[Resolved] Idea Cellular Prepaid — Deduction of balance | |
I changed my phone and inserted my idea sim in my new HTC desire phone, the GPRS connection was activated without my knowledge, I didn't save any settings. And throughout the day I was unaware my phone's applications was using bandwidth to determine location etc. And more than 100 Rs was deducted from my balance. When I call customer care they hang up as soon as they listen to the complaint, this is really bad customer service. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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" For flexi Recharge of MRP Rs.300 get talktime of Rs.300.0 with validity of 0 days and no additional benefits T& C apply
From IZ ideacare"
Time 08.09 date[protected].
Sir after receiving above msg. I have recharded of Rs.300. on the same day i.e. date[protected] and my account was credited only Rs.272.I thought rest amount will be credited after 2 days. Till today rest amount is not credited to my account. I have contact your dealer & told me contact idea care outlet. I have been informed from your outlet that they had not sent this msg. and therefore they will credit the rest amount though I show them my msg.also. Now sir, I request you to guide me in this matter.
With regards.