[Resolved]  IFB Fully Automatic Washing Machine — Not attending complaint during AMC

IFB fully automatic washing machine — MACHINE NOT REPAIRED EVEN AFTER COMPLAINT FOR THE LAST MORE THAN ONE MONTH

I HAVE LODGED VARIOUS COMPLAINT BUT MY WASHING MACHINE HAS NOT BEEN REPAIRED SO FAR. IT IS UNDER AMC. LAST TIME I LODGED COMPLAINT ON THIS SITE VIDE TICKET NO.2549039 DT 23.12.08. THE PERSON FROM THE VENDOR CAME BUT RETURNED THAT HE WILL COME WITH PARTS BUT THE MACHINE HAS NOT BEEN REPAIRED SO FAR. PLEASE ENQUIRE FROM THE VENDOR WHETHER HE IS WAITING FOR EXPIRY OF THE AMC IN MARCH 2009 OR HE WILL REPAIR IT EARLIER. THE MACHINE IS NOT WORKING AT ALL NOW. PLEASE ASK THE VENDOR TO REPAIR THE MACHINE.

IFB WASHING MACHINE — AMC not being attended

My IFB washing machine is under AMC and I am in DELHI .In spite of the repeated request to the help line no service persons are attending the machine, .I am not able to under stand the reasons for this casual attitude from a company like your repute.

J.K.Jain
C-272, Street No. 8
Majlis Park
DELHI -110033
Tel.:[protected]

IFB WASHING MACHINE — not properly attending

My IFB washing machine is under AMC. complaint no 2656772. I am in Chennai, in spite of repeated requested, service personal are attenting and give some defect in the Drum ( HOLE ) and told us another person will come and replace the drum within a5 days. After 3 days another person has came and verify the macine and told that there is a leak in the tube so he has taken the drum (TUB) back, and told the tbbe will be replaced tomorrow. He has not turned up next day. Then I call ([protected]) in his cell, he told that he has been transfered to another area, so he is not in a position to attend the work. Then I call the Francies of IFB of SAI ENTERPRISES ( PH NO[protected] but no proper response from there.How can we wash our clothes.If tere is no proper response from the concerned persons, what can we do? I request the concer n authraties to take immediate action to rectify the diffict at an early.Tis kind of active is not good(Not attent the complaints) for such a esteem company.

i fully agree with ur comment. t

IFB WASHING MACHINE — machine not repaired even after complaint

My IFB washing machine is under AMC and I am in Hyderabad i have made a complain about 15 days back and till date no action has been taken and when i speak to the person of the firm with whom AMC is been done he speaks bluntly and he says it is not his area of concern and you better call the call center number. This is the normal behavior when ever we make a complane. In spite of the repeated request to the help line no service persons are attending the machine,The manager at Hyderabad is not even attending the calls.I am not able to under stand the reasons for this casual attitude.
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even i am facing the same problem

IFB/Fully Automatic Washing Machine — Non attending the complaint

The washing machine is non functional since[protected] and i have booked a complaint on
[protected] and the complaint No. is 5601313 and my customer ID is 1224620. I have reminded
many times and no technician has attended the complaint. Therefore I request you to do the needful at the earliest,

A P VARGHESE

IFB WASHING MACHINE FULLY AUTOMATIC — NOT REPAIRING THE MACHINE

R/sir
I have an IFB fully automatic washing machine. I have taken AMC with service charge from the company for two years on dated 10/4/11. For that machine I registered a complaint on 23/9/2011 via your toll free no. at 11.00 a.m. and the consumer ID was 2760478 and complaint id was 72281128 and that was attended and the problem rectified but after a period of 15 days it developed problem and I again registered the complaint via your toll free no.on dated 10/10/11 at 2.10 p.m. At that time the complaint no was 7359472. It was attended by your service engineer, Mr Mandeep and he examined the machine and it was told that it has developed a snag in its motor and its drum and also the bearings were not in working condition. , Mr Mandeep told that all the parts have to be replaced and when the parts will come it will be replaced. I requested him to give this in writing but he refused to oblige and also he did not tell us about the days it will take for the parts to come . Till date I have rung up so many times to Mr Mandeep but there is no satisfactory answer and then I again registered the complaint after a month via toll free no and at that time the complaint no was 7505102 at 5.30 p.m. and the customer care person has given me another telephone no. of senior I/C Mr Praveen Kumar ([protected]). I talked to Mr Parveen Kumar on dated 25/11/11 at 4.29 p.m. and he assured that the problem will be sorted out on the next day by 12.00 noon otherwise let him know again I rang him up on 26/11/11 at 3.26 p.m after waiting the service engineer and he again assured that the problem will be solved today i.e 26/11/11 surely then I rang up Mr Mandeep at 6.01 p.m and at 6.05 p.m. on the very same day but he rejected the call. Kindly get the machine problem rectified at the earliest as it has already caused me a lot of mental harassment otherwise I will be forced to take a legal action.


Dr Dinesh Gupta
JIND
[protected]

IFB WASHING MACHINE — Not attending the complaint for more than a month

I have called IFB service center on 19th Nov 2011 and registered a complaint for repair as the door sensor is not working.
After few days the technician visited and checked the machine. He advice us to go for AMC. We decided to go for AMC and the technician Mr. Gajendra came and processed the request for AMC on 25th of Nov 2011.
He also promised that the complaint will be attended within 7 days .
In between , we are continiously following with him and every time we are getting the false promises that the complaint will be attended within 1 ~ 2 days.

This is not the first time this type of service ( so called ) is provided by IFB .

Till today (30th Dec 2011)the complaint is not ressolved and our machine is not in working condition for more than a month.
I have come to the conclusion that IFB soes not bother about the customer and does not value the customer relationship.
Neither does IFB MD , Mr. Dasgupta care about the complaints . I am yet to here from him about the complaint which I posted in Aug 2011.

to repair IFB washing machine year 2009 model

washing the clothes but not drying. some wire has been shot because of high voltage. urgent. kindly do the favor

ENGINEER/TECHNICIAN STILL NOT VISITED ON COMPLAINT

I HAD MADE A COMPLAINT ON[protected] FOR WASHING MACHINE, BUT STILL NO ONE VISITED MY HOME. I HAD ALREADY CALLED ON THEIR SERVICE CENTRE MANY TIMES BUT STILL NO POSITIVE RESPONSE RECEIVED.

NOT ADDANDING CALL , I THINK SERVICE ENGINEER ENGAUGED IN ATTANDING PERSONAL CALL

FROM LY 25 DAYS, I AM FACING PROBLEM OF FRONT LOADED WASHING MACHINE SHOCKOBSERVER PROBLEM, SERVICE ENGINEER REPLACE SHOCKOBSERVER BUT PROBLEM NOT RESOLVE. THER AFTER EVERY DAY THE COMMET TO VISIT, BUT TILL NO ONE COMES TO ATTAND CALL..

I'm complaining about my front loading washing machine.

I'm having a IFB front loading washing machine "ELENA DX5.5kg", it's verygood running till recently, now I got some problem at the time of final wash time, it's doing more sound.so please help me to rectify the problem.thankU.