Idea Cellular Ltd. — due to hold services of mobile no [protected]

i am extinng customer of idea mobile company my pre paid mobile no. [protected]. i purchase idea sim on date 16 oct 2009 and deposit required formalities to the retailer on 7:30pm on same day. after 2-2.5 hr my sim is activeted. i purchase the plan 1paisa per second. the retailer says there is no hidden charges u will pay 75 rs for skim and 25 rs for balance. i got 25.67 rs as balance but on date 18 oct 2009 when i call on a STD no. balance left in my account is 21.66 rs. yet it is my first call and call timing is 68sec and call charges show by your service is 1.08 rs. So tell me what is the actual skim of your company. why are retailer hidden this charges and cheats the customer. and today my mobile services on hold. although i have been deposited all documents to the retailer. if retailer not work properly then it is not customer duty. its your responsibility. why customer suffer? due to your and your retailer i m suffering from many problems. please activate my sim immediatly. its not my fault consern to your retailer.