[Resolved]  IFB Industries — Error E-04

Address:

Hyderabad, Andhra Pradesh

I have initially registered this compaint over phone on 28-AUG-2010 and complaint no. is 5013325. After several follow ups Technician turned up on 03-SEP-2010 and said the machine has to be taken to the workshop and he will be calling me in the evenign when they will be coming to take it but it never happened so far. The inital problem reported was Error E-04. When the technician came in on 03-SEP-2010, he further made a damage to door which is not even closing now (because of one loose screw). After that no one turned up to take the machine and i have been spending all my day (in office / home) to follow up IFB on the status and there is no response yet. All promises made by IFB customer support / team / managers tured out to be false. This is not at all acceptable. The complaint is registered on 28-AUG-2010 and it has been almost 14 days now and nothing has happened. Am going thru a lot of pain because of this and the daily expenses am incurring towards this and also the phone calls. Appreciate if you can look into the matter and resolve it ASAP. If IFB is not interested to resolve the complaint, i would urge them to take the product back and give me my money back. Whatever it is, i would expect it to be resolved by 17-SEP-10. So one more weeks of time i gave them and also putting my complaint here. The product is under 2 years warraty given by the company itself which is upto 29-SEP-2010. I have also taken 2 more years extended warranty on 31-AUG-09 by paying them Rs.2572/-. This is a digital 6kg washing machine from IFB. I have been following up calling the customer care and the local service center here (Raju / Naresh / Anupam / Gopi) but it is just left like that. Days are passing by but none of them seem to be interested in resolving this. Anupam (who is the escalation manager) told that he would be sending the senior technician on 08-AUG-2010 and so far could not able to. If being a manager he is not able to influence and get things done then whom should we approach. This is a nightmare. Am never ever going to recommend anyone to buy a product from IFB. Appreciate if this could be looked at as a priority,