[Resolved] IFB Microwave Oven — Poor / NO after sale service , NO need of taking AMC from IFB | |||
I am having a IFB Microwave oven 20PG2S, and having Annual Maintenance Contract (AMC) (AMC No. 106650) for that we had We had lodged a complaint with IFB customer care centre (Customer care No.[protected] on 25th July 2011 (Complaint No. 6812012) regarding some problem in our Microwave. However, no body neither contacted nor visited our residence to attend the complaint. We have contacted IFB customer care centre many times again and reminded them about the poor service. We were again consoled and given one number[protected] & [protected]) of IFB so called service centre, to whom we tried to contact over phone on many times but every time we tried, the person present there told us that it will attended shortly may be 4- 5 days But after 7 days on 1/08/2011 one technician from IFB came from Bhopal at 7.30PM without any pre information , all the family members are taking there dinner at that time we requested him to wait for 5 min , he told us that he will be came within 10 min. But unfortunately he didn’t came on that day, Next day we again contacted to [protected] it was told us that the technician was getting late on that day, and will again come after 7 days We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgment of complaint on 25/07/2011 It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company Ashish Manoria Email [protected]@hotmail.com Mob [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
sir,
i already given the complient for ifb customer care complient no2332384 on oct, but no
response still not working poor aproachment so please service my microwave oven
thanking u
v.s.manoharan
i already given the complient for ifb customer care complient no2332384 on oct, but no
response still not working poor aproachment so please service my microwave oven
thanking u
v.s.manoharan
IFB MICROWAVE — Poor after sale services
I had lodged a complaint on 1st Feb 2009 and it has been resolved on 11th feb 2009. I have 5 complaints to make in this single servicing that has been RESOLVED AFTER 10 DAYS.1. As COMMITTED while lodging the compliant was that the compliant ll be resolved WITHIN 48 HOURS so it means that for the IFB service centre 10 DAYS= 48 HOURS and in case they were finding it difficult due to some damn reason then the same should had been COMMUNICATED BACK TO ME.
2. Service Engg came and REPLACED FUSE WITH COPPER WIRE which we were able to trace and when we asked to replace it by a fuse the service engg told tht in case of fuse blow off ONLY THRU COPPER WIRE WE REPLACE THE SAME which is a TECHNICAL DISASTER.
Service centre address:
Vaibhav Electronics,
76, Nalanda Complex, Near Mansi tower,
Premchandnagar road, Vastrapur, Ahmedabad- 380015.
3. Quality of service engg at the service centre is very pathetic. This is a sincere request to IFB to stop having TIE-UPS with any 3rd party as the people recruited and working there seems to be under graduates as per my interaction during the compliant handling.
4. Service centre people don’t have the decency to speak to the customer. The actually reason behind my lodging this compliant is that this service centre engg challenged that go and compliant were ever you feel like so i ll try MY LEVEL BEST TO MAKE IFB REALIZE THAT THEY ARE VERY SOON GOING TO BE OUT OF THIS COMPETITIVE MARKET.
5. I LL NOT BE RECOMMENDING IFB TO ANY OF THE FRIENDS/ FAMILY RELATIVES AND EVEN THE COMMON MAN.
HOPE THAT U LL UNDERSTAND WHERE EXACTLY IFB STAND TODAY.
REGARDS,
Gaurav Singh, Ahmedabad, Gujarat
+91 [protected]
IFB Microwave model 20PG2S — Poor after sales service
I bought a Microwave Oven Model IFB 20PG2S on 16/02/08.It stopped working in January 2009.I made a complaint on 12/01/09 and was given ticket no. 2609995.When I called thier service centre
many many times one technician came on 18/01/09 and checked the Oven and said a spring in the door of the oven was broken.he removed the spring and took it away promising that he will replace the spring the next day.when he did not turnup and after a few calls to the service centre somebody answered that the component was not avialable and had been intended and will be replaced as soon as it arrives.
it is more than a month after complaining and so far nobody has bothered to come and repair the oven
even after calling them many times.I have also made a complaint at the store I purchased the oven
(Jainsons, Trichy)
20PG2S — POOR SERVICE
I BOUGHT A OVEN ON[protected].IT BECOME FAULT ON 2009MARCH.I MAKE A COMPLAINT ON[protected].BUT NO RESPONSE TILL NOW.micor oven — poor customer care in jodhpur
Mokal techno care, Jodhpur, Rajasthan. has not properly resonding to my complaint (costomer care) of micro oven 30 ltrs puchased in Mar 2011 My tele No for ref was [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Ifb Microwave Oven — POOR AFTER SALES SERVICE
I have purchased IFB Grill Model Micro wave oven and billed in the name of my husband. It worked hardly 2 weeks and started giving problems. The dealer JAINSONS gave one number to lodge our complaint which had never responded. Each and every i am wasting half an hour to get IFB Complaint number. I could here only recorded message about IFB products. Due to this my time and money is also wasted.I request you to look into this matter and help me to find out the service centre of IFB Micro wave oven if exists. otherwise compensate the investment I have put in the oven.
Thanking you.