Dear Sir,
From last one year I am using IDEA connection for Mobile connection,my Mobile No. is [protected]. Yesterday(27/12/2011) on my request GPRS services had been activated. Today(28/12/2011) i have purchased Rs.98 Internet pack and after purchasing the pack, I have received SMS from(51985) Company that my Internet pack have been activated. After receiving the SMS I have use Internet for 1hour. or 1.5 hour and then after I have found that my main balance(Talk Time) of Rs.135.60 become Zero, even after purchasing Internet pack. I have complained at customer care for twice with their representative Vijay and Manisha, but they have replied that main balance can not be re-fund. Even I have requested them to give me my complaint reference number but they replied me they will not give the reference number.
Please help me to get back my main balance of Rs. 135.60.
Regards,
Chirayu Mistry
23/4, Grasim Staff Colony,
Birla Gram
Nagda - 456331
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