[Resolved]  Idea Customer Care — Deduction of amount in bill with confirmation

respected sir
my m.no-[protected]
name-vikas khare
mene 3-7-10 ko 180 Rs. se recharge kiya tha jispar 180 Rs balance milna tha. par mujhe 163 Rs. mila remained balance mujhe abhi tak nahi mila.100% balance ki news mujhe 50505 par call karne se mili thi.mene customer care par call karke cumplain ki thi jiska no-[protected] hai.abhi mujhe customer care se call aaya ki apke no par 100 % balance ki subidha nahi hai.
pls.solve this matter and give me my remained balance.
thanks...

Dear MD
my add : S K Sinha, AAO(Admin) O/o CGDA, Delhi cantt.
email : [protected]@in.com
Your custormer executives are activating services on mobile even after my denial. Today I talked to Mr.Sonu at 11:55am about this but he didn't talked proerly and told, you can complain to my MD, thereafter disconnected my call. This compelled me to complain . Secondly at night my balance was was Rs. 39/- and in the morning after talking for 3min 20Sec my balance became 0. The reason was not clarified by above said executive. Hence it may pl. be clarified to me. Also requested to take necessary action in this regard and intimate me please the action taken.

Dear Sir,

My mobile no is [protected] im from Bangalore, weekly thrice 5 Rs is getting deducted, some message is coming from TD1 Ch-99 and immediately 5 Rs is getting deducted, i have no idea what it is, whenever i call customer care there reply is im downloading pictures but the fact is i have not activated GPRS and im not dowloading anything without using simply amount is getting deducted, several times i called customer care and gave compliant but no action taken till today.

several times i called customer care they connected me to GPRS section they clearly told im not downloading anything, so we cannot do any thing again you speak to customer care executives, without activating simply im losing my money, pls find an solution for it, take some immediate action against it.

sir please tell me which reason my balance is loss

your customer care se response sahi nahi milta he to hum kisse bat kare usi vajah se maine aur mere jitne bhi sage vale dost he sabko maine idea cancel karva ke apna paisa se portability kava ke vodafon dalva diya

Mere [protected] number par se roj 20 rs kat jate he isko band karva ne k liye meaine ek hi din me 15 bar aur total mila ke minimum 50 se bhi jyada bar care me bat kiya lekin sab ne muje alag alag skim chalu he aaisa batatya aur aaj tak iska solution nahi aaya dear sir, aga hamko customer care se sahi response nahi milta to hum kaise complain kare please reply, aur aaise gadho ko mat bithaiye varna idea pe se abhisek ko bhi vishvas uath jayega, please check it. aur yeh number par kon kon adhikari ne bat kiya tha vo bhi check kar do, Thanku U.

I have been using this service from the last 6 years now..My number is [protected]. I am so sick and tired of talking to your uneducated customer care agent who does not know what they are talking about..I am very much furious about this matter. I want some one higher superior to call to me urgently or else i have to go to consumer court stating everything. I have all the reference numbers and agents name whom i have spoken with..

1) I have recharged my account for 150.00 an hour ago and till now the balance has not come to my account.

2) I had a balance for 147.00 and i activated caller tune which had cost me 45 rs (15 rs for song + 30 rs for the monthly rental), but the next day morning i notice that from 147.00 my account has gone to 80.00.. Do you guys know something called a subject (147-45 =102) and not 80.00.

But i am not uneducated and i keep checking my balance after every call i make or before activating any service. This is cheat which your company is doing it. If you have to rob money like this, , ask the customer they donate you..Please do not rob like this. I want my balance from 102-80 = 22.00. I want this refund immediately. Your agent named Sushma who promised me on 15/06/2011 that she will refund that amount. It does not happen till date..

I am very much concerned about the top up of 150.00 which i have done today and till now the account is not yet credited to my account..We do not earn for you people to pay unnecessary.

Thanks & Regards
Nisha
[protected]

m2w libra activate my no is [protected].my sms deduction rs 10 for my number but this no is deactivate on this system ...pls return my balance rs 10 for m2w libra.pls deative my no is [protected].

Dear MD,

Your custormer executives are activating services on mobile even after my denial. Today I talked to Rupali & day before yesterday i talked to Mr. Arun & Dinesh about this but he told, that your service has been deactivated now & again this mistake will not happen from our side but today you did a same thing with my No. & activate SMS plan & again deduct an amount from my balance, after that Rupali said that there is no issue you can complaint in wriiten also & in Google. It doesn't matter because thereafter she disconnected my call. This compelled me to complain . Secondly at yesterday evening my balance was was Rs. 24/- and aftersome time i called someone & find my balance was Rs4/- . The reason was not clarified by above said executive. Hence it may pl. be clarified to me. Also requested to take necessary action in this regard and intimate me please the action taken.

Please do not rob like this...