[Resolved] Idea Cellular Ltd. — Idea postpaid bill query

Hemant21

from Mumbai, Maharashtra

Address:

Maharashtra

Hello Team,

My name is Hemant Bagal. I am the customer for the Idea mobile postpaid connection. I am using this connection from past 24 months.
I was happy about this service. But now i ma really very disappointed.
the reason behind this is discrepancies in the postpaid bill from past two months. I am getting charged unnecessary for the SMS- MT charges.
This month i got charge of 80 rs. last month i was charged with 60 rs.
this SMS has sent on every sunday evening 9-10 PM.
I have no inetnsion to send such message which is costing me 20 rs per SMS.
Hence i am expecting the necessary amount or waver has to be given or adjusted in my next bill as this bill is already paid by me.
My mobile number [protected].
I called up customer care so many times with no joy.
Customer service was not at all co-operative.
Hence as i have never sent such messages for which i am getting charged.
Please look after this issue.
If this issue resolves then only i will continue with this service. other wise i have to switch to another operator.
Quick reply or action is expected.
Hoping for your best support.

Thanks and regards,
Hemant Bagal
([protected])

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amos000232

from Mumbai, Maharashtra

Idea Cellular — charged unnecessary mobile bill

hi,

my name is rahul rajput my no [protected] idea cellular no . it has been charged un nessary internet charges on my account. kindly do the needfull.

deepak__r

from Mumbai, Maharashtra

Dear Idea cellular,

I have also charged the same way, I think this is cheap trick from Idea to cheat customers ... When you post a reply saying a case is created we expect to see root cause of an issue also.

If it is a technical problem, how can this happen after 3 months to me ...

Deepak R

ameya00

from Bengaluru, Karnataka

Hi,

I am the Idea mobile postpaid customer. My postpaid number is [protected].
I am really disappointed with the way the customer service people handled the calls regarding the discrepancies on my bill and the responses that I have recd. from them are really unsatisfactory and unprofessional.

I have been unnecessarily charged Rs. 149 (under "usage charge" section) for something called "SMS - MT" for 1 SMS (Volume) which I have not even sent. I rarely use this mobile number to send/receive calls or SMS and I am wondering where this SMS came from as I do not recollect sending any such message.

I hope that someone takes notice of this and looks into this issue. If this issue is resolved only then I will continue with this service else I plan on switching to another operator.
I hope to get a quick response and action on this issue.

Thanks & Regards,
SS Sajip.
[protected]

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We wish to inform you that your complaint for Vas Related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

drrajreddy

from Hyderabad, Telangana

dear idea cellular,
my no. [protected] have been using idea post paid services for more than 2 years, what i found in this bill is a SMS -MT charges of 214 for no reason, i find this happening with other customers, this is a kind of cheap trick played by your renowed service, please correct the same and issue the fare bill..if no action is taken by you the trust on you will be dissolved and i prefer switching to other network in no time...

9922403945

from Mumbai, Maharashtra

Hi,

Invoice Number- [protected]

I have been charged Rs. 49 for SMS MT. Nobody is giving proper answer for the
same when I have called customer care.

I want immediate answer &
revert my money in next bill else I would like to go for portability option.

Regards,
Sunayana

prasanth varasala

from Thrissur, Kerala

Hi

my No is [protected]
Invoice No.: [protected]

I Have been charged Rs.50 for SMS MT. I actually dont use much SMS but i was being Charged.

i want answer why it was done like that and please revert my money in next bill

regards
V.Prasanth

bv rao

from Mumbai, Maharashtra

Hi
My no. is [protected] and invoice no. is [protected]. I am also charged Rs.50 for SMS - MT. I do not know what this SMS MT is. I have lodged a complaint. Some one should teach a lesson to these service providers, than only they will change. Hoping Idea will not do such cheap Ideas to generate revenue

regards
Rao,

anandraj shah

from Mumbai, Maharashtra

Dear sir,

My Account No.[protected] and Mobile No. [protected] registered as ANANDRAJ SHAH

Re: Excess Bill of Rs.3700/- consumed by utilising Internet on 10th January, 2015 during the period 15:18:13 to 18:05:46 (within 2 hours)

I had received bill for the period 7th January to 8th February, 2015 for Rs. 5057.29/- - Rs. 3600/- already paid so remaining Rs. 1427.29/-. I have objection for volume consumed of Internet of Rs. 3700/- on 10th January, 2015

Kindly rectify and give the credit along with service tax for Rs. 3700 + service tax and inform me urgently and also reduce my credit limit to Rs. 3000/- only which now you have raised to Rs. 22000/-

You have also charged SMS- MT on 3rd February of content description 09BAN045 of Rs. 45/- of which no sufficient information given for what has it been deducted.

For all the queries raised by me give me full detail of the same along with explanation and give me credit of Rs. 3600/-(for GPRS (volume) usage + Rs. 45/- of SMS -MT and inform me urgently for any action taken by you.

pratap.tripathy

My Idea Account no is[protected] and I have been charged Rs 80 on 23-Feb bill, Rs 100 on 23-Jan Bill, Rs 80 on 23-Dec Bill, Rs 100 on 23-Nov bill and Rs. 20 on 23-OCT bill.

Total is Rs 380. Idea is using unfair trade practice to generate revenue as people do not check the bill details regularly.

Please revert the charges immediately.