[Resolved]  IFB Micro - Oven — Poor Customer Support & Poor Quality Micro-oven

Dear Sir/Madam,

Subject: Bogus Service network with no support at all.

Dear Sir,

I bought an IFB microwave oven that stopped functioning well within warranty. IFB did not respond till the end of warranty; every time we complained, only to have a number, and to realize later that their support desk closed the ticket without even attending the problem, with a comment that the problem was resolved!! I have never seen such a fake service support for any product from any company I have so far.
I suggest everyone, who see this, not to buy any product from IFB, as they have nearly fake post-sales support.

The attitude of your support personnel towards a customer and my several complain to your helpdesk has forced me now to claim a refund on this microoven. I may not be able to compromise on anything less than a refund of the full purchase amount or replacement with a new micro-oven.


I expected a much higher level of service from a company like IFB, and I am quite disappointed. Because I do not want to spend any more time on this problem, I request you to resolve this issue within a week of receiving this letter by replacement with a new micro-oven. I will be informing my friends and family about this experience.



Please note that if I do not get my replacement with new micro-oven, I will be forced to approach you legally through consumer court.


Thanking you in advance,
FROM,

Sandip Chowdhury,
6/62 M.M. Feeder Road,
6 no. Bagan, Ariadaha,
Kolkata – 700 057
Ph No: [protected]
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Mar 18, 2017
Complaint marked as Resolved 
Verified Support
Jun 24, 2016
IFB Industries Customer Care's response
Dear Rao

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

I am facing the same problem. My microwave is also under repair within warranty period. But IFB is not replacing the product.Is their no solution to this problem.

Dhana
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009
URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09
URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09
URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09
4 days ago by A.k.shukla [send email]
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.
4 days ago by A.k.shukla [send email]
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.

My IFB ELENA DX is partially damaged and service center number not get

In working time it will be turn off automatically and some extra sound heared from it

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