[Resolved] Idea Cellular — Invalid Balance Deduction

bipinjain

from Mumbai, Maharashtra

Address:

Surat, Gujarat

Hello,
On[protected], I got SMS from Idea Cellular about free 100(Local + National) SMS everyday for 10 Days. But On[protected], when I have sent 4 SMS and I found that Rs.6 has been deducted from my account balance.

When I have called in Customer Care about this issue, they have denied to accept that they have not sent any SMS about Free 100 SMS for 10 days and refused to give me my balance back.

So, Here I come to register my complain about inappropriate service by Idea. Hope I will get quick reply soon.

Thanks & Regards,
Bipin Jain

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Aug 30, 2016

Complaint marked as Resolved

Verified Support

Jun 01, 2012

Idea Cellular Customer Care's response Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., and the type of Inconvenience you are facing. Also mention the token ID 205IC228047 in the subject.

Regards,
Idea Cellular

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Comments

bboyanil1

I was charged with an amount of rs. 5 and rs 30 on the account of some game service and video pack respectively by the idea cellular network for which i did no activity. When i called customer care there was no satisfactory response and also they said that they don’t have any such information. after that i tried to call customer care a lot but nobody responded. Please help me with this issue otherwise idea cellular would keep on deducting further amounts on no grounds.
In hope of a Positive response from your side.
Warm regrads,
Anil saini

bboyanil1

Please help me out with this issue