[Resolved]  IFB Microwave Oven — No response for repair

I have purchased IFB Microwave Oven 25SC1. I have purchase on 23-8-06 from vasanth and co 16/B-A south usman chennai(bill number 40010).We found after 2 months the oven not working.Mekash enterprises recieved the oven from us who was a service dealer.for one the Mekash enterprises in eldams road tenampet kept without proper response we could accept the oven without service from Mekash.It happened to take back the oven due to the reson of delay in retuning the oven to us. The oven was returned in worst condition (like cockroaches eaten the part of oven)I have lodged a complaint with the IFB Customer Service Center on 19.9.2008. After 3 month the person came and asked me to sign AMC Conract owords the oven i agreed and paid Rs 1396 (reciept cum invoice number 23492).The complaint No is 3623062 d 14.10.2009. . Since then I have been following up regularly with the IFB Customer Support Center as well as various people engaged in customer services. I have spoken to several people including the head their Appliance group . However, no result. One person is pointing at others. I have never experienced such a level of harassment from other manufacturers. This is extremely frustrating.Still the oven is with the person who has taken through customer care.Since the oven is taken after 2month from the date purchase now they are telling that some parts are missing this also i could not accept and tollerate.I have one more complaint number2785983 dt 3.3.2009.Now the personnel suggesting us to go for new one finnally.I am not financially sound person in order to purchase such branded equipment like IFB .I am informing the only reason is i have high esteem towards IFB.Even if you provide brand new 25sc1model oven to me in my case.it will be a satisfaction.My contact no is [protected].

Post sale service in India is very poor .It is a high time that strict legal action is taken against the comapny if they fail to provide a post sale service. The action could be hefty financial penality to the termination of licence of the company.