[Resolved]  Idea Cellular Ltd — BARRING OF MOBILE SERVICES

Address:

Ahmedabad, Gujarat

I WAS OUT OF GUJRATH STATE FROM 16/07/2010 TILL 22/07/2010 MORNING.
FROM 17 TO 21 I WAS IN MAHARASHTRA.
I RECEIVED INVOICE NO.[protected] DTD 12 JUL.2010,MENTIONING DUE DATE FOR PAYMENT 25 JUL 2010.

MY QUESTIONS FOR THEM ARE:

1) MINE IS POST PAID PLAN AND DUE DATE IS 25 JULY 2010 ,THEN WHY DID THEY BARRED (TERMINATED)MY MOBILE SERVICES FROM 17/07/10?
2) AS I WAS OUT OF STATE ,I VISITED THEIR COMPANY OFFICE IN SANGLI(NEAR RAM MANDIR,SANGLI,MAHARASHTRA),THEY TOLD ME TO CONTACT GUJARAT OFFICE.AS MY NO. IS FROM GUJARAT CIRCLE.THEY WERE HIGHLY UNCOOPERATIVE AND RUDE IN TALKS.THIS CAUSED NOT ONLY MENTAL HARASSMENT TO ME BUT WASTE OF PRECIOUS TIME.WHO WILL PAY FOR THIS?
3) AS THEY SUDDENLY BARRED MY MOBILE SERVICES(INCOMING/OUTGOING/SMS),I MISSED MANY INCOMING CALLS. CALLERS AND ME BOTH WERE IN MISERABLE STATE BECAUSE OF THIS.WHO WILL PAY FOR THIS ?
GROSS NEGLIGENCE BY SUCH A REPUTED COMPANY IS NOT TOLERABLE,HENCE I AM DEMANDING COMPENSATION OF RUPEES TEN THOUSAND ONLY(RS.10000=00),TOWARDS MENTAL HARASSMENT,WASTE OF TIME AND MONEY(AS IT COMPELLED TO PURCHASE ANOTHER SIM FOR COMMUNICATION.)CAUSED TO ME.


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MY FIRST MAIL TO IDEA CELLULAR ON 17/07/2010.

This is very urgent.
My mobile no.is [protected].
My mobile service is terminated by you for not paying bill of amount Rs.5308.42 ,which is toatlly wrong.At present i am in Sangli(Maharashtra) and roaming not actvated.after online chat with your represenaytive ,he gave me this shocking information.
This is for your immediate action.
-ajit dabhade
m-[protected]

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MY ONLINE CHAT WITH CUSTOMER CARE ON 17/07/2010



IdeaGJ6 Welcome to Idea Cellular , how may I assist you ?
Me I am not getting roaming in Sangli (Maharashtra)
Me My no is [protected]
IdeaGJ6 Please be online while we check the details for you. This might take few minutes.
Me Also want to check my outstanding.
Me ok
IdeaGJ6 Thank you for being online. we wish to inform that the services to your mob number has been barred due to non- payment. and the outstanding is - Rs.5308.42
Me yOU CAN CHECK MY LAST FEW MONTHS PAYMENT.hOW I GOT THIS MUCH BILL
Me I AM NOT ABLE TO SEE BILL DETAILS ON YOUR SITE
Me R U THERE
IdeaGJ6 We request you to kindly send a request mail to[protected]@idea.adityabirla.com from your registered email id for the detail bill
Me BUT U CAN CHECK MY LAST MONTHS BILLS??
IdeaGJ6 Is there anything else I may assist you with?
Me i am req.u to check my last few months payment.
Me my last payment of Rs.500 on 2 jul2010
Me r u there
IdeaGJ6 Sure Sir, however you need to pay the bill amount to get the services resumed to your Idea mobile number
IdeaGJ6 yes Sir.
Me How even I have paid my last months due amount.My due date is 25 asper ur records.u can checkit.
IdeaGJ6 Is there anything else I may assist you with?
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