[Resolved] Idea Cellular Ltd — Wrong charges of Rs

Nishant Kulshrestha

from Vidisha, Madhya Pradesh

Address:	Delhi
Website:	wrong billing of INR 5652.63

Dear Team, I have taken Idea post paid no in Nov11 and continued the services of Idea even after I was transferred from Delhi to Rajasthan. On April07, 2013 I received call from them to convert my basic rental from Rs 249 to Rs 1299+ applicable ST with benefits like 5GB internet data with 3G speed (a ajor reason to select this plan). They converted my plan on April 09, 2013 but did not provide me 3G benefits. I continued to pay bill amount till aprild and june. However, I stopped making payment from June onwards considering the fact that Idea was ignoring my complaint and making excuses of govt order for stay in 3G services. I kept requesting them to chnage my plan back so that I can continue with Idea. But they did not accept my request. Now when the amount reached to Rs. 5653 so I got worried and marked mail to customer care requesting them to regularize errors in billing. Despite of considering the fact that this was my initiative I received call from collection agency Mr. Gaurav ([protected], [protected]) who abused me and my family. He also called my brother and father and abused them. When I reverted him on the issue, he said to me that Bhad me Jao.

Today again, My friends, my office people and my family received call from a lady Ms. Anjali ([protected]), she said lot of bad thing regarding me with my all near and deares ones.

I want to request you to please take it forward for better resolutionj. I will pay the outstanding amount with my previous rentals.

Thanks
Nishant Kulshrestha
+91-[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Shashank Kulshrestha

from Vidisha, Madhya Pradesh

this is very bad that Idea company is looting the customers and harassment to the customers through collection agency.

ManishaSapar

from Pune, Maharashtra

Idea Cellular — Incorrect call charges, very bad customer service

I am an Idea Celluler pre-paid customer. I had taken a service where Idea will charge me 1paise for 1second outgoing call. This is valid if the call is from Idea to Idea. Today (24/08/2010), all charges that I have made to Idea numbers have been charged at 1rupee per minute. I called up [protected] ans 198, their customer services number and spoke to different people. If i called the 12345 number, they told me to call 198 and vice-versa. Nobody helped me give the information as to why I was charged extra and nobody logged a complaint. When I requested to speak to a manager, i was not put through.
Moreover, the customer care executives sounded so rude.
This is not what is expected when you have a customer on call.
I want my money back also the continuation of the service of 1paise/second to be continued.

Thanks and regards - Manisha

Akhilesh@

from Ahmedabad, Gujarat

Idea — rong charge

few days before i got the call from idea.they giving me one plane .I said , i did not need this plane.Bcz this is not in my beget.thane after 4 days the plane activated & they charging me .they are saying u have to bear.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Nishant,

We wish to inform you that the matter is currently being follow up and our concern team will revert to you at the earliest.

Thanks & Regards,
Idea Cellular

Nishant Kulshrestha

from Vidisha, Madhya Pradesh

Thank you so much for the update. However, just to inform you that I am continue receiving calls from that lady with different numbers.
Can you stop this, plzzz?

Shashank Kulshrestha

from Dewas, Madhya Pradesh

Nishant do report on your local police station regarding Services, collection agency both Candidate & mental torcher.