[Resolved]  Idea Cellular Services, Pune — Idea prepaid STD value voucher plan has changed

Dear Sir,
I had recharge a value voucher of Rs. 97 (for STD terrif Rs- 1/min) on 18th of April 2008. so that any STD calls rate get Rs 1/ min for the next one month, but somehow my plan was being changed from the operator side without my confirmation. and then onwards my STD call rate changed as normal calls (i. e. Rs- 2.65/min). when i realised and investigated that is happen, I made many calls to customer care of Idea and complained the same, but still its not been resolved. they are saying that we had a call you for changing your current service of STD rate Rs- 1 /min to STD rate Rs 2.65 with validity of six month and low rate for SMS and local calls, and took your confirmation to change that. therefore we did the same.
I'm very sure I did not relpy any confirmation as they are saying.

As of now I requested them to revert back my plan, they did and added Rs- 250 in my account as it was deducted from account for converting to another plan,
But they are not confirming to refund the amount was charged Rs 2.65/Min for the STD as initially was Rs- 1/min.
I mean to say that I wanted to get back Rs 1.56/min call for each and every STD calls being made at the rate of Rs- 2.65/min.

My current cell no which is having the above complain is :
[protected]
Address : Flat No -10, Siddhanth Avenue, Near Giga Space, Viman Nager.

I'm realy frustated and irritated that they could not resolved that and still I'm paying STD rates at Rs 2.65/min.

I hope you will help me out to fix my complain ASAP.

Warm Regards,
Abhishek Singh Bisen
Cell : [protected]