[Resolved]  Idea Cellular Limited Delhi — Harrasment by the Idea Cellular Limited Delhi

Address:

East Delhi, Delhi

This is Kunal Gandhi, i am customer of idea cellular from last more than four years, i have eleven Idea Cellular Mobile Numbers in which 7 numbers are on my Proprietorship company naming Akela & Sons [protected], [protected], [protected], [protected], [protected], [protected], [protected] and Four numbers are on my personal name [protected], [protected], [protected], [protected]. my cousin went to UK on 5 Sep and lost his cell phone on 10 Sep in which one idea mobile number [protected] was working my credit limit is 27150/- of this numbers. I received information from my cousin on 12 Sep 2010 regarding lost of phone and immediately i made call on idea customer care on 13 Sep 2010 to block my services they said me that your outstanding is 70000/- i was shocked i asked why if my credit limit is 27150/- my calls not barred after exceeding the limit and i asked for the details of my calling they said my billing date is 10 of every month so i will found all the details on 10 Oct 2010 i said OK block the services and send the new Sim they denied to send new SIM card because of my outstanding amount they said to pay the bill after that i continuously received calls from idea cellular and collections agency also. i asked them my billing date is 10 Oct 2010 let me get my bill so that i can found were the calls made so that i can complaint why my bill went to high if my limit is 27150/- but they denied to give me reply for this and on 20 Sep 2010 IDEA Cellular Limited Stopped services of my all mobile numbers which are on my company name and personal name without giving me any notice and bill. when i mailed for this why my services were stopped and disconnected they said if you will not pay your outstanding of [protected] which was on 70000/- as per idea cellular limited after so many conversation at customer care , corporate care , nodal desk , appellate authority of idea, No one helped me out and on 10 Oct 2010 idea cellular generated my bill which was amounting 94155.27/- again i was shocked i received bill on 13 Oct 2010 and all calls were made on 11 Sep 2010 and i complaint regarding the same to idea cellular they are saying this is you bill and if you don't pay the bill we will disconnect all your number permanently. I person of idea cellular Mr. Rajeev [protected] said kindly pay some kind of amount i will ask to started your remaining numbers so i paid 20000/- and given request for the adjustment of deposit on number which was 3000/- after that also my number were not started Mr. rajeev said if you will not pay your total amount we unable to start your remaining numbers also. i am totally harassed by idea cellular limited from last more than 1 month no one helping me out from this problem.

i contact CEO of Idea Company they said i will check all the concerned and now i found he resigned from company 2 weeks back and now no one telling me who is new CEO of company so that i can contact regarding the issues and other all seniors general manager , collection head , legal team , showrooms,.customer care all saying kindly pay the bill else you have no option to started you numbers. i complaint to DOT my complaint number is DOTEL/E/2010/06119, but i received replied the same idea cellular customer care given me.

My issues is every clear if my credit limit is 27150/- of mobile number [protected] why my bill went to 94155.27/- which is near to four times of credit limit, my bill date is 10 Oct 2010 and my all numbers were disconnected on 20 Sep 2010 before giving me my bill and any notice to me. Customer Care, Corporate Care, Nodal Desk all didn't given any reply from 20 days when i reached to CEO after that i get my replies why ??????, customer care making fool always reply we are unable to find any details you will get calls from our side which never camed and i also given written request for the activation of my services at outlet no reply. Is this kind of services IDea Cellular providing to customer who is almost more than 5 years old. and also my issues idea cellular started International Roaming without having written request and Passport copy as per the policy of TRAI. Kindly revert where should i get relief from all this issues and what should i do. Please Help.