[Resolved]  IFB Appliances — Fraud Service

Address:

Chandigarh, Chandigarh

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

complaint No. 4279434

Tanveer
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