[Resolved]  IFB Elena Dx — Doesn't work

Address:

Chennai, Tamil Nadu

Bought an IFB Elena DX Washing machine one week ago in Velachery, Chennai

- Door didn’t close properly, unless the technician shoved in a screwdriver from one side. He took 2 hours to realise
this problem.
- Once the washing machine started water started spouting from inside, one of the pipes was badly punctured and water was gushing out internally.

I insisted I need a replacement. 2 Sales people rushed to my home, took photos of the washing machine from all sides and kept cursing their quality team. They assured I would get a new replacement. Please give us 1 week sir. We will get this done.

I complied, 1 week gone...no news from them. I called up...it took some time for
IFB Elena
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me to remind the same sales guy of who I was. Sir, my senior says for such small issues we can’t give replacement. I gave him a piece of my mind. An hour later the second sales guy calls up and says.... My senior is out of station, I will check with him and call you back.....

Left feeling helpless .... wondering what to do!