[Resolved]  IFB Industries — Very Very Bad Service

I have bought a dishwasher IFB-Neptune, a month back.Suprisingly its not the machine that is giving problems, it is the service centres here in gurgaon who refuse to supply the required detergent S and salts.Its been 3 weeks, they either keep saying, we will call you back regarding this, or, nobody to deliver it, or, tomorrow it will reach you, or its out of stock.I have called the different telephone nos. given to me, of the centers in gurgaon, bangalore.Asked for numbers of seniors, their nos.proved to be unreachable.Mr.Inderpal's no. is out of service, Mr. Bhuvaan Joshi's no., there is no answer, as he is on sick leave and nobody is left to take charge in his place.
For your appliance, performance of which i have been giving lot of positive feedback, sorry to say has left a very bitter experience regarding the availability of detergents/salts.
Few minutes back, the detergent and salt has reached me after lot of harrasment and time.Upon being asked about the reason for the delay, I was told that they concentrate more on repair services and not on delivering these products.That is truly an insight to how things work after we buy an appliance for which the said products are not available off the shelf.We depend on you to deliver it to us.I maybe just a homemaker, but i wanted to bring to notice this experience, so that we as customers can see a more smoother working of things, and a lot more to be desired from the service centres around us.And also nobody who after buying IFB appliances have to suffer the way i have had to.Thank you.

I am sumit tokle from mumbai. and i bye IFB washing machine on 25 of september. And it is not working very well i.e. it doesn't start the channel for any request...


so plz replu me as soon as possible...

Dear Sir
I purchased IFB WASHING MACHINE from Ahmedabad a-one electronic maninagar on 12/10/2008 .For demo I follow for several times to comany .Enggg has not given complete demo.As it is fully automatic engg.Instructed water leve to be controlled by manually. Dryer function is not working in new brand machine.
Senior staff of ahmedabad office has not respond my e-mail answer
company missleading the customer .i request you investigate the issue and Replace the machine or give back my rs 12000/ back.

resolve the matter

thanks
Hemendra dave

IFB WASHING MACHINE — Poor,non existent service

My washing machine under AMC got weird sound on 8th jan. 09 I lodged a complaint.Inspite of repeated complaints, tel. calls nothing happened for 2 months.I got in touch with vendor(Pankanj electronics), who were helpful.IFB called to inquire and when we told our problem stilll nothing happened.Finally after calling vendor again, I got the no. of Manager whom I called and then finally it was repaired about 10 days back (almost 3 months after i lodged 1st complaint). It worked fine for about a week and then it started leaking water, I lodged another complaint on 30/3/09 but so far nobody has bothered to call or visit.It is lying unused!

IFB is the worst company I have ever used a product of, not only are they negligent in their post sales service but are incompetent and rude.

I will never advise anyone to buy any product of IFB

CUSTOMERS BEWARE

I have bought a dishwasher IFB-Zephyr EX which was installed after four months of purchase that too after threatening to take the company to consumer court.The service centres have executives who do not have a clue on how to address the customers problems. They keep saying they are sorry and will get back to us with a solution but never do so. The detergent and softeners are never supplied on time (average waiting time is three weeks to one month) None of their senior executives are ever available on phone and e mails are not responded to

I have registered a request for detergent supply two wweeks back and after calling up five dofferent people and wasting a lot of time and energy it has still not reached me.

I am taking the company to consumer court and would like to request fellow consumer friends who have been harrassed similarly to follow the same. If all o[censored]s join hands we an force the company to either provide quality services or close its office

regards

I completely agree that after sale service and also the quality of products of IFB are very very very poor. They genuinely think that with good advt./ publicity with stars etc. they can easily befool the indian customers and not without giving good quality and service. I bought a fully automatic washing machine (6563) but after only 7-8 months, it started giving tourble terribly and it is almost 4 months and after registering so many complaints (Nos. 4974473 Dt. 21st August, 4937210 Dt. 14th August, 4769571 Dt. 11th July and 4574166 Dt. 30th May 2010), the fault could not be rectified till date. Not to speak of concerned persons at authorised service centre, also, there is absolutely no use to talk to the executive of the company (Ms. Anikta, Ph: [protected]).


Sanjeev
[protected]


I suggest NEVER EVER go to buy this company's product.

donot make the mistake of purchasing IFB gadgets . Equipments are good but service is non-existent. Moreover, they appoint crooks as service centres who spil the machines .
This is a Kolkata based company, heavily unionised, so not bothered also