Idea Cellular Ltd. — Netsetter Bill

Address:

Pune, Maharashtra

Idea Sales executive come to me to sale Idea Net Setter, He initially told plan Rs 750/- unlimited, So I took that connection, while giving information to him he took sign on form and taken written information on another xerox form. First month I recd bill of Rs 750/- + service Tax, Next month I recd bill of Rs 950/- + service Tax, when I inquired for the same, they said that plan is closed, now new plan is activated ?, I surprised. In third month after some days Speed of Internet was terribly slow down, and for continuous 7-8 days and I made complaints regarding speed through email and their answers were coming that we are doing our best and so on ...So I go for plan change with min monthly rental of Rs 250/- and unfortunately some downloading done for 1 day so they charged me the proportionate bill which was more than Rs 950/- + service tax it was nearly around Rs 2000/- and after some day I sent them request to disconnect the connection through email on Oct 22, 2012. After that their email came that you have to pay Rs 50/- p.m. for custody charges, I said I am ready .. Now Today I recd the bill from Oct 9, 2012 to Nov 8, 2012 which was Rs 950/- + service Tax, I surprised on bill
since I requested to disconnect on Oct 22, 2012 so bill should be from Oct 9, 2012 to Oct 23, 2012 proportionate to Rs 950/- . Now once again today I sent email for disconnection again their reply will come on tomorrow. In mean while speed problems are there or there was no connection I supposed that the connection is disconnected hence I did not used the net setter for a long time. This is the all story of my Idea experience and I think it may be similar to various users, Talking on phone regarding complaints is very very time consuming and their menus their options are very very boring, So I prefer all the time email .