[Resolved] Idea Cellular Ltd. — detection of money

Zuber Saifi

from Noida, Uttar Pradesh

Address:

Delhi

My complaint is,
I am using a Sim card of idea having number [protected] (my brotheer PARVEZ ALAM is using this number), i recharged my account on 24the of march by 100rs and i did calls of not more then 1or 15 rs and due to some reason i went out of town, i took theis Sim card out from my mobile and i was using my up number and on 9the of April when i returned to Delhi and checked my account balance theen i came to know that only 17 rs were theere in my account. I talked to customer care (i talked to Adil, Rahul, Richa, Ravi, Shahnaz from escalations department and one more girl was theere ) theey told me that my number was on and a service was activated on 28the of march. I just want to know that how i can activate a service when my number was switched off. tell me thee reason please.

you can send me a mail also on my mail id

[protected]@yahoo.com

Regards
Mohd. Zuber Saifi

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Aug 30, 2016

Complaint marked as Resolved

Verified Support

Apr 17, 2012

Idea Cellular Customer Care's response Dear Sir,

We wish to inform you that the refund of Rs.15/- has already been updated for your Idea account on dated.11th April 2012. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular