Idea Cellular — Worst Customer Support Communication

Address:

Maharashtra

Dear Sir,

It was a totally mess with the communication with Idea Customer Care. I started with the issue for getting frequent unexpected international calls on my number [protected]. For that I called up on 12345 (Idea Customer Care number), the guy over there didn't spoke professionally and spoke in a very unclear & upsetting tone, so I was frustrated. He said "you don't understand what I am saying" (in an very unprofessional and unexpected way). So I called up on 198 to make a complaint about this unprofessional communication happened. The first guy (on 198 line) said that he will investigate internally and can't register the complaint. He then diverted my call to his senior Mr. Magar, Sr. Supervisor. But still he didn't give me the Complaint No. even I asked for any type of reference ID that I can keep for my communication. He denied taking the complaint, as I think he wanted to protect his team.

Otherwise Idea company shouldn't call 198 a COMPLAINT NUMBER. My complaint was not entertained and was not considered seriously. I am very upset. Calling on 198 to register such complaint won't be entertained. I won't forgive myself for choosing Idea Prepaid.

I suspect this unprofessional communication happened because I am a Prepaid User. Previously when I was using postpaid connection, the customer care executive have always spoken with me in a soft & good tone.

Hoping for the Justice by giving the complaint ID for the same. As I believe this is my right.

Regards,

Gaurav Kakade
+91-[protected]