[Resolved]  IFB Dishwasher — NO RESPONSE

The IFB service is really bad, the engineers just dont respond at all. Would not recommend IFB for this reason.

I bought a IFB dishwasher from Lanmark Kottayam on[protected] and the very second day the switch
developed a complaint and after repeated calls no one has come from the office concerned.
Mohan kuriyan

IFB Dishwasher — The worst aftercare ever

I have had a complaint with IFB for 6 weeks now. I call roughly twice a week (moving to daily from now) and am always told someone will call me. Nobody does. I have never experienced such appalling customer service in my life. They even tried telling me that the dishwasher was not under warranty at first. However as there is a 2 year warranty and I purchased it new and have only been in India for one year... They have finally accepted this after I offered to show them my passport to show when I arrived. Outrageous doesn't even come close and I am wasting so much time on this.

Matt, Delhi.

Even i agree with other complaints. Service is very poor specially in New Mumbai and there technicians are not qualified and trained each time when i complaint about the drying system each technician gave me different problems finally i stopped calling them. Even i[censored] order for rinse aid/salt or detergent one need to wait for a long time so i prefer to buy it in bulk after sales service is very POOR. Even I would never suggest anyone to go for IFB PLEASE DO NOT BUY ANY IFB PRODUCT

I too have an AMT but of no use as customer service is not responding. Is there any IFB office in Bangalore where one can go and talk instead of talking over phone.

Well it is now 17 November and IFB have yet to fix the problem with the dishwasher, or even call me to say they are coming. I have never experienced anything like this. If you are considering buying an appliance, do yourself a favour and DON'T buy anything from IFB. No customer service, no culpability and the machine is still under warranty for 6 more months! Possibly the worst company/products out there.

IFB - Dishwasher NEPTUNE — Bad quality service

Hi,

I possess an IFB Dishwasher for the past three years. I have been having continuous problems with the performance of this machine since the last year.

The biggest problem is the service that the service centre in Pune provides. The issues are as follows:

1. Lack of professionalism and bad response time. Lot of follow up required even for their attention though I have signed an Annual Maintenance Contract
2. Lack of knowledge of the product by the service personnel
3. Lack of availability of the necessary spare parts
4. Lack of availability of the consumables for the dish washer

I would like to register this complaint with the consumer forumn to ensure better quality service in neat future.

Thanks for the expected help in this regard.

Mandar Thakurdesai

IFB — No customer service or response despite contacting them for one month

We live in Chennai.
We had purchased an IFB washing machine 2 years ago. The product has crossed the warranty period. However, it is under Annual Maintenance Contract (AMC).
We are having a problem with the washing from the past one month. We are contacting the customer care/service center from the past one month. They say they have registered the complaint and will be sending a mechanic to repair the fault every time we contact them. There has been no response from them. We have contacted all the people from the lowest to highest level in their company but each one points a finger at the other and there is no action taken. This is going on from the past one month. They promise us they will be sending technicians every time we call them within 24 hrs but no one turns up. Because of this, we are forced to cancel our programmes and wait for those people but in vain.
So, I want the money back which we had paid for the AMC and a proper compensation.
P.S: If I have ever given this complaint , it is out of sheer frustration. This might be a big issue to some and a small issue to some others but from my position, it has been a big headache. I have only been running my phone bills.

IFB is a good product but their service and attitude of service people is pathetic. despite having AMC, problems have not been attended and calls are not being attended. RIDICULOUS servise set up.

oh i too had a very very bad experinace with there service in chennai ...these sevice men hardly know to attend repairs...they dont know the meaning of service also ...if they had to sustain in the market they hav to take these words seriously ...if they take it serious hope they wil make my mac bak to condition ...totally uncommited people..

I AGREE WITH THE COMPLAINTS. THE MECHANIC DEPUTED BY THEIR CONTRACTORS/ SERIVICE
CENTRE FOR REPLACING WATER INPUT PIPE WHICH WAS DETACHED FROM THE WATER TAP AS PER MY COMPLAINT CAUSED DAMAGE TO ICU BY OPENING THE MACHINE BOX WITHOUT MY CONSENT WITH THE INTENTION OF MAKING MONEY. THE MACHINE WAS IN WORKING ORDER A DAY BEFORE HIS VISIT AND THERE WAS NO
REASON FOR OPENING OF MACHINE BOX AS MY COMPLAINT WAS FOR REPLACEMENT OF WATER PIPE ONLY.HIS INTENTIONS FOR MAKING MONY BY CREATING FAULT IN ICU WAS PROVED
WHEN A SECOND TECHNICIAN WAS CALLED ON LODGING COMPLAINT WITH THE COMPANY BRINGING THE WHOLE ISSUE TO THEIR NOTICE., THE SECOND TECHNICIAN CLEANED THE ICU AND STARTED THE MACHINE WITHOUT ANY REPLACEMENT OR REPAIR.
NOW AFTER ABOUT THREE MONTH THE MACHINE STOPPED WORKING AND A
TECHNICIAN CAME AND REPLACED ICU AND STARTED THE MACHINE..BUT AFTER
SOME DURATION IT WAS FILLED WITH WATER AND STOPPED.THE TECHNICIAN ADVISED FOR REPLACEMENT OF PUMP.
I FAIL TO UNDERSTAND REASON FOR POOR QUALITY AND SUBSTANDARD PARTS
OF THE MACHINE. SUPPLIED BY SUCH A REPUTED COMPANY. I ALSO FEEL THAT THE TECHNICIANS BEING DEPUTED BY THEIR CONTRACTORS/SERVICE CENTRE
ARE INEXPERIENCED AND UNTRAINED FOR HANDLING SUCH SOPHISTICATED MACHINE AND CREATE PROBLEMS FOR THE CUSTOMERS WITH THE INTENTION OF MAKING MONEY .THE COMPANY HAS NO CONTROL OVER SUCH CONTRACTORS
AS THE DO NOT TREAT THE COMPLAINTS SERIOUSLY .THEY MUST DEPUTE WELL EXPERIENCED ENGINEER OF THE COMPANY TO LOOK INTO THE DEFECT AND REPORT.
MY MACHINE HAS BEEN DAMAGED BY THE CONTRACTORS OF THE SERVICE CENTRE..THE COMPANY SHOULD INVESTIGATE IN THE MATTER WITHOUT DELAY.
VEENA HANDA/SK HANDA
[protected]
[protected]

i lodged complate many times no responce pl take action
smt zareena-gokak-591309

On 27th August 2010 I had purchased a dishwasher and the dryer was not functioning. After lots of persuation, it was replaced on 5th September 2010. Again the same problem experienced. Mechanic has very limited knowledge about electronic and electricity. Mechanic was telling that the plug point was not earthened that is why the dryer is not functioning. This reason very difficult to understand. Again complaint lodged for replacement, God knows what will happen. The customer service particularly at Delhi is very very poor.
Try to avoid purchase of IFB Product.

IAM MRS SRINIVASAN PRRMANENT ID2182051 AND COMP NO 121592 DT[protected]

I WOULD LIKE TO ADVISE ANY BODY NOT TO PURCHASE IFB DISH WASHER. VERY POOR
CUSTOMER SERVICE. IF THE COMPANY IS NOT ABLE TO PROVIDE THE SALT AND RINCE AID ETC WHY AT ALL THEY SUPPLY THE ITEMS.MYSELF BEEING AN EMPLOYED WOMEN ADVISING ALL MY OFFICE FRIENDS NOT TO PURCHASE ANY IFB PRODUCT.TODAY THERE IS AN AD IN TIMES OF INDIA FOR IFB PRODUCTS. IS THE COMPANY NOT ASHAMED OF RECEIVING SUCH COMPLAINTS AND STILL TRY TO SELL THEIR PRODUCTS?

IFB-NEPTUNE DISHWASHER — Sudden break down of dishwasher !

Dear Sir/ Ma'am

This is to bring under your kind notice that I, Ashish Gupta have IFB-Neptune Dishwasher and it has sudddenly broken up due to some reason.We have been trying to fix it up but unable run it.It is causing my family some serious troubles. I am sorry to say but I am highly disappointed by your after sale services as despite of repeated complaints made to your customer care executives no action has been taken yet. This is my fourth complaint to you. Plz look into the matter and send across some executive ASAP to fix it to below mentioned address-

Ashish Gupta
House no. 1580 A, Raj Block
Naveen Shahadra
Delhi -32
M:[protected]

It is surprising that a company like IFB has such useless dealers/service centres who NEVER respond to your calls for the detergent. I am in Pune and for the past over two weeks the dealer has been promising to deliver the powder within "two days"...and I am still waiting.

I HAVE PURCHASED DISHWASHER APPROX. in OCTOBER 2009.there was a problem in august 2011.IN SPITE OF REPEATED CALLING THEY TOOK AROUND 10 DAYS TO ATTEND TO THE COMPLAINT AFTER WHICH IN SPITE OF REPEATED REPAIRS THEY COULD NOT RECTIFY AND THEY WANTED TO TAKE MACHINE TO THE SERVICE STATION TO CHECK THE ACTUAL PROBLEM.IT TOOK ANOTHER 15-20 TRANSPORT THE MACHINE.THAT WAS ON[protected].TILL NOW THE MACHINE HAS NOT BEEN RETURNED.THIS HAS HAP[PENED IN SPITE OF CALLING REP[EATEDLY, MAY BE AROUND THIRTY TIMES.WE HAVE AN EXTENDED WARRANTY OF 2 YEARS WHICH WILL END IN OCTOBER 2012.SAME THING HAD HAPPENED DURING THE PREVIOUS YEAR.EVERY A CALL IS MADE A DIFFERENT PERSON WILL RECEIVE THE CALL AND EACH OF THEM WILL REPEAT THE WORDS"SORRY SIR I WILL SEE THAT YOUR PROBLEM WILL BE ATTENDED WITHIN 24 HOURS., BUT NOTHING WILL BE DONE.
I WILL STRONGLY RECCOMEND NEVER TO BUY ANY IFB PRODUCTS.THE SERVICE IS PATHETIC AND THE PEOPLE ICONCERNED ARE VERY CARELESS, CALLOUS INHUMAN AND NEVER CAN UNDERSTAND THE PROBLEMS OF THE CONSUMERS.
DR.A. UDAY, BANGALORE

Dec 4, 2011: We have an IFB Zephyr dishwasher purchased on 8-7-2007. It is under renewed AMC. At 4 p.m., I lodged a complaint on[protected]Complaint No.7772257, ID No. 1109473) that the dishwasher was not functioning. I was told that within 24 hours, a Serviceman would visit.
Dec 5, 2011: Two Servicemen visited at 2 p.m..Spent 10 mins and said Control Board needs to be replaced, will return when the part becomes available. Said we can use the machine in cold wash but had no time to demonstrate how!!!. Later, we tried to do a cold wash. It did not work. Phoned the call centre who asked I speak to Mr. Michael on[protected] or 24475969. I tried but Mr. Michael was not well, so had gone home. No one could give me a satisfactory response.
Dec.6, 2011:9.45 a.m. spoke to Mr. Michael, who said he would phone me in a half-hour. He did, and promised that the part would be changed today. Welcome News when others in the set up were saying that it may take 2 or 3 days! They even said that the Company only promised a Serviceman's visit in 24 hours and no commitment when repairs would be completed!! Anyway, I was happy to get Mr. Michael's helpful promise that a serviceman would install a new part today.

What IFB needs is more Michaels. The only way to improve their Service, which, I agree needs much attention.

Service of IFB dishwasher is baddd! Called them several times for supply of powder and service.. NO response!!

IFB washing machine : water leakage

I am using IFB washing machine, huge water leakage is there.