[Resolved]  IFB Appliances — MANUFACTURING FAULT

Address:

Ludhiana, Punjab

That I had purchased the adove said Washing machine from Bansal Teleshop Ludhiana on 10/12/2008 & on the said date your represtative Gurbinderjeet Singh along with Service centre person Jasbir Sandhu installed it At about 7:30 pm & gave the demo & during the demo of washing the said machine torn the clothes & I immedieatly asked your reprentative Gurwindr jeet singh to take the machine back because it has technical and manufacturing defect but on the request of Gurwinder jeet singh Your company representative to kindly retain the machine & i would remove the fault tommorrow & on the next day Gurwinder jeet singh along with Jasveer Singh came & did something with the machine & removed the fault temporarily but i was not satisfied.After few day there was another problem i.e leakage of water from the washing machine along with the initial complaint for which the complaint was made to your service centre. Then after few days back there was blocking of the main supply of the water to the machine after that the machine gave electric sparking in the lower portion of the machine during the process of washing.

During the above said problems no. of complanints were made at your customer care with the following ref. nos.

[protected] dated 15/6/09

[protected] dated 05/10/09

[protected] dated 28/6/10

[protected] dated 30/8/10

[protected] dated 20/09/10



On dated 23/09/10 at about 7:30 pm your service centre representative Mr. Amandeep came & I told him about the leakage of water at the lower portion of the machine he checked the machine & after that told me to load the machine but I informed him that due to odd hours it is difficult so please come tomorrow morning at 10 am and at that time we will load the machine & check it out but he frankly refused to come in the morning.but from that date till today he has not attended the above said complaint 5135307/ dated 20/09/10 id no.1716117. & the same problem is sustaining in the machine.the matter was also brought into the knowledge of service centre incharge Sanjeev Mehra as well as Branch Manager Vishal Malhotra at Ludhinan but no fruitful result was there.

I further would like to inform you that your service centre at Ludhiana is giving very poor service to the customers including myself, your service center receptionist Pooja is nerver ready to listen the customer

Even Your service center incharge Poonan is not ready to listen the customer whenever any problem brought before her on the phone she frankly says to contact the customer care centre at Calcutta & dose not satisfy the customer & your mechanics Jasvir Singh, Vishal,Amandeep are inefficient & having very poor knowledge of their work & unable to satisfy the customer & only temporarily solves the problem after three or four days of the complaint for which the complainant have to suffer due to poor performance of your above said employess and this is my personal bitter experience

I request you that if you please send an efficient officer to verify the above said facts you will come know the poor functioning of your Ludhiana service centre . you will feel how I had to suffer an irrepairable loss & mental torture due to the above said defective machine during the above said period.

I would like to inform that I am your customer since 1997 & using lots of products of your company which are performing extraordinaly including the previous washing machine.

Please look in to the matter urgently & and an enquiery be conducted & my above said machine be replaced as early as possible.
thanks

A.S.NEEL(Advocate)

[protected]