[Resolved] Idea Cellular — Wrong Charges for my idea postpaid bill.

Amit K Jha

from Kanth, Uttar Pradesh

Address:

New Delhi, Delhi

My Idea postpaid cellular number #989123XXXX and customer relationship account No.[protected]. Company charged wrong bill against my cell number and its about to charge INR 7, 145.08 ( Seven Thousand One Hundred Forty-Five rupees and Eight paise) for the month October 10, 2013. Last month I activated GPRS plan, as a rent @Rs 98/month and its applicable free data uses 2GB i.e 2048 MB after that it will charge at 2 paisa per kB but I used only 1295 MB within a month. Please do me favour regarding charged against wrong bill.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you.Request you to reply us with your mobile no, and alternate contact number or else you can visit our website: http://www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Amit K Jha

from Kanth, Uttar Pradesh

To
Customer Care,
Idea Cellular;
I apologise to regret the inconvenience caused by me. I already mention my customer relationship account No.[protected]. My mobile number is 0 [protected] and alternate Contact Number is [protected].
I spoke to Idea Customer Care department with an agent name as "SANJAY _GOSWAMI" on dated 10 october, 2013 at 19:30Hrs and he lounged my complaint through Communication id C1-[protected].

Thanks & Regards,
Amit K Jha
Delhi 110092.

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We regret to inform you that your number has not been activated due to CAF rejected. We would request you to contact your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular

Amit K Jha

from Kanth, Uttar Pradesh

To The !dea Cellular;
Kindly explain me what is CAF Stand for? I Could not able to get that, my number has not been activated due to CAF rejected.
Amit Kjha.

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We wish to inform you that the services for your Idea number have already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Amit K Jha

from Kanth, Uttar Pradesh

To
Customer Care,
Idea Cellular;
I completely keep in touch with Idea Customer Care but still my complain doesn't short out. So please tell me exactly how many days it will take to complete short out of my complain ?
Amit K Jha