[Resolved] Idea Cellular Ltd. — No Customer Service at all

deepakkansal1982

Address:

Faridabad, Haryana

Sir
I purchased Idea NetSetter device around 2 months back and now suddenly device asks me for PUK and PIN. I got the information from customer care and entered it. It told me that the method is not allowed and i need to user System's WWAN UI to unblock the pin. I visited Idea Store, Called Idea Customer care, Contacted 198 for complaint and called 3G helpline as well and all told me that they cant help me and i need to visit idea store. Idea store people also had no knowledge on this issue and told me that they cant help me in it and i need to check with 3G support helpline. So I am in between and don't know who can help me where no one wants to help me in. My 3G device number is [protected] and my cell number is [protected], [protected].

Thanks
Deepak Kansal
Ph No. [protected]
[protected]

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Aug 31, 2016

Complaint marked as Resolved

Verified Support

May 28, 2012

Idea Cellular Customer Care's response Dear Sir,

We regret to inform you that we are unable to proide you PUK number online. Thus we request you to kindly contact to Idea customer care helpline for further course of action.

Regards,
Ideacellular