[Resolved]  IFB Industries — Poor Service

God save us from IFB !!!

My experiment with IFB washing machine began when I purchased it eight years ago. Every thing was smooth till it had a breakdown.

These consumer durables like washing machine require regular servicing, so I purchased a service contract with IFB. I have it almost for six years in which I have almost paid the original amount of the machine.

My trouble began almost fortnight before when my w/m stopped moving and came to a grinding halt. I immediately lodged a complaint at the customer care. The customer care gave me a customary answer in a voice of silken fabric – ‘your call will be attended in a day or two.’

To my and everybody’s shock even after thirteen days my washing machine is left in lurch without being attended. I made several calls at Ahmedabad IFB office. They kept promising but to no avail. I also contacted franchisee office, but I met with curt answers.

This is a poor advertisement for IFB. After paying so much for service contract, I received a shoddy treatment from IFB. I am harassed and disillusioned. My old parents do not know what to do with dirty clothes. I have been paying Rs.40 a day to the domestic help and still she is not regular.

IFB boasts of good service network and a whopping sale, but has it ever thought about customer satisfaction? It’s my bad luck that I recently ended up purchasing IFB microwave. I know I am doomed.

IFB is good as long as it has no service problem.
Think…. Think…. Before you buy IFB!


Prof. Radhakrishnan Pujara
19- Purshottam Bungalows
Opp. Grand Bhagwati Nr. Gurudwara
Thaltej,
Ahmedabad
Phone-[[protected]]
[protected]
[protected]@gmail.com

am having ifb digital washing machine. Detailed below::
Sr.no- WTDIG 6kg B013713
Dt. of mfg. - 20/11/07, Weight - 78kg.
I register my complaint regarding "more time consuming for rinse and spin operation.Ticket no. of that complaint is '2846155' dated 19/06/09 (10:45 AM).
Your serviceman visit regarding this, he suggest that the circuit plate is faulty and there is need to replace it. But till yet they are not gave any service to us.
PLEASE SERVE US IMMIEDIATLY...
PHONE NO.[protected]
JAGTAR SINGH, C-137, RANJIT NAGAR, PATIALA.

Dear Sir,
I had given my washing machine to M/s. Digitech Services #68/40, Doddaiah Layout, Jogupalya, Ulsoor Bangalore - 560 008 for service & changing of the Drum & Hose pipe as analysed by their engineer on his inspection. The engineer's name is Shivakumar and the person incharge Ramesh. They replaced the drum & hosepipe and returned the same after a week. Payment of Rs.3500 was made vide bill no: 10911 dated 17/07/2009 by cash. The washing machine is making a lot of noise & water is leaking continuously ever sice it has come back from service & change of parts. I've been calling this dealer several times sometimes he fails to pickup his mobile & many times he only gives assurances that he will send his engineer. My machine does'nt work & I'm facing a lot of problem as its been more than a month, and all calls to this dealer is proving to be futile. I hope you can help me in this matter.
Mobile no: Ramesh [protected] & [protected].

i m ravi n i m from vasco-da-gama, goa.
we have using a IFB elena washing machine since last 3 years, .. since last couple of sayz our washing machine stoped working so we call up ur service center and lodge a complain so ur engeneer who's name is nilesh ([protected]) had came our place and he checked the machine then he told like u should do a insurance of rupees 4000/- and after 2 months we will get free service from IFB. what is this goin on in your company... that engeneer when called to repair so he refuses to come at our place and started giving bad words..i means is this u called a gud service...

I have a IFB washing machine for which I have lodged a complaint No. 3663379 on
24th october 2009. It is almost a month now and the fault has not been
attended to. What is the point of having AMC when there is such a delay.

Also it is funny that there is no escalation levels available for the
customer.One has to deal at local level and suffer.

I completely agree to this. I have just made a complaint myself. They are real fraud and cheater.

Please take action against them

Vaishnavi

They are worst agents for service.My washing machine has stopped working after they changed parts and he refuses to attend my call let alone send someone to attend the problem.They have another name to operate "ace machinery service" and some bogus individual names too.

Service not proper, not on time
Dear Sir
I would like to bring to your notice that i got information about Digitech Services from Just dial services and i gave my washing machine for service,
The service engineers, came home at night 8 pm and said that the PCB board was faulty.
He took the board with him and said that he would call us up before geting it serviced.but i did not receive any call.
This person took the board on 18th Jan 2010 and promised to get it serviced in 2 days but i still havent received the bored or a call back.
I am calling this service agency for the past 10 days, asking for updates and everytime, i am told that the engineer has gone out, or they will get it fixed today, but no one came back till today.
I am equally shocked and worried when i saw the reveiews in the Just dial Site.
Please refer to the link below
http://wwww.justdial.com/srch/search_cmd.php?srch=true&sms=&city=Bangalore&define=&value...⇄
Kindly help me in this issue.

Vaishnavi.

I bought a IFB washing machine from their dealer in TNAGAR in Apr'08

There are many complaints raised in customer care for free service as well as regular problems from my washing machine since oct'08 and in this same consumer complaint. IFB do not provide their service as they commited in QUARANREE while purchasing thier product. Pleas circulate among all colleauges and friends, as long as they provide good customer statisfaction.

If anybody wish to go for IFB, Please give the value to your DOBI....

- Velu

My contact number is [protected],[protected]
My Address is: CD 18 Sector 1 Salt Lake Kolkata 700064

Customer code 1050264

Reference to my earlier complain on 1st July till date i have not received my replacement machine though Mr. Anup Goyel and Mr. Basudev Som are both sympathetic and cooperative of your kolkata office but unable to provide me with the replacement according to them there is no supply of the same machine with them. Please let me know what is my fault that i have to suffer so much being an old customer i have been also told by MR. Basudev Som to take a different model but i do not know why i should do so,since this is my choice.

my ifb washing machine is not working for about 15 days. and from that
day, i'm continously trying to get it repair (it is still under extended warranty period)
but to no avail.instead while doing so i've collected a number of contact numbers but no one seems to bother.

Vary bad and poor service from IFB Service center. The people who are working in company are irresponsible. 8 days passed after buying washing Machine but still not given demo. They are only calling but no one visit.

Dear Sir,

We have taken AMC from IFB having AMC no. 206661 dated[protected]. We lodged a complaint on[protected] vide complaint no. 5361477 dated[protected]. One engineer visited thereafter and told us that the motor of the machine needs to be replaced. He also assured us that he will visit us the next day. It is regretted that it has been 10 days since the engineer visited and we are yet to hear from them. We have been calling them ever since and have also mailed them couple of times, lodged complaint on their website but none of them have even responded to our mails.

When we call them up on the no.[protected], we are now being told that they are in Kolkata and we need to call their Delhi No. The Delhi no. that they provide never responds or is switched off.

We communicated our urgency as there is a new born baby and there are sick people at home (Chickengunia). And now it has been around 15 days that we are suffering like anything.

The most agonising thing is that they are not responding at all. I am totally helpless and am seriously considering the legal options.

Request you to help incase its possible.

regards

M S Bhanja
[protected]

They are still active even after sooo many days I am so shocked ...I dialed Just dial 3 days back and got a call from them ..The person named Sadiq came to my place and told the motor is not working ..he said they need to replace the motor ..took the Motor and PC board . Since morning I am trying to call them, sometimes they do not pick the phone and sometimes a lady picks up the phone and says the concerned engineer is not available ..so will send some other person later .
After reading all these comments I am concerned about the parts of washing machine ..and also am wondering how long will they cheat people and shocking part is they are still using the same name .
I will try my best to not to let them get away .
I have already called just dial and lodged a complaint agaist them .

Smita Sinhal

I had the same experience with these guys. Very poor response and poor quality technicians ! if one thing they are prompt, is charging hefty bills without actually rectifying the problem! Pls think before going to this service centre ! I had a very very bad experience - Catherine Figarado

I have give a complaint to IFB on 9th May regarding my Washing Machine is not working due to some internal problem, I have called the customer service and updated them on 11th .one person come to my house and told that he is from IFB and he wanted to check the washing machine. After 10 mints he came and asked me do you have warranty. I said yes. He told that he will come back in another 30 minutes and he never came back. None of your guys turn back I keep on call your customer severe and more then 4 times the response is not up to the mark
I am really very very disappointed about the poor service.

MY COMPLAINT NUMBER 6741875, THE SERVICE PROVIDER NAME MR SRINIVAS CELL NUMBER [protected], [protected] OUR ADDRESS 63-3-154/F, INDIRA COLONY, NEAR JYOTHI GAS GOWDON, SRIHARIPURAM, VISHAKAPATINAM 530011, WE HAVE BEEN CONSTANTLY ASKING FOR THE REPAIR OF THE WASHING MACHINE, THE PERSON IN-CHARGE HAS NO MANNERISM TO SPEAK WITH THE CUSTOMER, HE APPROACH TOWARDS CUSTOMERS IS VERY RASH, NEITHER DOES HE PICK UP THE CALL, NEITHER DOES HE PROVIDE SERVICE, ITS BEEN 2 WEEKS THAT HE HAS BEEN PROMISING TO REPAIR THE WASHING MACHINE MODEL EXECUTIVELITE FRONT LOADING IFB. REQUEST FIRM ACTION TO BE TAKEN AGAINST THE SERVICE PROVIDER....

REGARDS,

LIEUTENANT COMMANDER PRAVEEN MATHIAS, INDIAN NAVY

Customer car service number provided in the website is not working

Customer car service number provided in the website is not working, VVVVV poor experience with IFB Air Conditionor and Customer Service of IFB