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IFB Bosch Washing Machine - Elena - Non Attendance/ Negligent service routine

 
8 Reviews
User
  Mrs Shirley G e Fazal on Oct 28, 2011
Sir , I have been a user of the IFB Bosch Washing Machines , which I have two and also a Microwave Oven. Almost 6 months ago I noticed a leakage in my washing machine , I immediately lodged a complaint with their service Centre . Since no one seemed to respond for a long period, I filed another complaint with their service Centre. This time a technician ( FELIX - phone No. 09764153403 ) came , opened the machine and checked what the matter was, asked me if I had a Service Contract , and since I was not too sure, he said that he would confirm with the technician who had earlier serviced my Washing Machines,and tend to the problem immediately. There was no sign of this Technician for 3 months and I kept calling this Technician on his Cell phone which he refused to answer. Finally fed up, and totally disgusted with the matter , I called the person in charge of Goa IFB BOSCH Washing Machines Servicing etc- Mr Shailesh ( phone no.9326128479 ), I explained the problem and he said he would send along a technician immediately. A technician came the next day , opened the machine and checked what the matter was and said that he would order the required damaged part and attend to the machine as soon as the spare part was available. It's been almost 2 months and I am still awaiting the repairs to my washing machine.My last Complaint No. was 7070411 and Permanent Personal Code I.D. is 1582343.
Complaint comments 7 Comments     Updated:
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User
Vijay Verma IFB Washing Machine Elena  - India
 

non attendance of complaints - IFB Washing Machine ELENA

We are using an IFB ELENA model washing machine and are now facing some problem in its working. We registered the complaints to the dealer but remained unanswered. We tried on the cell no.(9335249356) provided for complaints but again obtained no response. Last week one of their person some Mr. Iqbal (9336666965) came down for the inspection but rather solving the damned problem he broke down some part of the machine and the machine has stopped functioning. We would like you to please take actions on the problem placed down to you.

Vijay Verma
D-90, Sector-P
Aliganj
Lucknow
Mobile no. 9235600362
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User
DR MANMEET CHHABRA IFB Washing Machine Elena  - India
 

PROGRAMMING DISTURBED - IFB Washing Machine ELENA

THERE ARE 2 PROGRAMMES IN MY WASHING MACHINE: ONE FOR NORMAL WASH AND THE OTHER FOR EASY CARE WASH. AFTER COMPLETING THE FULL WASHING PROGRAMME OF NORMAL WASH THE MACHINE COMES TO END AND STOPS, BUT IF AT THAT TIME THE POWER IS NOT SWITCHED OFF, IT JUMPS TO EASY WASH PROGRAMME AUTOMATICALLY AND RE-STARTS AGAIN. THIS HAS STARTED SINCE LAST 2 WEEKS, AND I DID NOT HAVE ANY SUCH OR OTHER COMPLAINT SINCE LAST 3 YEARS.

PLEASE NOTE THAT I AM AVAILABLE AT HOME ONLY AFTER 6 PM
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User
Geeta Saxena Elena  - India
 

Negligence of IFB - Elena

I own Elena washing m/c which was purchased from Mumbai in 2005. There after we shifted to Ahmedabad in 2006. The machine is not in warranty period. However I have always taken AMC for the same.

I have few concerns and it is written as under for IFB’s attention.

The first AMC service provider neither bothered to serve the machine nor given any documents supporting AMC, instead he accused us for one or the other reason.We did not have any support from your local office either. This time when we came to know about the new service provider’s arrangement we were pretty hopeful .

• During mid of 2008 we had frequent problems of small clothes’ trapping inside the m/c . After persuing a lot, the engg had visited our place and the rubber gasket of the door was changed. The gasket was too hard and we were told that it would become soft once in use. As I was not convinced, the same was written in service book.But no one from IFB bothered to call us.
• In July 2008 one fine day the inlet water supply started over flowing for which the m/c was attended and the problem was rectified . As I’m a working woman the engg attended the m/c when my children were home.Since then the machine started vibrating at such an extent that it shifts at an angle of more than 60° . To our utter shock it was informed by the service engg that the rubber pads of the m/c were missing and need to be fixed up afresh.In my opinion the pads may worn out but can not be missing and this could be the act of the engg who attended the m/c earlier . However the pads were fixed up but the problem was never rectified. The feed back was asked from IFB through SMS in this regard which was given negative by me. But again no one from IFB bothered to call us. I was given assurance by your CCE that any of your senior engg would attend to the m/c . Engg visited our place and the ridiculous reason which was given for vibration was the hard rubber gasket of the door. As a feather on IFB’s cap one more problem has accompanied the previous one and that is the excessive noise at Rinse and Spin settings.

Can some responsible person acknowledge my mail and take pain to justify all the negligence shown by the company ?Further can any one convince me why should I not take this matter to consumer forum to wake up asleep IFB officials ?

Being a textile technocrat I understand the quality of washing with front loading m/c and this was the cause of buying this m/c . My faith in IFB was lot before a year but it has vanished due to poor services offered and the negligence of the IFB officials. When the systems are not managed properly there are no use of adopting them ( e.g. service book comments or the SMS feed back).

However this is my last trial to look for IFB’s attention and I’m hopeful to have a positive response for the same.
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User
Shakuntla Sharma IFB Washing Machine  - India
 

Non attendance by service technician - IFB WASHING MACHINE

On 30th October around 1:00 PM I phoned 18604255678 and requested a technician to attend our washing machine at G14 Green Park, New Delhi.

I was told that the machine would be fixed within 48 hours.

No one has attend our machine ass of now - 3rd November .

Shakuntla Sharma
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User
nrgurnani IFB Washing Machine Elena  - India
 

Unacceptable performance - IFB Washing Machine ELENA

Right from the date of installation,the machine has not performed.Whole machine shakes uncontrollable level while in high speed running.
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User
aaaaa123 IFB Industries  - Gujarat, India
 

Non attendance - IFB

I have made complain to IFB service centre online before some days nearly about a month ago.I have informed the service centre at Rajkot locally to attend my complain at my convinietnt time and convinient date , eventhough man came to my home without informing one time, he did not give me time to reach at my home for some minutes too. Due to my work, i stay at home just in second saturday and sunday or holidays only.after many time request for attending my complain at my convinient time , it is still not solved, may be they ( Service centre-Rajkot )do not intrested to attend it as i have not purchased it from their shop. The authorised service centre owner also selling washing machines. Is it my fault that i do not buy it from their shop? pls look and do something . If company wants to attend my complain , they need to come on and at my time after confirmation about that i can be available at home or not.Washing machine's warranty period upto 5.11.2012. Do i need to wait upto that date ?
N May 9, 2011 by
User
DEBADZE2 IFB Washing Machine Elena  - India
 

NON ATTENDANCE OF COMPLAINT - IFB WASHING MACHINE

Sir / Madam,
I have an IFB washing machine since 13 May 09. The machine is still under warranty. Presently the machine is serviceable and a complaint to this effect has been lodged on 20 Apr 11.The complaint no is 6219785. the service engineer had come and inspected the machine. The machine requires a change of the drum and the stone. we were told that the same would be done as the machine was under warranty till 13 May 11.

Since then the machine has not been repaired. The service engineer has not turned up. Neither do they attend the tel calls. No feedback has been received from their side either. I am apprehensive that the company is buying time till end of the warranty period so that they can charge us for the repair.

Please help.
Mr Moitra. (9978910656 , 9978910397)

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    IFB Bosch Washing Machine - Elena - Non Attendance/ Negligent service routine