 Rs (1GB) on 11th Oct 2013 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 127 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in ur accoung 1024.00 MB valid till Nov 09 2013”. When i have called Customer Care and they dont know about ISF, Next day I went to idea store to ask regarding and they told ISF means Idea Smart Phone. I don't have a Idea Smart Phone. They are not written ISF meaning nor given terms and condition for it on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Customer,
Your complaint for deduction has been resolved and we would like to confirm that the charges applied to you are correct as per the GPRS pack assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Your complaint for deduction has been resolved and we would like to confirm that the charges applied to you are correct as per the GPRS pack assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
This is daylight cheating by Idea Cellular. SHAME ON YOU. Totally UNETHICAL company. You people are only interested in looting customers to increase EPS of your company. SHAME SHAME.
Mr. Jehal I suggest you ask for a detailed data usage report for the period. They have outdated systems, they deny this. Same problem I was facing sometime back and ultimately they refunded about Rs. 450. Most of the customer care executives are poorly trained. If they still don't resolve your complaint, drag them to a consumer court.
Mr. Jehal I suggest you ask for a detailed data usage report for the period. They have outdated systems, they deny this. Same problem I was facing sometime back and ultimately they refunded about Rs. 450. Most of the customer care executives are poorly trained. If they still don't resolve your complaint, drag them to a consumer court.
Dear Sir, My Mobile no is [protected] As per attached screen shot from PAYTM site I have done 3G Data recharge of 126 Rs (1GB) on 9th JAN 2015 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 126 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in our account 1027.60 MB valid till FEB 08 2015”. When i have called Customer Care and they don't know about ISF, Next day I went to idea store to ask regarding and they told ISF means Idea Smart Phone. I don't have a Idea Smart Phone. They are not written ISF meaning nor given terms and condition for it on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me
![]()
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular